Shottenkirk Toyota Weatherford

They lost 2 deals from me the same week We went to Durant Toyota in Weatherford Texas on 5/27/17 to buy out the lease on my 2014 Toyota Corolla, which is where we originally leased the car f We went to Durant Toyota in Weatherford Texas on 5/27/17 to buy out the lease on my 2014 Toyota Corolla, which is where we originally leased the car from. We went in with a pre-approved loan from USAA and a blank check from USAA to purchase the car from Toyota. The amount owed to Toyota on the car was 11,870.06. Durant Toyota was trying to add a $500 "Dealership fee" onto the price before TT&L, Documentation fee and Vehicle inspection was added. This extra $500 was not necessary because the car had not been in their possession before coming there that day. They were citing, per an employee named Steve Bova, that the fee was for a car wash and vehicle inspection. When we refused, they proceeded to try and go on with the deal, but now they wanted us to sign an Ally credit application so they could run our name through the OFAC list of name to make sure we “weren’t Terrorist” under the guise of it being a requirement of the Patriot Act. Scare tactic. All they need is a drivers license or other form of ID to check your name against the list. Look it up. We did not want to sign the credit application for fear that they would run our credit when it wasn’t necessary since we brought our own financing. That would have been 2 hard hits on the credit report. They would not go on without us signing the credit application and basically told us there was nothing more they could do with us and we could go to another dealership. Come to find out after the fact that this is a common dealership tactic/scam to get you to sign a credit app so they can run it in an attempt to get you “better” financing. I reached out to the dealership’s Sales manager Andrew Searce and left a message and got no answer. I then reached out to the Customer Relations Manager Donna Dickensen, whom was very nice, and she was concerned about my complaint and said she would look into it. I haven’t heard anything else. Here’s an article from Edmunds dot com on “Car dealerships Credit Report Scams and the Patriot Act”. www dot edmunds dot com/car-buying/car-dealership-credit-report-scams-and-the-patriot-act dot html Durant Toyota lost out on 2 deals that week because we also went in to buy a van. Both deals seemed to get stonewalled once we got to finance. They would never reveal an interest rate, they just want to talk price, term and payment amount. We knew we would be $4-5K in negative equity on our trade-in, which we were fine with, but they quoted our trade-in so low it would be more like $7K. When we got the denial letter from a lender the next week it turns out they were trying to get us a loan at $10K more than the price of the car!? No wonder it was denied! I really don’t know what they were trying to pull. Just a fair warning to fellow consumers. Read and question everything they try to get you to sign. Dictate how you want them to run your credit. I have already reported all of this to the TX DMV Dealer Complaint System. DMV Complaint #17-0176577 Needless to say. We ended up buying out the lease on the Carolla from Toyota with the help of Freeman Toyota in Hurst (guess what, they didn't add a $500 "dealership fee", and we ended up buying a mini-van from Southwest Nissan in Weatherford and got a fair trade-in valuation with no hidden fees or scare tactics. Regards. Also, I reached out to the GM Mr. Scearce (I called more than once) and left him a voice message. The phone number I was provided was not his direct number. Mrs. Dickensen has my information as she answered my call. No one has made an attempt to reach out to me other than the response to my google review from a MONTH ago. More

Could not have been better.. After shopping another local dealer who told us it was impossible to work a deal with us with the terms we needed, We went to see Adam at Jerry Durant After shopping another local dealer who told us it was impossible to work a deal with us with the terms we needed, We went to see Adam at Jerry Durant hoping for a different outcome. Not only did he help us find a great car that met all of my specifications at a great price but he went above and beyond to make the deal happen the way we needed it to. I am very happy with my new car and recommend anyone in the area to contact Adam first before you buy anywhere else to see what he can do for you. Thank you Adam for making this car buying experienced one of the best ever! More

Hands down our best car buying experience ever! Adam Ramsey went above and beyond to provide us exceptional customer service. The entire process from start to finish was amazingly quick and stress f Adam Ramsey went above and beyond to provide us exceptional customer service. The entire process from start to finish was amazingly quick and stress free. We will definitely purchase from Durant Toyota again. Thank you Adam. We could not be happier. More

Great experience Thanks to Shawn Nataneti and Adam Ramsey for a great experience. They went above and beyond to find the specific car I wanted. Luckily their dealershi Thanks to Shawn Nataneti and Adam Ramsey for a great experience. They went above and beyond to find the specific car I wanted. Luckily their dealership in Granbury had it in stock and they drove over to pick it up for me. I had a less than impressive experience with another Toyota dealership and was thrilled to find these honest guys to work with! Becky Hearne More

Awesome experience Adam Ramsey, is the best I dealt with. He was kind and very courteous. I had gone to another Toyota dealership, but they were horrible. Adam exactly l Adam Ramsey, is the best I dealt with. He was kind and very courteous. I had gone to another Toyota dealership, but they were horrible. Adam exactly let me test drive the vehicle. The other place never did let me test drive my vehicle. If you are ever looking for a place to shop for cars/trucks then I recommend you go to Weatherford and speak to Adam Ramsey at Durant Toyota. Thanks, Cheryl More

Great service! Great guy! Working with Adam made the whole car buying process very easy. I will definitely come back to work with him again. The price was good. He hooked me up Working with Adam made the whole car buying process very easy. I will definitely come back to work with him again. The price was good. He hooked me up! More

The best experience I've had buying a vehicle They made it easy and were very personable and friendly. Adam Ramsey is a real pro. He gave us options and made sure my wife was happy which was super They made it easy and were very personable and friendly. Adam Ramsey is a real pro. He gave us options and made sure my wife was happy which was super important. More

Great experience Most everything handled online prior to my arrival. Andy was great to work with. Found the exact car I wanted. I am a very happy customer. Most everything handled online prior to my arrival. Andy was great to work with. Found the exact car I wanted. I am a very happy customer. More

Worth the 90 miles one way I've had my eye on a particular truck and color for a while. I found one that fit everything, online for $10k less than anyone in the metroplex. I sen I've had my eye on a particular truck and color for a while. I found one that fit everything, online for $10k less than anyone in the metroplex. I sent in all my documents online and went in on 5/26 to get my truck. We were in and out in less than 1 hour. Well worth the 90 miles drive one way. Will definitely be back and will send friends. Best purchase and customer service ever. More

Did Not Expect These Deals I walked in just expecting to browse what was available. I test drove a Corolla and ended up loving it. Jose Mora was extremely helpful and knowledgea I walked in just expecting to browse what was available. I test drove a Corolla and ended up loving it. Jose Mora was extremely helpful and knowledgeable and actually ended up convincing me to make the purchase. He didn't haggle like a stereotypical dealer and he made sure I was making an informed decision. He made my first car buying experience less terrifying and all the staff was super friendly and I walked out with a deal greater than what any normal person should get. I'd recommend this dealer and lot to anyone. More