Shottenkirk Toyota San Antonio - Service Center

Lied and Then Likely Sabotaged My Vehicle Told me my 2013 Lexus ES350 had a bad battery, leaking engine gasket, and leaking rack and pinion steering system. Told me they could fix for several Told me my 2013 Lexus ES350 had a bad battery, leaking engine gasket, and leaking rack and pinion steering system. Told me they could fix for several thousand dollars. I told them thanks, but since the car is still under warranty, I'll take it to a Lexus Dealer. They called me back and said, "Oh, we made a mistake, that was actually a difference but identical Lexus ES that had those problems." Obviously afraid the Lexus dealer would disprove their false claims. Also, the likelihood they had TWO 2013 Lexus ES 350's in their shop at the same time at 9:00 pm on a Thursday is very unlikely. They probably process one Lexus model a day, if that. In the end, I ended up having Alamo Toyota just change the oil and do a brake job. Picked up the car and realized they added an extra 3/4-quart of oil (most likely deliberately to cause premature ring failure). Took it back and asked them to remove excess oil. They were furious that I had the audacity to ask them to fix their error. Their service rep (assistant Manager) disappeared for 20 minutes during the visit to "spend time with my car." When they gave the car back, my power steering was completely messed up and my engine idle was very rough. I very strongly suspect he sabotaged my vehicle in retaliation. I'm going to go to a Lexus dealer to get proof of their sabotage and have the vehicle fixed. Alamo Toyota lies and manipulates customers, inventing false defects in order to fix them. Be careful if you call them on it, they'll likely sabotage your car. VERY disappointed. More

Worst customer service I have ever received I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on f I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on full blast and when it was on full blast, it was making a horrible squeaking noise. So, I drop my car off to have the repairs done, $850 later, my truck is finished and I’m leaving the dealership. I get in my truck and right away I check to see how the A/C is working. And still it’s only working on full blast. The squeak is gone. But still, only on full blast. I speak with my rep, he apologizes and tells me he will text me within a couple hours to let me know how much the part is going to be to fix it and that they’d waive the $200 service fee to fix this issue. 1 full day goes by, I don’t hear anything. I call Alamo Toyota and leave Scott a message saying that I’m trying to get this issue resolved. 2 days go by, leave ANOTHER voicemail for Scott. No response. Contact Alamo Toyota’s website they say someone will get in contact with me. Eventually 4 days have come and gone and I have had zero contact with anyone from Toyota. I get back online. Chat with a rep there and tell them I need to speak with someone within the hour. Finally I get in touch with my rep. He tells me the price of the part. I tell him okay and to please have Scott call me, I’d like to speak with him. You’ll never believe this. Scott never calls! I go into the dealership the next day to have the repairs done. I once again request to speak with Scott and some guy named Cliff comes and talks to me, I tell him I don’t want to talk to him, I want to talk to Scott. Finally, after almost 6 days of me trying to get in touch with Scott he comes charging into the waiting room where I am and stands over me and goes “Mr. X, what can I do for you today?” I tell him I’ve been trying to get in touch with him for multiple days now and I really don’t appreciate being ignored like that and I’d like to understand why he did that. His excuse was that in each voicemail I left, I never left a call back number. So there was absolutely no way for him to get in contact with me. Couldn’t check my records from all the previous times I had been there, couldn’t have check with the representative who had been texting me updates. Couldn’t read an email from Alamo Toyota customer service where I provided both my email and phone number. Couldn’t have check caller ID. Instead, he’s trying to implement intimidation tactics on me in front of everybody in the waiting room lobby. I tell him I’m not going to speak with him if he’s going to talk to me like that. I demanded to speak with the GM. He brought me there, the GM was totally unaware of the situation. I explained everything to him. He agreed with me, took my side and kindly covered the cost of the $80 part they were installing in my truck (after I had already spent over $850). All in all, this is by far the worst customer service I have ever experienced. Whether it’s a McDonald’s or at a Toyota dealership. Scott Knight is a disgrace to the business and Alamo Toyota should be ashamed to have him on staff. More

Bad experience overall I took my vehicle to get oil change but the advisor recommended I do an alignment and tire rotation. My truck was in their shop for 7 hours and when I I took my vehicle to get oil change but the advisor recommended I do an alignment and tire rotation. My truck was in their shop for 7 hours and when I picked up the truck the alignment was not done properly. Keep in mind that my truck didn't need an alignment when I took it in but I still went with their recommendation. Now I have a humming noise when I am driving and the alignment is not done properly. When I went back after I picked up the truck right away, the advisor seem agitated and didn't seem like you wanted to help. He took my truck back to the shop and 10 minutes later brought the truck back and said that his alignment machine is right and they rotated the tires back to the original location. So basically, I paid for tire rotation but didn't get the tires rotated and on top of it my alignment is messed up now. I spoke to the service manager and he had told me to bring it back so they can take a look at it again. I've been dealing with Toyota Boerne for many years and will continue to do so after this unsatisfactory experience with Alamo Toyota. Long story short, 2 more attempts and my truck is still misaligned. I spoke to the service manager, Scott knight, and customer service had gotten worse everytime. He suggested that the mileage on my vehicle is high so the alliginment is fine for the age. At the end, they have no solution for the problem they created. I filed a complaint with Toyota and waiting on the results. More

Service agent and experience at dealership was TOP NOTCH! I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to h I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to home. I have been twice and the people and the service are excellent and hassle free. Not one negative! My service agent, Alberto was MORE than competent and took care to get my truck service quickly and even replace my battery without questions. I will be back next time and I will buy from here next time also. More

Premier Service -- as usual I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. I decided to wait for them to do the work, so I settled in with a good cup of coffee and a book. I didn't even get to finish a chapter! The regular required maintenance was done, the inspection completed, and the paperwork ready for checkout in just a little over an hour. The dealership allows you to pay the manager instead of going to a cashier...much more convenient. I've purchased three vehicles from Alamo and all were maintained by them. All of them went over 100K-150K, and were still going strong when they were sold. More

Customer focused! No matter what the problem, Alamo Toyota employees will try to resolve it. I have always been treated with courtesy and given the attention necessar No matter what the problem, Alamo Toyota employees will try to resolve it. I have always been treated with courtesy and given the attention necessary. From the salesmen (Oscar Oriz) to the service personnel (Albert Martinez), customers come first! More