Shottenkirk Toyota San Antonio - Service Center

Alamo Toyota on 281 Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I wasted... Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I wasted... no attempt at taking responsibility and making it right... 0 recognition of a major flaw in their processes that could be easily remediated to prevent this from happening in the future. With manager like him, service will never improved! Specifics - Ordered and pre paid ($250) an update for my navigation system in December. Toyota received it 5 weeks later. I stopped by on a Saturday to have it installed and was told that the "Toyota system" required for install was down, not only there but all dealerships in town (????!!!).... they would call me to setup an appointment when system back up. The followin week, I received a postcard stating to pick it up or it would be returned. I called them right away, sharing that I had been there... they said that they did not understand the "all systems down" excuse and would have my service guy follow-up with me to setup an appointment. Nobody ever called... on Friday March 3, I took my morning off work to get this done. Was there before 9am... was told it was a 1 hour install... by 11:20, was told that they had the wrong update (whether wrong part was ordered or shipped I do not know). 2.5 hours totally wasted... Asked to speak to Service Manager who told me something like "with the thousands of parts ordered, mistakes happened". More

Fire Chris Fagan My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop. Ve My Service Adviser was the Assisant Service Manager and he was condescending every time I talked. He would repeat it back to me as if he was a cop. Very rude. Also they have Bogus Fees. $1.50 Freight Fee (nothing was shipped) Miscellaneous Shop Fee $16.20! More

1 hr 50 min to get an oil change 1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should ha 1 hr 50 min for an oil change and for them to tell me they need to order parts on a recall. I made the apt over a week before and the parts should have been there. Their excuse: they need to inspect the car first to see if it needs the repair. These are cheap plastic inserts for the seat belts. They should have them in stock and if not, should have ordered them when I made the appt. This has been my experience time and again with this dealership. Sadly, the closet dealerships are twice as far away, so like a fool, I keep going back. More

Never again Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. Whe Roger the service rep was to busy playing on his phone to even look up and say I will be right with you. Service you would expect in Laredo, TX. When you put a bunch of un healthy looking sad humans in charge of a service department this is what you would expect. Sad thing is there is one white guy who is cool and tries hard to do the right thing. But with slugs like Roger forget it that place is a lost cause. I would take my car to Wal-Mart before taking it back to Alamo Toyota. Thanks Roger for showing me how lazy of a xxxx bag you are! You would be xxxx canned at my business! More

Lost my business today I will never do business there again. Worst service ever from a Toyota company. Part broke on new vehicle and it was implied that I broke it and sho I will never do business there again. Worst service ever from a Toyota company. Part broke on new vehicle and it was implied that I broke it and should pay for it. Vehicle is less than 2 months old, and dealership will not even try to fix the problem. More

Oli change service but left with no oil on motor?? Today I visited Alamo Toyota to do a routine oil change on my 2014 Tundra, well. This afternoon when I went to go get it, while waiting outside servic Today I visited Alamo Toyota to do a routine oil change on my 2014 Tundra, well. This afternoon when I went to go get it, while waiting outside service Dept I saw the driver bringing my truck sounding like a diesel truck and a loud tapping noise coming from motor, I run asking what happened to my truck??. I asked to turn the motor off and check the oil, I of course it was no oil at all, they changed the oil but forgot to add new oil to the engine, yes, they verified and it was zero oil. They forgot to add the engine oil and now they refused to offer me any kind of warranty in the event I have in the future an issue w the truck, when I asked the sales rep to add a note in writing of what just happened, specifically that they forgot to add the oil, he refused. They added that I came complaining of a tapping noise on the motor and after they checked the oil was low from previous service. That is not true, they don't want to be responsible at all!!! They told me that how about if I come back at 100k- 150K miles asking for a new motor! Hello your people forgot to add oil, they drove m truck twice and don't want to be responsible???? The worse service ever! Will never come back!! I called Toyota directly and open a complaint that same day! the worst dealer in the whole STATE! own your mistakes, maybe that way you can have one or two return customers! More

Worst Customer Service Service said our Tundra would be ready by 1:30. It wasn't. Then they said we were told 3:00. NOT!!! They sided with their employee. "Just because we g Service said our Tundra would be ready by 1:30. It wasn't. Then they said we were told 3:00. NOT!!! They sided with their employee. "Just because we gave you a noon appointment didn't mean we would 'get to you' at noon." Then why have an appointment? No graciousness in their replies either, as they yelled, called it 'he said/she said', and supposedly BOTH the boss/owner and the person who gave us the incorrect info were both out of the store. More

Very poor customer service from Service Manager & Director Although we are infrequent contributors to Facebook I feel a sense of obligation to share our recent experience at Alamo Toyota in San Antonio. We Although we are infrequent contributors to Facebook I feel a sense of obligation to share our recent experience at Alamo Toyota in San Antonio. We are always interested to hear or read the reviews of experiences that other people have.  We’ve always found these to be very useful when making purchasing choices and decisions. Last week we brought our 2004 Toyota Tundra truck to Alamo Toyota for an airbag replacement necessitated by Toyota's recent airbag recall. They did the airbag replacement, and when they were finished I got in my truck and drove away. At some point while driving to pick up my wife I noticed that the airbag cover facing the front passenger seat had what looked like dark fingerprint marks and smudges covering the entire surface, something that definitely was not there when I brought the truck to Alamo Toyota When I picked up my wife, the first thing she said when climbing into the front passenger seat was: "What happened here?" referring to the air bag cover. When I checked out the smudges and tried to wipe them off, I also found the the air bag cover now had a sticky and tacky feel to it, neither of which did the air bag cover have when I took the car in to Alamo Toyota. So, I went back to the dealer to discuss the problem. Unbelievably, both the Service Director and Service Manager insinuated that I, and my wife, just did not notice the problem during our 45 minute drive to San Antonio from our home. This was a problem/damage that you would have to be blind not to notice. I could not believe what I was hearing when the Service Manager told me "...I believe you sincerely believe that the cover was not damaged before bringing it in (as if he thought he was talking to some senile person)...We see this all the time with that part...It is a common problem with that Toyota part...We did not cause the damage and aren't going to do anything about it.” Continuing the argument with the Service Director, I commented that their attitude was not very customer friendly. I was flabbergasted, dumbfounded and appalled when the conversation went something like this: Service Director (SD): Is this your first time here? Me: Yes SD: Did you buy a car from us? Me: No SD: Well, then you aren't really a customer are you? Well, I had considered myself their customer, but thought NOT ANY MORE. I brought my wife back to the dealership so she could also reaffirm that the damage was not there before bringing it to Alamo Toyota since the damaged airbag cover was right in front of her face during the 45 minute drive in from our home. She got the same song and dance from the SD and SM as I had received, and we both left amazed at their attitude and demeanor, and bewildered at the utter lack of customer service or courtesy shown by these two senior staff members at Alamo Toyota. I normally do not use social media to complain about a company's poor performance. I usually just tell friends and family and eliminate them from my vendor list. However, for Alamo Toyota, I am going to make an exception. More

Ronnie in Service is best in town Any repair or service can be an inconvenience to deal with but service writer Ronnie always makes it a pleasant, positive, experience. He is extremely Any repair or service can be an inconvenience to deal with but service writer Ronnie always makes it a pleasant, positive, experience. He is extremely knowledgeable, honest, and conscientious once you drive your car in and tell him your issues, consider it handled. More