Shottenkirk Toyota San Antonio - Service Center

Knowing that there was a hurricane and phone/internet issues, I rated it 4 - Rod, my technician needed to keep me a little informed about status of my car that was there from Monday-Friday. with change issues, I rated it 4 - Rod, my technician needed to keep me a little informed about status of my car that was there from Monday-Friday. with change in ownership, it will take me a few more visits to decide whether Shottenkirk will be my regular Toyota Service place. More

I had an appointment and when I went there, they couldn’t find me in the system even with my email confirmation. Also, I used a coupon from the service website but I was charged extra other charges with no e find me in the system even with my email confirmation. Also, I used a coupon from the service website but I was charged extra other charges with no explanation. More

Prompt service, detailed explanation of work needed to be done. No pressure for repairs just information of what was required to upkeep my car in top shape. done. No pressure for repairs just information of what was required to upkeep my car in top shape. More

Service advisor, Charles is very knowledgeable and professional and at the same time, very personable. I make every effort to have him as my service advisor whenever my car needs maintenance. professional and at the same time, very personable. I make every effort to have him as my service advisor whenever my car needs maintenance. More

I totally trust my car's maintenance and repair to my service advisor, Jesse Saenz. He is professional, knowledgeable, and personable. service advisor, Jesse Saenz. He is professional, knowledgeable, and personable. More

My service advisor was polite and professional. She helped me understand the diagnosis of my car's problems and solutions. She helped me understand the diagnosis of my car's problems and solutions. More

Great services quality, professional reporting process of checking the car and the best of all the great personal attention makes you feel like family. checking the car and the best of all the great personal attention makes you feel like family. More

Service was great but labor costs are extremely high. And sadly, my truck was not washed as advertised. And sadly, my truck was not washed as advertised. More

$150 diagnostic fee is ridiculous! First time ever charged added junk fee. Looking for another service center. First time ever charged added junk fee. Looking for another service center. More

The absolute worst rip-off in the history dealership scams. Had my car serviced there a month ago. Today the check engine light went on. Had an appointment but service was delayed because of a "backlog scams. Had my car serviced there a month ago. Today the check engine light went on. Had an appointment but service was delayed because of a "backlog from last night". We received a text about an hour later for "suggested work" of over $1000. Keep in mind I had the car serviced there a month ago! The service tech said "at the very least I needed a new gas cap"! They wanted $250 to replace the current cap. I googled new caps and the prices ranged from $17 to $36 dollars. Essentially it cost me a "diagnostic charge" of $150 to determine I needed a new gas cap! These people are scam artists and I will never buy a car or service a car from them again! More