Shottenkirk Toyota San Antonio - Service Center

Service Department My experience, someone tried to break into my wife's 2010 Camry by busting out the door lock. Called Alamo, spoke with Richard, and asked for a quote My experience, someone tried to break into my wife's 2010 Camry by busting out the door lock. Called Alamo, spoke with Richard, and asked for a quote to get the lock fixed. Was told $261. Told him I would call back once I determined my wife's schedule. Called later that day, Richard was gone so I spoke to someone else who set an appointment; or at least that's what I was told. As stated in other reviews, when we arrived, there was no record of any appointment made. Richard claimed he didn't even remember speaking with me. No matter. We told them to take it, get the lock fixed, and was in no hurry to get it back as we had alternate transportation. Someone jumped into her car, used every available horse the V6 would put out driving it out of the garage (??), and off we went, none the wiser. A couple of days pass and Richard calls to leave a message on my cell. Says it's done and it would be $376. As soon as I hear this I call back and tell Richard that I realize he claimed to not remember our conversation, but he had quoted $261. To his credit, he changes it immediately to the quoted price. However, it was when we picked it up when we understood why. Later that same afternoon we go to pick up the car. I go straight to the cashier, pay, and she sends someone to go get it. We are stunned at what we see. The lock itself has been replaced, but because of other damage to the door, the lock cover will not reattach. The paint around the door lock was cracked and chipping in spots (I swear it didn't look that bad when we dropped it off), xxxx thing looks worse now than before. Of course Richard, Bud King, everyone with any knowledge had left for the day. So the person we talk to hands us Bud King's card and says to call the next day. A couple of days of phone tag later, my wife is finally able to speak to him and Richard. Excuses abound!!! We didn't provide a list of parts we wanted repaired, we only asked for the cylinder to be repaired and that's what they did, we complained that it took too long (Wah?!?!), yada, yada. They even said the repair we truly needed was one they couldn't do; we needed a body shop. My question: isn't it their job to tell us that when they see it before making what we believe to be a partial repair, at best? As someone stated in another post, most Toyota dealers try to upsell any work they can do (cabin air filter anyone???). Not these guys. They do about 80% of the work, never completely explain to you what needs to be done, and then make excuses if you don't like what you see. And Mr King's attitude can best be described as flippant; his job is to protect his employees and his employer, we get that. The tone in which he spoke to my wife, however, made her feel as if he believed they did everything that was asked for and we're the idiots if we see it otherwise. During the conversation, my wife became extremely frustrated and asked for the name and number of Mr King's supervisor. Admitting that speaking to the GM, Brad Childress, was far more pleasant and professional than speaking to Mr King, she still received the same basic response. She then asked Mr Childress for the owner's name and number. She left a message for him to call, but we're now on the third day; she's yet to receive any response and, frankly, not expecting one. That fact alone should explain best how this dealership truly feels about their customers. She's going to mother ship Toyota next. In the end, I give them a second star because they did do me a solid; making an engine repair to my Tundra free of charge. I admit, however, that after this last episode, I fear I need to take it to another dealer to have the work checked. I will not be using this dealer for anything in the future. I suggest to anyone reading this, and the other posts, that you do the same. More

They are a RIP OFF they sell LEMONS!!! Did I mention that they are a rip off? Well let me say it again. They are a RIP OFF!!! After my deployment me and my husband bought a 2007 Honda SI Did I mention that they are a rip off? Well let me say it again. They are a RIP OFF!!! After my deployment me and my husband bought a 2007 Honda SI from them that had a 'Warranty". We thought this would be a great buy since it is from a reputable company, with a great track record, and longevity. Well we were wrong! 10 MONTHS later we bought the car into the dealer twice because the clutch is going out and the car no longer picks up speed. We were told by the service department that the warranty only covers the transmission for $2000 and the clutch is not a part of that warranty. So basically we will have to pay out of pocket over $2000 to have the car repaired. Then the service mangers pleasantly says "We can get you into another car"! Are you serious? I even quoted the Lemon Law criteria for Texas and told them I would call the BBB regarding this matter. I was told "Well you can do that if you want". So basically, my family is out 11K and Alamo Toyota sold me a warranty with this lemon car that covers....NOTHING. If you are contemplating buying from them...RUN FAST! More

A rat ate our wiper lines A rat chewed out lines and caused repeated damage. We thought it was them but they were kind and patient when we accused them of not fixing the proble A rat chewed out lines and caused repeated damage. We thought it was them but they were kind and patient when we accused them of not fixing the problem. More

Terrible service department We bought a used car from Alamo Toyota and purchased the extended dealership warranty. It is bumper to bumper, but apparently that only means that it We bought a used car from Alamo Toyota and purchased the extended dealership warranty. It is bumper to bumper, but apparently that only means that it covers the two bumpers only. We brought the car in to be services and they wont cover the repairs. Beware what you buy with Alamo. More

Came in today at 1:30 and did not leave until five. The service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them a service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them aligned. I had to order the tires and prepay for them upfront. I will not be recommending this dealership nor will I be returning. More

First experience: scheduled service online, arrived 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - must be like a supervisor or whatever). That would have been mildly irritating, but HE RETURNED 15-20 AFTER the time of my scheduled appt. When appt was done, he was more concerned that I would give him a good rating with Toyota's followup system than anything else. Ok, going to give the benefit of the doubt and assume it was just an isolated thing and me being too picky. This time: Tried to log on to schedule service and it won't let me, even though I am pretty certain of my log on info (have it written down) and have used online scheduling before. used the forgot tabs - system saying my email isn't registered. Ok... so I call the number listed on the website for the service department. Call answered - didn't say service depart, so I ask for that depart, transferred - call answered, sounds like a general receptionist, so I again ask for service - transferred and I get a voice mail box. Really? shouldn't be this hard to schedule service. Time to try another toyota dealership. More

Terrible service department. This is the second time I have been there for service. Both expereinces were terrible. I will never go to this dealership again have been there for service. Both expereinces were terrible. I will never go to this dealership again More

I brought my new Tacoma in because the USB port was inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and h inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and he would need to order one. When he called me and told me the radio had arrived, I brought the truck back to service. After about an hour, he told me the radio and the USB port was ok and I had a short. So I waited a couple of hours longer. The tech who worked on my truck, should have found the short first off and I wouldn't have had to wait the hours and then made 2 trips from my house in McQueeney. The sales people, Karlton and AJ were very knowledgeable and made the original transaction pleasurable. But the service department needs better customer service. I don't think I'll be using your service department as I will be going to the San Marcos store, hopefully their service department is better. George Stangl More

Absolutely ridiculous! We have been loyal Toyota owners since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a 2 hour wait, understanding the fact that we didn't have an appt that seemed alittle unreasonable because there was only two cars infront of us but we couldnt see if the garage bays were full. The service guy who seemed like he wasn't sure what to do next assured us that we should make an appointment because those with appointments are seen by appointment time Walkins are taken as they can (which actually makes sence) however when we arrived at our 8 o'clock appointment today 3/10 there were 12 cars infront of us, no problem I thought because appointments get seen first (RIGHT)? WRONG!! Because as it turns out everybody was being checked in with 8 o'clock appointments! Asking to speak to the manager or supervisor to find out what the real protocol is we were informed he was on vacation and wouldn't return for a week. So I asked to speak to the manager or supervisor incharge to be only told there wasnt anyone one incharge. Thank god I didn't have leadership like that in Afghanistan or we would never have made it back! Morale of the story is if you have appointments have a damn appointment only bay. My fault for not staying with Cavender, won't make that mistake again!!!! More

See previous post. Ten days later: I return to be told See previous post. Ten days later: I return to be told that Alamo Toyota is not responsible to inform me of dangerous parts that have been recalled See previous post. Ten days later: I return to be told that Alamo Toyota is not responsible to inform me of dangerous parts that have been recalled on most of the models on which it was installed. I pay $3135 to repair damage that could have been prevented with a new $100 part. As I leave my left rear wheel is thumping. One spot is completely bald. The tire is trashed. Mr. Newman claims no responsibility for this damage even though it occurred on their lot. No responsibility! That sums it up. I no longer expect the management of this dealership to accept the responsibility to wipe their own A.... STAY FAR, FAR ,FAR AWAY FROM ALAMO TOYOTA!!!!!!!!!!!! More