Shottenkirk Toyota Weatherford - Service Center

They advertise a price, but charge for options they didn't install. I bought Subaru at a TOYOTA dealership. I love Toyota, but I will avoid this dealership for any future purchases. And I will spread didn't install. I bought Subaru at a TOYOTA dealership. I love Toyota, but I will avoid this dealership for any future purchases. And I will spread the word to avoid this place. More

Great quick service. Really nice staff who made sure I understood what my car needed. Really nice staff who made sure I understood what my car needed. More

The one complaint we had was when we tried to make a reservation. The original call went to your customer service but your staff was unable to make a reservation because they couldn’t find my car. Later reservation. The original call went to your customer service but your staff was unable to make a reservation because they couldn’t find my car. Later called back Service directly & they were able to locate car immediately. Maybe there’s a need to perform education with customer service staff. More

Very helpful and respectful. The service tech was great. Have since found the problem is unresolved but when I called back was immediately set up with an appointment to check ou The service tech was great. Have since found the problem is unresolved but when I called back was immediately set up with an appointment to check out more possibilities More

HORRIBLE PIECE OF xxxx PLACE! !!!!! Will never go back or refer someone to go there !!!!! Will never go back or refer someone to go there More

My sales guy, Brendan Powell, was excellent. It took several weeks to get my new RAV4; however Brendon kept me updated the whole time. Purchase was easy and quick. No pressure. I’ve already p It took several weeks to get my new RAV4; however Brendon kept me updated the whole time. Purchase was easy and quick. No pressure. I’ve already passed his name on to my friends More

As your clients we have purchased 5 vehicles from this location. Since 2015 we have faithfully serviced our 2015 ford pu here as well. Approximately 6 months ago we had our highlander serviced. At that location. Since 2015 we have faithfully serviced our 2015 ford pu here as well. Approximately 6 months ago we had our highlander serviced. At that time another customer was bad mouthing the length of time it was taking. Although it was taking longer than normal we were not letting her attitude influence our visit. This recent visit was different. We had an appointment at 9:30. We paid our bill and returned to our truck at 11:56. 2.5 hours after our time slot which was, according to you, an appropriate time. Is this a case of overbooking? The same afternoon, Monday the 19th, I left a voicemail for Mr. Mike Kessler to return my call. On Wednesday the 21st, I left a second voicemail this time for Mr. Barry Schwerdt to return my call. I am writing this on Friday the 23rd and I have yet to hear from either gentlemen. We are so disappointed and feel certain this is not acceptable customer service standards. More

Flim flam dealership . .. distracts & adds on contract even after being told NO; paperwork showed almost 5k in accessory fees added on. The explanation for this was complete .. distracts & adds on contract even after being told NO; paperwork showed almost 5k in accessory fees added on. The explanation for this was completely illogical , immoral and illegal. Dealer uses "bait and switch" tactics in order to trick buyers into paying 33% more for the truck/car they want. Unnecessary & unethical. Disappointing. They abuse & take advantage of buyers. Shame on them. More

This is geared to the service department. Very unprofessional. No call when a car was done. Very unprofessional. No call when a car was done. More

Rachel is outstanding! She really takes care of her customers. The car wash was fantastic too. She really takes care of her customers. The car wash was fantastic too. More