Shottenkirk Toyota San Antonio - Service Center

Jonah kept me informed regarding the progress of the recall. I certainly used your services, again recall. I certainly used your services, again More

I originally got my car from this location so when I was having issues with it, I took it to y’all. Unfortunately, they were unable to find what was wrong with my vehicle & still made me pay a diagnostic fe having issues with it, I took it to y’all. Unfortunately, they were unable to find what was wrong with my vehicle & still made me pay a diagnostic fee when they didn’t diagnose my car. Not the best experience:( More

Pretty good service. Also very nice to have the shuttle service dropping me to the house and pick me up when the service was done. Also very nice to have the shuttle service dropping me to the house and pick me up when the service was done. More

Real easy process, my service advisor Josh was quick and friendly. He sent me a text to be able to communicate with him. When I asked for a special request, he went out of his way to make it happen instead friendly. He sent me a text to be able to communicate with him. When I asked for a special request, he went out of his way to make it happen instead of excuses on why he couldn’t. He made sure my military discount was applied to purchases and had my vehicle ready when promised. Definitely would recommend and I will take my vehicle there from now on! More

Great dealership I want to thank JJ he is a great advisor always taking care of me so happy to have a business with them always taking care of me so happy to have a business with them More

During my last service check I was told I needed a wheel alignment. I did not get one. This check the need for a wheel alignment was not indicated. Why then but not now?? alignment. I did not get one. This check the need for a wheel alignment was not indicated. Why then but not now?? More

Have not been impressed with the service dept since Shottenkirk took over Alamo Toyota. Service is on the details! Shottenkirk took over Alamo Toyota. Service is on the details! More

Everyone was very friendly the service was great fast and easy short time wait and coffee easy short time wait and coffee More

At least for this visit, it was frustrating. I got to the dealership for my 9:15 appointment, then waited until about 5pm when the car was finally ready. I could have done many things while wait I got to the dealership for my 9:15 appointment, then waited until about 5pm when the car was finally ready. I could have done many things while waiting, but because we didn’t know how long it would take, I kept asking the advisor every 30-60 minutes. I didn’t know it would take all day to change the front brakes. More

Personnel was very customer focused. Everyone exhibited a friendly environment l. Service was very timely. Everyone exhibited a friendly environment l. Service was very timely. More