Shottenkirk Toyota San Antonio - Service Center

While the service was fine, I have a big problem with the additional 3% charge for using a debit card and I will not return. The vast majority of people use cards so this additional charge should be part of additional 3% charge for using a debit card and I will not return. The vast majority of people use cards so this additional charge should be part of the price. The ownership of this dealership has put profit over service. Same thing goes on the sales side where they force an appearance protection package. I will take my business somewhere else due to the ownership and policies. More

While shopping for a third vehicle, I scheduled a service and warranty repair appointment with the service team. I arrived about 10 minutes before my scheduled time and was informed that the warranty part wa and warranty repair appointment with the service team. I arrived about 10 minutes before my scheduled time and was informed that the warranty part was not there and that my truck wasn’t due for an oil change for another 5000 miles but they would recommend a front end alignment for $139 as recommended by Toyota, I proceeded with the recommended service but would have preferred that the entire appointment be deferred until the warranty part was confirmed to be onsite. Now I need to arrange an oil change and warranty part replacement. This could have all been communicated at the request. More

Cory was arrogant when I told him the prices were to high. He did not give a xxxx about my concerns that your prices have gone up considerably. Late last year an oil change and tire rotation was $114 pl high. He did not give a xxxx about my concerns that your prices have gone up considerably. Late last year an oil change and tire rotation was $114 plus tax. Now I ended up paying $135 for the same service. I was curious and not one person have a xxxx about how I felt. I'd give a 0 but 1 star is all I can give. The dealership has not even sent me and discount coupons in the mail for oil changes. I cam to y'all for service and you most likely lost my service going forward. More

I Waited for 25 minutes just to check in my car and I had an appointment. an appointment. More

We have had good experiences at Alamo Toyota for 17 years now. Thanks to all! now. Thanks to all! More

We've been buying and maintaining Toyotas here since 2007, and all of the staff members have been very helpful. 2007, and all of the staff members have been very helpful. More

Always my go to for service. Josh VIDAURRI the service guy always awesome, extremely knowledgeable and knows his job above & beyond. Service is awesome and 5 stars & above👌Mark Josh VIDAURRI the service guy always awesome, extremely knowledgeable and knows his job above & beyond. Service is awesome and 5 stars & above👌Mark C😀 More

Good work but the service manager failed to tell me that they would charge fee for payment with a debit or credit card. I reluctantly paid the fee because I had 50 mile round trip to get my checkbook. they would charge fee for payment with a debit or credit card. I reluctantly paid the fee because I had 50 mile round trip to get my checkbook. More

Carol Ann was EXCELLENT! I am new to Texas and had started at ALAMO for service. I will be your new customer at Shottenkirk now. I look forward to more of the EXCELLENT Cu I am new to Texas and had started at ALAMO for service. I will be your new customer at Shottenkirk now. I look forward to more of the EXCELLENT Customer Service! More

great service! amazing staff!! Josh & Marcos very Professional & Polite :) i will go back anytime for service thank you guys!! amazing staff!! Josh & Marcos very Professional & Polite :) i will go back anytime for service thank you guys!! More