Shottenkirk Toyota Weatherford

I would never recommend this business.It has now been I would never recommend this business. It has now been over three weeks and I can't get a call back. They obviously don't care about their customers I would never recommend this business. It has now been over three weeks and I can't get a call back. They obviously don't care about their customers, so please don't waste your money at this dealership. Very unprofessional and unresponsive. Shottenkirk Toyota responded to my review along with a phone number to call at my earliest convenience. Of course, it's a non working number, so they look like they made an attempt to remedy my complaints but I couldn't respond. This is my original review: I was pressured in to purchasing a 2021 Highlander. I had to purchase that day to get the end of the month "special" deal. I should have known better. Once I drove it home, that was on a Friday, I realized it didn't have the drivers side seat memory. So I took it back 2 days later, on a Monday, and was told it was already titled to me and now it was a used vehicle. To get the Limited model, I would lose about $10,000. That was a very expensive lessen I could not afford but since my husband is 6'4 and I'm 5'2, my drivers seat would always be messed up when he drove. If I'd have known how it would be a used vehicle now with less than 100 miles, I would have taken it home and sold it myself. Especially since there is a new car shortage, I could have sold it in one day. More

Ridiculous fees. Had a 2017 Tahoe for $43,974 on their website and the out the door price after $5k in ridiculous fees brought the out the door price to $52k. Please avoid places like this that prey on u website and the out the door price after $5k in ridiculous fees brought the out the door price to $52k. Please avoid places like this that prey on unsuspecting people. Complaints have been filed with Ken Paxton’s office/Texas Consumer Protection and the Texas DMV Dealer complaints. Glad I didn’t drive 3 hours one way. Shottenkirk Care is $3k and only offers 3k miles of protection. Spend your money elsewhere. More

I’ve been bringing my Tundra to this dealership for 4 years. Sherry Parker has been my relationship manager for those 4 years and I can’t say enough about her. She has gone above and beyond to make sure years. Sherry Parker has been my relationship manager for those 4 years and I can’t say enough about her. She has gone above and beyond to make sure my experience has been positive. More

I felt like they added unnecessary cost to the cost of the car that wasn’t shown on the website. the car that wasn’t shown on the website. More

The service writer was especially friendly and personable. I really liked her and she kept us informed about when the car would be finished. personable. I really liked her and she kept us informed about when the car would be finished. More

Shady business! When the price advertised gets raised by 8% with mandatory "reconditioning fees" on a vehicle that is almost new and nobody can tell you what was done...ya know something is up. JUST BE HON 8% with mandatory "reconditioning fees" on a vehicle that is almost new and nobody can tell you what was done...ya know something is up. JUST BE HONEST and you would have sold a car! $5000 over on what the "cash price" is on every website including their own. They know up front how much they said the car cost to be reconditioned so why not advertise the full vehicle fee as the real price. Never have I ever dealt with a dealership that meets the shady car dealer Moto you hear about...until now. More

I had an appointment for a Recall on my vehicle & for an oil change. I was in and out pretty quick. Very pleased with quickness of service. Thanks. oil change. I was in and out pretty quick. Very pleased with quickness of service. Thanks. More

False Advertising. Before visiting this dealership to drive a used forerunner advertised at 29,942, we googled the reviews. There were MANY reviews that stated that once they get you interested, they ta drive a used forerunner advertised at 29,942, we googled the reviews. There were MANY reviews that stated that once they get you interested, they tack on another $5,000.00 to the price advertised. We have bought several vehicles in our lifetime, and we figured surely this can't be true. We have NEVER heard of this. So, my daughter and son-in-law gave them the benefit of the doubt and went and test drove the vehicle. It was nice and the negotiations started. Once they had you interested and ran your credit, they informed you that the price is not the advertised price of 29,942. Instead, it is 34,300.00 because they had to get it ready to drive off the lot. Well, if that is the case, then you should advertise it for the actual price you are selling it for. They should not be allowed to do this because it is FALSE ADVERTISING. I looked on the carfax to see what was done to the vehicle to get it ready for sale, and this is all it said this dealership did: predelivery inspection, vehicle wash/detail, air filter replaced, cabin air filter replaced, oil and filter changed - this is all this dealership has done and they want to charge $5,000.00 on top of the advertised price for this! Absolutely unacceptable for a Toyota dealership. More

Shottenkirk's Service Department is outstanding due to professionals like Rachel and Sherry! They are masters at customer service! They are always friendly, knowledgeable and very adept at quickly having professionals like Rachel and Sherry! They are masters at customer service! They are always friendly, knowledgeable and very adept at quickly having my truck professionally serviced! They are tremendous assets to the Shottenkirk Family! Please commend these two amazing ladies for a job well done! More

Service area was very clean with comfortable chairs. Service advisor was quick but service took longer then estimated. Over all I would give 4 and 3/4 stars. The best I have had in Texas. I did try to b Service advisor was quick but service took longer then estimated. Over all I would give 4 and 3/4 stars. The best I have had in Texas. I did try to buy new windshield wipers but I stood at the parts desk for over 7 min and gave up because no one ever came. I went and sat down and forgot to check if anyone came back to work in the parts department. Still needing new windshield wipers and I prefer Toyota brand. I hope next time I drop by they have someone working the parts department. More