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Shottenkirk Toyota Weatherford - Service Center

Weatherford, TX

4.7
2,142 Reviews

2,143 Reviews of Shottenkirk Toyota Weatherford - Service Center

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September 07, 2023

Always able to get me in for service. Process is quick and efficient. Service and parts staff are very informative and friendly. Good location. Very nice facility. Waiting area is great. More

by Lisa W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Halstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Sims
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Sep 08, 2023 -

Shottenkirk Toyota Weatherford responded

Lisa W, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 07, 2023

Always a smile. Very helpful. Enjoy seeing her when my car needs service. The best!! Congratulations More

by Foxymomrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Sims, Sherry Parker
Report | Print
Sep 08, 2023 -

Shottenkirk Toyota Weatherford responded

Foxymomrn, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Weatherford!

September 04, 2023

Service manager trying to make me buy new tires on a certified used car I’ve had for 3 months!! Tried to make me pay for a new tire even tho I have warranty on my tires!! No reason for a tire to blow ou More

by JHARDINBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Shottenkirk Toyota Weatherford responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-765-1944 at your convenience.

Sep 09, 2023 -

JHARDINBB responded

That’s dumb!! Let me call the people I’ve already complained and made aware about all of this!! They are aware of the problem already and laugh it off and tell me tough crap already!! But sure… let me call them again?? What good has it done??

September 01, 2023

I had an appointment and waited over 2 hrs. To get my oil changed. I was never once given an update on my vehicle. They didn’t even start working on it until I finally went and asked 1.5 hrs. I More

by ASHLEY.MICHELLE.MILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachel Sims
Report | Print
Sep 06, 2023 -

Shottenkirk Toyota Weatherford responded

ASHLEY.MICHELLE.MILLS, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1944 so we can discuss some solutions.

August 31, 2023

Please do not force me to enter something here or in future I will not respond. More

by TOM@TGBESSIRE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Parker
Report | Print
August 31, 2023

Sherry is the best she's so helpful, loyal to her customers, so friendly she's the best! More

by Sschmedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Parker
Report | Print
Sep 03, 2023 -

Shottenkirk Toyota Weatherford responded

Sschmedt, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Weatherford in the future!

August 31, 2023

The facilities are super neat and clean. Coffee matching - very cool. The service advisor kept me apprised of the ongoing maintenance. This Toyota dealership is my number one choice for m More

by SHAUNDAVY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2023 -

Shottenkirk Toyota Weatherford responded

SHAUNDAVY1, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 31, 2023

Always courteous and efficient. My recent experience involved replacing a burned out turn signal light. My husband tried to take care of it but was unable. Your technicians took car More

by LOPEZLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry Parker
Report | Print
Sep 03, 2023 -

Shottenkirk Toyota Weatherford responded

LOPEZLES, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 31, 2023

appointment for an oil change waited 3 hours to get my oil change been noticed oil leaking on my driveway they left the oil plug loose. And not only that to top it off they messed with my radio changed my More

by SHAWN STEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dillon Erck, David Webster
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Sep 03, 2023 -

Shottenkirk Toyota Weatherford responded

SHAWN STEWART, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1944 so we can discuss some solutions.

Sep 03, 2023 -

SHAWN STEWART responded

okay I love to give you another shot please have your service department and drivers not messed with people's controls or seats in their vehicle drive it as it is

August 30, 2023

Happy with my visit. Pulled into the maintenance area and they were ready for me. More

by MACKENZIEH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Sims
Report | Print
Sep 03, 2023 -

Shottenkirk Toyota Weatherford responded

MACKENZIEH0, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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