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Shottenkirk Toyota San Antonio - Service Center

San Antonio, TX

4.0
334 Reviews

334 Reviews of Shottenkirk Toyota San Antonio - Service Center

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February 19, 2022

Just trying to call and get an appointment to change my oil been put on hold for 30 minutes. This is not the first time service at this location is horrible after they sell you a vehicle. More

by apolsey
Customer Service
Recommend Dealer
No
Employees Worked With
Did not reach anyone
January 01, 2022

Terrible customer service in the service department. They repaired my drivers seat in July and the problem happened again in December. Spoke with the service writer on the phone and he said to bring it in on More

by donna4709
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bruno, Mike. Roy and the service manager Joshua
December 28, 2021

I worked with Pedro Martinez today. He was courteous, knowledgeable, and honest. He took the time to explain the service process, and didn't pressure me to get more work done than I wanted to. He earned More

by rkk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Martinez
Dec 28, 2021 -

rkk responded

Please read my review for Pedro Martinez, my service advisor on Dec. 28th, at DealerRater.

July 11, 2021

DO NOT USE THEIR MAINTENANCE DEPARTMENT. Short version: DO NOT USE THEIR MAINTENANCE DEPARTMENT. Short version: Alamo Toyota damaged my wheels, threw away my aftermarket wheel locks, replaced them with More

by KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knight
August 07, 2019

Lied and Then Likely Sabotaged My Vehicle Told me my 2013 Lexus ES350 had a bad battery, leaking engine gasket, and leaking rack and pinion steering system. Told me they could fix for several More

by Lexus Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knight
Aug 07, 2019 -

Shottenkirk Toyota San Antonio responded

We extend our personal regrets that our team did not meet your expectations. Customer service is a priority for us and it was never our intention to give you an experience that was less than perfect. Please know we take your feedback seriously and would like to connect with you in regards to who was helping you that evening. Best, Tony Bunn General Manager tony_bunn@alamotoyota.com 210-494-1604

June 06, 2019

Worst customer service I have ever received I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on f More

by Tberry91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Bunn, Scott Knight
Jun 07, 2019 -

Shottenkirk Toyota San Antonio responded

Tberry91, we're disappointed to hear you had a negative impression of our service department. We always want our customers to have an enjoyable experience at Alamo Toyota and it seems that we didn’t do our part on that end. If you would like to further discuss your visit you may reach out to our general manager at any time. Best, Tony Bunn General Manager tony_bunn@alamotoyota.com 210-494-1604

January 11, 2019

Auto service Mechanic Tech no experience in mechanical Do not bring your car to Alamo Toyota dealership for Repair Service. All Auto Adviser consultant and Mechanic Tech on commission, they are such a big More

by Jenny1233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Carlile
October 19, 2018

Will Never Buy Another Toyota 2017 Toyota Tacoma would not start, service advisor insisted we jump start it even though we knew it was not the battery. We had it towed to dealersh More

by azeped
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean, Scott, Miguel Diaz
November 19, 2017

Bad experience overall I took my vehicle to get oil change but the advisor recommended I do an alignment and tire rotation. My truck was in their shop for 7 hours and when I More

by Alexs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott knight
Dec 05, 2017 -

Shottenkirk Toyota San Antonio responded

Thank you for bringing this to my attention. Your satisfaction is our top priority, and I'm disappointed to learn that you have not had a five-star experience. I take your feedback seriously, and I would like the opportunity to reach out to you and find a resolution. Please send your preferred contact info to me, and I will contact you at your earliest convenience. Tony Bunn General Manager tony_bunn@alamotoyota.com 210-494-1604

September 10, 2017

Service agent and experience at dealership was TOP NOTCH! I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to h More

by LCWilson2016
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Albert
Sep 11, 2017 -

Shottenkirk Toyota San Antonio responded

We appreciate the wonderful review and your repeat business! We will be sure to let Alberto know how grateful you were for his competent, prompt, and attentive service. We work hard to ensure the kind of hassle free service experience you had. Please feel free to contact us if you ever have any questions or concerns and we look forward to seeing you again in the future.

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