Shottenkirk Toyota Weatherford - Service Center

Great service. Very considerate. Highly recommend getting your vehicle serviced there. Mike great to work with Very considerate. Highly recommend getting your vehicle serviced there. Mike great to work with More

My third time trying to write this and it keeps disappearing. I had a 7 AM appointment because I babysit my great grandson and I had to be at home at nine so my granddaughter could leave for work. disappearing. I had a 7 AM appointment because I babysit my great grandson and I had to be at home at nine so my granddaughter could leave for work. Planned to stop at the store when I left the dealership. I was told when I made the appointment that it would be 30 to 45 minutes to rotate the tires. That was all I needed. It was almost 8 when a woman came with these two dirty air filters and told me they were from my car and they needed to be replaced. I told her I had the oil changed the day before and they checked all that and nobody told me the air filters needed to be changed. She said “well they didn’t do a very good job at that other place.“ I told her I did not want to replace the filters . She looked kind of mad. At about 830 I went and looked out the window and my car was not there. I couldn’t find anybody to ask. So about 8:50 AM. I went up to the desk and I waited. The same woman who said I needed air filters came out And said the car wasn’t ready yet, but it should be soon. She would check on it. But the car was parked there!! I pointed to it and she said “oh is it there?” I was so upset. She said they hadn’t brought her the ticket yet just hold on. I went outside because I was about to cry. I went and stood by the car and was taking deep breaths. She came out with the ticket and looked at me and said “Just go. Just go.” So I left. I figured I would get a bill in the mail but so far I haven’t. And I won’t go back. More

Manny did a good job of helping and getting the service I needed. I told him it was the first time I was visiting his dealership. However, he did not tell me that my appointment was only a chance to get in needed. I told him it was the first time I was visiting his dealership. However, he did not tell me that my appointment was only a chance to get in line for service. When nothing seemed to be happening, I asked how long it was going to take. It took me 2 hours to ever get an answer and 2.5 hours to complete 3 simple service requests. Not very impressive. Also, I note that the set the air pressure in my tires at 38 PSI, not like the tire plate indicates. More

Mike Pfender is the best. ...I always ask for him. He is honest and explains what needs to be done so even I understand.....give him a raise..... ...I always ask for him. He is honest and explains what needs to be done so even I understand.....give him a raise..... More

I got everything I needed, and was taken care of very professionally. I appreciated the honesty that I received with my service. professionally. I appreciated the honesty that I received with my service. More

Mike was very informative and helpful. I trust this dealership service department is looking out for their customers. Thanks Shottenkirk Toyota! I trust this dealership service department is looking out for their customers. Thanks Shottenkirk Toyota! More

Dishonest from the top down. Truck I purchased had paint damage and was missing the Pre Collision Sensor and the salesman would not return calls or emails. Manager said sorry, s Truck I purchased had paint damage and was missing the Pre Collision Sensor and the salesman would not return calls or emails. Manager said sorry, sold as is. They purposely parked it in the shade so that I would not see the damage. I called them within 24 hours of the purchase. NEVER EVER DO BUSINESS WITH THIS DEALERSHIP! THEY ARE LIARS AND TERRIBLE! More

Advisor did not call with updates. I had to call manager to find out information. I had to call manager to find out information. More

Excellent service. The staff was friendly and helpful. I appreciated the attentiveness and genuine interest that everyone had in providing assistance. The staff was friendly and helpful. I appreciated the attentiveness and genuine interest that everyone had in providing assistance. More

Service has deteriorated since Shottenkirk took over. 3 hours for a tire rotation and MPI is ridiculous. 3 hours for a tire rotation and MPI is ridiculous. More