Shottenkirk Toyota San Antonio - Service Center

The service department was very busy but Tyler was very courteous and efficient. He explained the pricing to me and my truck was ready when he told me it would be. I forgot to ask a question until my truck courteous and efficient. He explained the pricing to me and my truck was ready when he told me it would be. I forgot to ask a question until my truck was finished, but Tyler took the time to go back and get me an answer from the service tech. Thank you Tyler for the excellent customer service. More

Good experience with service dept. Will have to bring my vehicle back to get the automated service notification from my dash display removed though. Popped back on after leaving the de Will have to bring my vehicle back to get the automated service notification from my dash display removed though. Popped back on after leaving the dealer for my 10,000 mile service. More

rod was very helpful in service department and kept me posted on when the car would be ready posted on when the car would be ready More

I have dealt in obtaining many vehicles from this location for myself, family and business. This was a bad experience. . Marcos was very good and tried to help . The basic oil change with a set ti location for myself, family and business. This was a bad experience. . Marcos was very good and tried to help . The basic oil change with a set time appointment and a slow leak on one tire to be checked. Over 4 hours and over $115 for a basic oil change. No work done on the tire. Uncompetitive price, unacceptable time to execute. Highly unlikely after almost 20 years of loyalty will I be back. More

Passing along credit card charges? I won't be returning. I'll also advise others of your out dated tactics. I won't be returning. I'll also advise others of your out dated tactics. More

Cory listened to my concerns, made recommendations & followed up with me Happy with the results followed up with me Happy with the results More

Cory handled my paperwork and service info very well; however, I am very unhappy with the new 3% credit card fee addition coming from a very large corporation such as Toyota!! Alamo Toyota never charged however, I am very unhappy with the new 3% credit card fee addition coming from a very large corporation such as Toyota!! Alamo Toyota never charged me to use my cc in the past, but since Shottenkirk took over, this new 3% fee has been added when I use my cc to pay! More

I had a 7AM appointment to get a tire replaced, the tire that had been ordered and received for me a week in advance, but when showed up to my 7AM appointment the tire was nowhere to be found. I wasn’t info that had been ordered and received for me a week in advance, but when showed up to my 7AM appointment the tire was nowhere to be found. I wasn’t informed that it was missing until after waiting for over an hour. The tire was given to another customer I wasted my morning and I still need said tire replaced. More

Well I can talk about Alamo Toyota about this new dealer I don’t know yet is first time if is the same or better than before I will stay doing business only the future will tell thanks I don’t know yet is first time if is the same or better than before I will stay doing business only the future will tell thanks Juan More

I was promptly met in the service area. My vehicle was quickly serviced and I left the dealer satisfied. My vehicle was quickly serviced and I left the dealer satisfied. More