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Shottenkirk Toyota San Antonio - Service Center

San Antonio, TX

4.0
334 Reviews

334 Reviews of Shottenkirk Toyota San Antonio - Service Center

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July 03, 2017

Low tire pressure light I took my car in for scheduled maintenance and on the way home the low tire pressure light came on. After returning to the shop 3 times on 2 differen More

by Nurse
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott
June 26, 2017

Premier Service -- as usual I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. More

by laineyh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Blocker
Jun 28, 2017 -

Shottenkirk Toyota San Antonio responded

Thank you for your review! We're happy to hear that our service department was so helpful. We'll be sure to pass along your kind words. We look forward to seeing you again, we appreciate your business!

June 09, 2017

Customer focused! No matter what the problem, Alamo Toyota employees will try to resolve it. I have always been treated with courtesy and given the attention necessar More

by Long-time Toyota owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Martinez
Jun 11, 2017 -

Shottenkirk Toyota San Antonio responded

We appreciate the great review! We pride ourselves on the sort of courteous and attentive care you've received with us. We will be sure to let Oscar and Albert know how grateful you were for their excellent customer service skills. We hope to make all our visitors as pleased by their time here. Please feel free to contact us anytime if you ever have any questions or concerns.

March 04, 2017

Alamo Toyota on 281 Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I wasted... More

by Unhappycamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Duncan and Service Manager
November 14, 2016

Fire Chris Fagan My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop. Ve More

by Chris123abc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Fagan
October 07, 2016

1 hr 50 min to get an oil change 1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should ha More

by 3156733480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan
October 04, 2016

Never again Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. Whe More

by Titon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger in the Service Department
July 08, 2016

Lost my business today I will never do business there again. Worst service ever from a Toyota company. Part broke on new vehicle and it was implied that I broke it and sho More

by Cavender customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
June 24, 2016

Oli change service but left with no oil on motor?? Today I visited Alamo Toyota to do a routine oil change on my 2014 Tundra, well. This afternoon when I went to go get it, while waiting outside servic More

by Lidia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roger and Josh.
May 03, 2016

Worst Customer Service Service said our Tundra would be ready by 1:30. It wasn't. Then they said we were told 3:00. NOT!!! They sided with their employee. "Just because we g More

by Flabbergasted
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sean, the cashier, a lady with long red hair, and the man who yelled whose office is caddy corner to the cashier