Shottenkirk Toyota San Antonio - Service Center

We took our RAV 4 in for an alignment and a fuse replacement. They fried our computer chip by accident. Cory tried to make it right with a car rental but still…. It was a lot of unnecessary stress a replacement. They fried our computer chip by accident. Cory tried to make it right with a car rental but still…. It was a lot of unnecessary stress as we were leaving on a long trip in 2 weeks. They didn’t think it would be fixed before we left but it was. I don’t know how the tech made such a huge mistake. More

I recommend James if you’re here for service. He always calls his customers back and information is always abundant upon request. Straight shooter too. He always calls his customers back and information is always abundant upon request. Straight shooter too. More

Great service, but it’s absolutely ridiculous that there is a 3% service charge for credit cards. It’s 2024. I don’t carry cash or checks around with me. is a 3% service charge for credit cards. It’s 2024. I don’t carry cash or checks around with me. More

Already wrote a review ~~ it appears this survey is messing up ~~ please simplify for your dedicated customers. messing up ~~ please simplify for your dedicated customers. More

Very fast and efficient when you’re in a hurry and need your car right away your car right away More

Worst customer I’ve ever experienced…. in every way! Have driven Toyota’s for life! This dealership has consistently been the worst! in every way! Have driven Toyota’s for life! This dealership has consistently been the worst! More

Tried calling 3 different times during the day to speak to my technician and no one answered. to my technician and no one answered. More

The new ownership is not providing the same service as Alamo did. I waited for 20 min for advisor. A porter noticed and got me an advisor. I had an appointment. I do not even want to talk about how I was Alamo did. I waited for 20 min for advisor. A porter noticed and got me an advisor. I had an appointment. I do not even want to talk about how I was so disappointed the last time I went. I feel that I need to find a new dealer. By the way....They should have not changed the name.. More

Service advisor was very short and provided the bare minimum for customer service. She also rushed me to the cashier before answering all my questions. In addition, the 3% charge for credit card transac minimum for customer service. She also rushed me to the cashier before answering all my questions. In addition, the 3% charge for credit card transactions is ridiculous. More

Excellent service, completed service ahead of their projected time. Courteous and helpful service advisor. Great experience . projected time. Courteous and helpful service advisor. Great experience . More