Shottenkirk Toyota Weatherford

Service writer very nice, but service department needs a lot of help. Over 4 hours for 50k service -- oil change, rotation, alignment. What a joke! I could understand if I was a walk-in, but I had an appo lot of help. Over 4 hours for 50k service -- oil change, rotation, alignment. What a joke! I could understand if I was a walk-in, but I had an appointment. Where is management? Do they care about their reputation? Obviously not! More

I was pleased with my service and the timely manner in I was pleased with my service and the timely manner in witch it took to complete. I was pleased with my service and the timely manner in witch it took to complete. More

I enjoyed working with Sherry the service adviser. She is very proactive and gets every problem addressed. The only complaint I have so far is the multipoint inspection document results are not given to the very proactive and gets every problem addressed. The only complaint I have so far is the multipoint inspection document results are not given to the customer unless requested and I seem to be missing one or more tire valve covers. Sherry gets me new covers if I notice it before I leave the dealer or on the next visit. More

Very Friendly, Angel was the advisor. Car was serviced fairly quickly after appointment and was cleaned. Happy with service at this dealership. Thanks fairly quickly after appointment and was cleaned. Happy with service at this dealership. Thanks More

DO NOT GO THERE!!! They lie and promise things to you only to find out later they are not true. We were told we had to purchase the Shottenkirk Customer Care warranty because it's added to every vehicle only to find out later they are not true. We were told we had to purchase the Shottenkirk Customer Care warranty because it's added to every vehicle plus its an extra 1000.00 dollars. We were told it covered windshield cracks, paint dings and key replacement. When called and finally got someone to speak with me they tell me I don't have key replacement. When I purchased the car they also promised to find the extra set of keys and mail them to me which they never did. Now that I need a key replacement I am out ok luck. Take my advice-just stay away!! More

It was great experience they got the car done when they said they would it was just great said they would it was just great More

My old changed to two hours and 15 minutes, I’m used to being out of there in 45 minutes. being out of there in 45 minutes. More

Very please with my advisor Sherry’s taking care of getting my 2015 Buick Verano fixed. getting my 2015 Buick Verano fixed. More

Always have received good service here. They have a new texting system to tell you about issues and ask if you want them fixed. If I didn’t have my phone I could still be sitting there. This should b texting system to tell you about issues and ask if you want them fixed. If I didn’t have my phone I could still be sitting there. This should be handled by your service representative that you check in with. Even on a real busy I received great service. More

I I love this dealership. They always take good care of you! The wait was very short and employees the best ever you! The wait was very short and employees the best ever More