Shottenkirk Toyota Weatherford

Zackery my sales person was fantastic.The financial Zackery my sales person was fantastic. The financial persons although polite hounded beyond reason to buy the extended warranty. Many times I asked t Zackery my sales person was fantastic. The financial persons although polite hounded beyond reason to buy the extended warranty. Many times I asked them to stop but the aggravation got to me and a PTSD episode occurred and I walked out . I use EECU but I was told they could beat there rates and ripped me with 10.6 interest rate . I’m not pleased More

Overall my experience was great! Tyler was super helpful and met our expectations. The only real problem we had was with the people behind the glass... it was frustrating not being able to know what interes and met our expectations. The only real problem we had was with the people behind the glass... it was frustrating not being able to know what interest rate we were getting until we were already locked in. More

Mark Leet was great to work with! Very straight forward and honest. Worked with me to get what I felt was a really good deal! and honest. Worked with me to get what I felt was a really good deal! More

While the detail I asked for was great and so was the service by Mrs. Sims, I am not happy with the transparency of the dealership. I was told I got 2 free details when I bought my truck from y’all and a service by Mrs. Sims, I am not happy with the transparency of the dealership. I was told I got 2 free details when I bought my truck from y’all and after my appointment was complete I was given a $160 bill. Mrs. Sims was apologetic and explained to me that those details were “mini details” this however was not made clear to me over the phone when I made the appointment or when I originally purchased the truck. This experience unfortunately makes me weary to service my truck at your dealership anymore. Nobody likes being surprised with a bill ESPECIALLY when they were told it was a free service for purchasing a vehicle from you. More

Everything went very smooth. Worked with us on our trade in which helped a lot! Only issue was a rush job on the detailing of the vehicle. All in all I would refer customers to visit. in which helped a lot! Only issue was a rush job on the detailing of the vehicle. All in all I would refer customers to visit. More

Great customer service! All employees went out of their way to assist me and make sure all my needs and wants were met. Overall great experience. way to assist me and make sure all my needs and wants were met. Overall great experience. More

Matthew was great, he's the person that's taken care of my car for the last couple times and he really cares about customer service. my car for the last couple times and he really cares about customer service. More

Staff does not pay attention to detail or what I had to say. I asked several times on two visits about the extra key included in the pictures and was told they would check. Nobody ever checked and after I say. I asked several times on two visits about the extra key included in the pictures and was told they would check. Nobody ever checked and after I bought the car and was ready to take it Terry, the manager had the audacity to tell me that if I brought in another key from my trade-in he could make me one even though they had already advertised 2 keys. I wasn’t able to come on the specific day the key guy was there and I’m glad I didn’t get an extra key for my trade in made, I later found out they can’t even make the key there so they just lied so I could bring them an extra key for the trade in. I had to drive 40 minutes yet again because Burleson Toyota knew nothing about Shottenkirk, I was lied to about that as well. They had told me to to come in after I told them the other dealer knew nothing about their care plan. When I got there they said, oh we don’t have that tire here, you’ll have to come back tomorrow. This was after I had already told them that the tire needed to be replaced do to sidewalk damage. The finance department also delayed the loan because they didn’t collect all the information they needed and were going to have me drive out again to re-sign some paperwork, luckily I was able to email the documentation they lacked. So in summary they lied about shottenkirk care being available in Burleson, lied about having the 2 keys and then about being able to make one. Then made me drive out 40 minutes only to tell me to come back. Probably the worst experience out of 10 I’ve ever had purchasing a car. More

Wasn't impressed. It's nothing like it was when Durant owned it, maintenance good. Sales person pushy when got car. Won't buy again there. owned it, maintenance good. Sales person pushy when got car. Won't buy again there. More