Shottenkirk Toyota Weatherford

Service was great . We did not like the time we had to wait for service we had a appointment for. 2 1/2 hrs for a oil change and tire rotation. seems extreme Y’all seem We did not like the time we had to wait for service we had a appointment for. 2 1/2 hrs for a oil change and tire rotation. seems extreme Y’all seemed to have over booked way over booked. More

Service adviser listening to all my service needs and concerns: Rotate tires, check passenger side tire and rim for damage after going over small curb, verify battery doesn't need gas relief tube connect concerns: Rotate tires, check passenger side tire and rim for damage after going over small curb, verify battery doesn't need gas relief tube connection, check brakes, and notify CarFax that work has been done. After adviser's suggestion the BG full engine cleaning was authorized. The free car wash made this visit even better. More

Rachel always takes good care of me. She makes sure that I get great value out of my time spent with the dealership. My catalytic converter was stolen a few days before my vacation. I ne She makes sure that I get great value out of my time spent with the dealership. My catalytic converter was stolen a few days before my vacation. I needed my truck and team Shottenkirk delivered it a day early. Thanks for a clutch play when I needed it! More

very polite and respectful. Able to explain the process and I understood what to expect! Thanks Alejandro for the great service and getting my family set up! Able to explain the process and I understood what to expect! Thanks Alejandro for the great service and getting my family set up! More

Original Post: Dealer wouldn't negotiate whatsoever on a used car. Salesperson ghosted me for several hours. Called back and ended up with a rude sales person. When I went to negotiate, they said they would used car. Salesperson ghosted me for several hours. Called back and ended up with a rude sales person. When I went to negotiate, they said they would only take list. Avoid them. Extra: Since then I was told to call the Manager for more detail. I called without being annoyed/angry and asked what the car is out the door unrelated to taxes. On their site the car is listed for $37,298. On Truecar the car is listed for the $36,928 or somewhere around there (with the Truecar price). When I asked the Manager what the price would be out the door, I was told $43k. The car new was only worth $40k. They added on their "reconditioning fee". If you read any other review that talks poorly about them, they are obviously a scummy dealer trying to pull a fast one on people. This will be shared on social media (besides this review page), which will give people a fair warning of what this dealer is trying to pull. A $5-6k markup on a used car is insane, hence why this car has been sitting for four months. If you KBB this car, it is worth between $34k-$38k. Shoutout to manager's for at least being honest (If you ask them specifically). If you read some reviews, there are a few people who have driven over an hour just for this bait and switch to happen. I can't wait to see the default response they send to everyone that calls them out for bait and switch. I called a Manager, and this is what I got. "Thank you for your feedback. We would like to extend our most sincere apologies. Due to current market volatility, we are pricing our vehicles immediately following an acquisition. All are reconditioned and made ready for immediate sale. The internet price is the advertised price plus reconditioning, tax, title, license, and any dealer installed options. We disclose this on our website under each vehicle’s information page. If you would like to discuss this further please contact us at 817-597-5000 and ask for one of our managers." More

Our service advisor Rachel is fantastic. The service was completed in good time. Good experience! The service was completed in good time. Good experience! More

I waited over fifteen minutes for someone to acknowledge me in the service bay. One man did tell me to pull into the bay after sitting out in the rain for five minutes. Upon pulling in, another service adv me in the service bay. One man did tell me to pull into the bay after sitting out in the rain for five minutes. Upon pulling in, another service advisor looked right at me, in the eyes, and quickly went into his office. People who came in after me were acknowledged and helped. I can go elsewhere to buy my vehicles (I purchased two from you last year) and where I am treated better. A female advisor finally came out and asked if I needed something. We’ll duh, why am I here. She was nice but knew I had been overlooked several times. No one should ever have to wait this long in your service bay to be helped. This was not the first time. Also, I was there for a flat tire. They aired it up to 35 and left the other three at 24,25,and 26. Why? More

Worked with Brendon on a couple of vehicles on their lot. He was extremely knowledgeable & knew the ends & outs of each vehicle I was inquiring about. He was also detailed oriented when explaining to me ab He was extremely knowledgeable & knew the ends & outs of each vehicle I was inquiring about. He was also detailed oriented when explaining to me about all the accessories each vehicle had. Brendon is the man you want to answer all your concerns if you’re in the market for a vehicle. More

Sherry helped me and did a great job keeping me updated and finishing on time and finishing on time More

i paid a lot of money from full diagnostic check up. I was told i need a new entertainment system. The new entertainment system did it work. They ordered another entertainment system, that didn't wo I was told i need a new entertainment system. The new entertainment system did it work. They ordered another entertainment system, that didn't work either. I was informed those new entertainment systems weren't new, but refurbished. I was told to go to car toys and get a real new one from them. On the way home i pulled the sd card for navigation. They radio was fixed. So i paid for diagnostics that didn't diagonost, i wasted a lot of time going back and forth and solved the problem my self. Maybe a two is too high. You won't be seeing me again. More