Shottenkirk Toyota Weatherford - Service Center

The car repair took 11 days to fix an issue with the seatbelt. During this time I received minimal updates on the repair status. Especially when the car was scheduled to be completed and had to be de seatbelt. During this time I received minimal updates on the repair status. Especially when the car was scheduled to be completed and had to be delayed an extra day. I have no complaints about the work the technicians performed. I wanted more updates from the service desk and quicker responses when I left a message via voicemail or text. Never during this time was I offered an alternative for transportation. I was lucky I had one, but this would be quite the strain on single car drivers. Also, the service representative needed to be reminded of an additional diagnostic I wanted looked at that they did not note when I dropped the car off and told them. More

It’s all about money, they are pushy and try to sell to you. First he said we need a tire rotation, afterwards they forgot to rotate tires because he forgot to request it. He then made us wait one hour ext you. First he said we need a tire rotation, afterwards they forgot to rotate tires because he forgot to request it. He then made us wait one hour extra which at the end it never got done because he said by measuring the tire treads we didn’t need it ! So initially he tried to sell us a tire rotation, but after all he said we didn’t need one. According to our service contract we were supposed to get one ! More

It was excellent and I appreciate all of the staff members with a polite attitude. members with a polite attitude. More

Love Sherry. The best! She’s the reason I keep driving there from Garland, Texas for every 5k checkup The best! She’s the reason I keep driving there from Garland, Texas for every 5k checkup More

Sherry proactively identified a possible need for my chr. I agreed that the issue was chane worthy. I appreciate that she pointed it out to me. Also, I was in and out much quicker than originally thought. I agreed that the issue was chane worthy. I appreciate that she pointed it out to me. Also, I was in and out much quicker than originally thought. More

I asked Sherry about getting spray-in bed liner for my 08 Trundra. She setup the appt and had the truck ready for my pickup the same day. Great service! Trundra. She setup the appt and had the truck ready for my pickup the same day. Great service! More

Always a pleasure, fast, and service. Especially with Sherry Parker on my Highlander at Shottenkirk TOYOTA. Especially with Sherry Parker on my Highlander at Shottenkirk TOYOTA. More

I waited over 1. 5 hours for an oil change. After I asked for an update it took over 15 minutes to get back with me. Normally I get an oil change between 30 and 40 m 5 hours for an oil change. After I asked for an update it took over 15 minutes to get back with me. Normally I get an oil change between 30 and 40 minutes. What upset me the most about this visit was the lack of any urgency in checking on my vehicle. I usually have such good service at this dealership so I guess I expected the same level of service on my last visit. More

I scheduled a time to come in and get a maintenance required message turned off my car. This should take a maximum of five minutes for maintenance to complete. I sat in the waiting area for an hour unt required message turned off my car. This should take a maximum of five minutes for maintenance to complete. I sat in the waiting area for an hour until I became impatient and asked the man in charge of scheduling maintenance how much longer it was going to take. He told me that he had no clue. So I asked him if he could find out and he was unable. I waited another 30 minutes and did not think it was worth it to wait any longer so I left. I bought my car from them, but it was very obvious that since I was not paying for any services that day, helping me did not matter to them. They just want your money and this is all they care about. I will never go back and I will give my money to someone else. More

Service Dept was fast and friendly! Price was comparable and I could not be happier! Price was comparable and I could not be happier! More