Shottenkirk Toyota San Antonio - Service Center

I scheduled an appointment and still the Toyota Care service to only rotate and top the fluids took over an hour and a half. service to only rotate and top the fluids took over an hour and a half. More

The only reason I come to this dealership is my relationship with J J Saenz and Andy who is the mechanic. Please keep them. relationship with J J Saenz and Andy who is the mechanic. Please keep them. More

Great service. Tyler was very helpful and professional. Got my care done before the expected time Tyler was very helpful and professional. Got my care done before the expected time More

Josh V. is my guy! Informative, courteous and professional as always. I appreciate him always. is my guy! Informative, courteous and professional as always. I appreciate him always. More

People are friendly. Just had two appointments so far and service wise they seem good. The issue I have is every time I have gone there I have had an appointment and it t Just had two appointments so far and service wise they seem good. The issue I have is every time I have gone there I have had an appointment and it takes well over an hour to get the most basic service done. First time was an hour and fifteen minutes for a tire rotation. Second was for an oil change and it took just over an hour and a half. Don’t know if they are over booking or just trying to get people to linger and buy cars but it’s a frustrating place to get service done. Would almost rather not use the Toyota care and pay for an oil change that will take 15 minutes. More

New tires and alignment within two hours . Great service in the time frame that I needed. Great service in the time frame that I needed. More

Thanks to Josh for keeping me informed on the schedule of my maintenance. Give him a bonus. my maintenance. Give him a bonus. More

The service rep who took in my vehicle was passed non-communicative, extremely disingenuous, lack integrity and had very poor customer service. They are in dire need remedial customer service trainin non-communicative, extremely disingenuous, lack integrity and had very poor customer service. They are in dire need remedial customer service training. More

BJ was good advisor and the service department handled my needs quickly. I am very happy with my experience. needs quickly. I am very happy with my experience. More

I deal with Rod Herrera from the beginning. He is friendly, professional and caring of my senior car needs. My visits have been great. He is friendly, professional and caring of my senior car needs. My visits have been great. More