Shottenkirk Toyota San Antonio - Service Center

Very poor customer service from Service Manager & Director Although we are infrequent contributors to Facebook I feel a sense of obligation to share our recent experience at Alamo Toyota in San Antonio. We Although we are infrequent contributors to Facebook I feel a sense of obligation to share our recent experience at Alamo Toyota in San Antonio. We are always interested to hear or read the reviews of experiences that other people have.  We’ve always found these to be very useful when making purchasing choices and decisions. Last week we brought our 2004 Toyota Tundra truck to Alamo Toyota for an airbag replacement necessitated by Toyota's recent airbag recall. They did the airbag replacement, and when they were finished I got in my truck and drove away. At some point while driving to pick up my wife I noticed that the airbag cover facing the front passenger seat had what looked like dark fingerprint marks and smudges covering the entire surface, something that definitely was not there when I brought the truck to Alamo Toyota When I picked up my wife, the first thing she said when climbing into the front passenger seat was: "What happened here?" referring to the air bag cover. When I checked out the smudges and tried to wipe them off, I also found the the air bag cover now had a sticky and tacky feel to it, neither of which did the air bag cover have when I took the car in to Alamo Toyota. So, I went back to the dealer to discuss the problem. Unbelievably, both the Service Director and Service Manager insinuated that I, and my wife, just did not notice the problem during our 45 minute drive to San Antonio from our home. This was a problem/damage that you would have to be blind not to notice. I could not believe what I was hearing when the Service Manager told me "...I believe you sincerely believe that the cover was not damaged before bringing it in (as if he thought he was talking to some senile person)...We see this all the time with that part...It is a common problem with that Toyota part...We did not cause the damage and aren't going to do anything about it.” Continuing the argument with the Service Director, I commented that their attitude was not very customer friendly. I was flabbergasted, dumbfounded and appalled when the conversation went something like this: Service Director (SD): Is this your first time here? Me: Yes SD: Did you buy a car from us? Me: No SD: Well, then you aren't really a customer are you? Well, I had considered myself their customer, but thought NOT ANY MORE. I brought my wife back to the dealership so she could also reaffirm that the damage was not there before bringing it to Alamo Toyota since the damaged airbag cover was right in front of her face during the 45 minute drive in from our home. She got the same song and dance from the SD and SM as I had received, and we both left amazed at their attitude and demeanor, and bewildered at the utter lack of customer service or courtesy shown by these two senior staff members at Alamo Toyota. I normally do not use social media to complain about a company's poor performance. I usually just tell friends and family and eliminate them from my vendor list. However, for Alamo Toyota, I am going to make an exception. More

Ronnie in Service is best in town Any repair or service can be an inconvenience to deal with but service writer Ronnie always makes it a pleasant, positive, experience. He is extremely Any repair or service can be an inconvenience to deal with but service writer Ronnie always makes it a pleasant, positive, experience. He is extremely knowledgeable, honest, and conscientious once you drive your car in and tell him your issues, consider it handled. More

Customer service is very unprofessional Showed up at 2pm for service and was told (by "Bryan") it would take 2 hours for tire rotation and oil change. I was asked to come back after 7 for q Showed up at 2pm for service and was told (by "Bryan") it would take 2 hours for tire rotation and oil change. I was asked to come back after 7 for quick service. Pulled into service department @ 7:15pm and then was notified the service on my car was only just beginning @ 8:49pm! I'm the only person in the waiting area! The best part was the highly unprofessional and all around bad attitude from the service department personnel. Guess what?!?! Alamo Toyota will not be getting my trade in! In the words of your service department "no worries"! More

Service department has quality issues I bought my Tacoma at another dealership and started taking it to Alamo Toyota for service. But I have had quality issues with Alamo Toyota's work. I bought my Tacoma at another dealership and started taking it to Alamo Toyota for service. But I have had quality issues with Alamo Toyota's work. After one maintenance, I kept hearing something under my hood; took the truck back in and it turns out the mechanic had left a Bill Miller Barbecue cup under the oil filter. I figured no big deal, accidents happen. I let it slide. But the next time I took it in for a routine maintenance that should have cost just over a hundred bucks, and they said I needed new front brake pads and a whole bunch of other work. So I ok'ed the brake work. After picking my truck up, the brakes didn't feel right, so I took it back in and they had to re-bleed the brakes. I tried to get them to refund me on the labor since they didn't do a good job, but they wouldn't budge. They had also tried to run up a bill on me with that maintenance. They said my truck had a small trace leak on one of the rack and pinion parts and they would have to replace the whole rack and pinion because they couldn't replace that one part. The cost would be $1,600. I refused. Later on I realized I had left a receipt in my truck from my bank which showed my balance. I think they saw that and were just trying to run up a bill on me. More

Service Department My experience, someone tried to break into my wife's 2010 Camry by busting out the door lock. Called Alamo, spoke with Richard, and asked for a quote My experience, someone tried to break into my wife's 2010 Camry by busting out the door lock. Called Alamo, spoke with Richard, and asked for a quote to get the lock fixed. Was told $261. Told him I would call back once I determined my wife's schedule. Called later that day, Richard was gone so I spoke to someone else who set an appointment; or at least that's what I was told. As stated in other reviews, when we arrived, there was no record of any appointment made. Richard claimed he didn't even remember speaking with me. No matter. We told them to take it, get the lock fixed, and was in no hurry to get it back as we had alternate transportation. Someone jumped into her car, used every available horse the V6 would put out driving it out of the garage (??), and off we went, none the wiser. A couple of days pass and Richard calls to leave a message on my cell. Says it's done and it would be $376. As soon as I hear this I call back and tell Richard that I realize he claimed to not remember our conversation, but he had quoted $261. To his credit, he changes it immediately to the quoted price. However, it was when we picked it up when we understood why. Later that same afternoon we go to pick up the car. I go straight to the cashier, pay, and she sends someone to go get it. We are stunned at what we see. The lock itself has been replaced, but because of other damage to the door, the lock cover will not reattach. The paint around the door lock was cracked and chipping in spots (I swear it didn't look that bad when we dropped it off), xxxx thing looks worse now than before. Of course Richard, Bud King, everyone with any knowledge had left for the day. So the person we talk to hands us Bud King's card and says to call the next day. A couple of days of phone tag later, my wife is finally able to speak to him and Richard. Excuses abound!!! We didn't provide a list of parts we wanted repaired, we only asked for the cylinder to be repaired and that's what they did, we complained that it took too long (Wah?!?!), yada, yada. They even said the repair we truly needed was one they couldn't do; we needed a body shop. My question: isn't it their job to tell us that when they see it before making what we believe to be a partial repair, at best? As someone stated in another post, most Toyota dealers try to upsell any work they can do (cabin air filter anyone???). Not these guys. They do about 80% of the work, never completely explain to you what needs to be done, and then make excuses if you don't like what you see. And Mr King's attitude can best be described as flippant; his job is to protect his employees and his employer, we get that. The tone in which he spoke to my wife, however, made her feel as if he believed they did everything that was asked for and we're the idiots if we see it otherwise. During the conversation, my wife became extremely frustrated and asked for the name and number of Mr King's supervisor. Admitting that speaking to the GM, Brad Childress, was far more pleasant and professional than speaking to Mr King, she still received the same basic response. She then asked Mr Childress for the owner's name and number. She left a message for him to call, but we're now on the third day; she's yet to receive any response and, frankly, not expecting one. That fact alone should explain best how this dealership truly feels about their customers. She's going to mother ship Toyota next. In the end, I give them a second star because they did do me a solid; making an engine repair to my Tundra free of charge. I admit, however, that after this last episode, I fear I need to take it to another dealer to have the work checked. I will not be using this dealer for anything in the future. I suggest to anyone reading this, and the other posts, that you do the same. More

They are a RIP OFF they sell LEMONS!!! Did I mention that they are a rip off? Well let me say it again. They are a RIP OFF!!! After my deployment me and my husband bought a 2007 Honda SI Did I mention that they are a rip off? Well let me say it again. They are a RIP OFF!!! After my deployment me and my husband bought a 2007 Honda SI from them that had a 'Warranty". We thought this would be a great buy since it is from a reputable company, with a great track record, and longevity. Well we were wrong! 10 MONTHS later we bought the car into the dealer twice because the clutch is going out and the car no longer picks up speed. We were told by the service department that the warranty only covers the transmission for $2000 and the clutch is not a part of that warranty. So basically we will have to pay out of pocket over $2000 to have the car repaired. Then the service mangers pleasantly says "We can get you into another car"! Are you serious? I even quoted the Lemon Law criteria for Texas and told them I would call the BBB regarding this matter. I was told "Well you can do that if you want". So basically, my family is out 11K and Alamo Toyota sold me a warranty with this lemon car that covers....NOTHING. If you are contemplating buying from them...RUN FAST! More

A rat ate our wiper lines A rat chewed out lines and caused repeated damage. We thought it was them but they were kind and patient when we accused them of not fixing the proble A rat chewed out lines and caused repeated damage. We thought it was them but they were kind and patient when we accused them of not fixing the problem. More

Terrible service department We bought a used car from Alamo Toyota and purchased the extended dealership warranty. It is bumper to bumper, but apparently that only means that it We bought a used car from Alamo Toyota and purchased the extended dealership warranty. It is bumper to bumper, but apparently that only means that it covers the two bumpers only. We brought the car in to be services and they wont cover the repairs. Beware what you buy with Alamo. More

Came in today at 1:30 and did not leave until five. The service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them a service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them aligned. I had to order the tires and prepay for them upfront. I will not be recommending this dealership nor will I be returning. More

First experience: scheduled service online, arrived 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - must be like a supervisor or whatever). That would have been mildly irritating, but HE RETURNED 15-20 AFTER the time of my scheduled appt. When appt was done, he was more concerned that I would give him a good rating with Toyota's followup system than anything else. Ok, going to give the benefit of the doubt and assume it was just an isolated thing and me being too picky. This time: Tried to log on to schedule service and it won't let me, even though I am pretty certain of my log on info (have it written down) and have used online scheduling before. used the forgot tabs - system saying my email isn't registered. Ok... so I call the number listed on the website for the service department. Call answered - didn't say service depart, so I ask for that depart, transferred - call answered, sounds like a general receptionist, so I again ask for service - transferred and I get a voice mail box. Really? shouldn't be this hard to schedule service. Time to try another toyota dealership. More