Shottenkirk Toyota San Antonio - Service Center

Always a great service experience! James Greene provides great customer service and always keeps you informed! James Greene provides great customer service and always keeps you informed! More

The service department is awesome! But, getting several text messages about trading in my car, one of which incorrectly indicated my Rav and a Corolla; that was a little disturbing. But, getting several text messages about trading in my car, one of which incorrectly indicated my Rav and a Corolla; that was a little disturbing. The care guys only slip up was, I called three days before drop off indicating a recall. They assured me they’d have the parts. But the parts weren’t there when I arrived and now I need to bri g it back. Letting folks know real time expectations would be a good idea More

Excellent service as always, on time and done to my satisfaction! Josh was awesome with explanations and attention to detail! satisfaction! Josh was awesome with explanations and attention to detail! More

justin was unhelpful but carol was wonderful. justin shooed us away and carol welcomed us with full open arms justin shooed us away and carol welcomed us with full open arms More

Josh V in Service is awesome. I just have to leave my keys and he takes care of my Car I just have to leave my keys and he takes care of my Car More

They always try to sell very expensive work, and now are charging a fee to use a credit card to pay a bill of hundreds of dollars. charging a fee to use a credit card to pay a bill of hundreds of dollars. More

I have used what used to be called Alamo Toyota for more than 30 years. My one visit since it has changed ownership was pleasant. My only complaint is the 3% added charge to your bill if using a credit ca than 30 years. My one visit since it has changed ownership was pleasant. My only complaint is the 3% added charge to your bill if using a credit card. I think that exhibits poor customer relations. I commend my service advisor for pointing out that change when arranging my service work to be done so that I was not surprised. A suggestion is to instead give a customer a 3% discount for paying by check or cash....a better marketing strategy. More

Dealt with Shelby, she was friendly and courteous. It was a pleasure dealing with her. It was a pleasure dealing with her. More

Rush job not complete did not check everything on oil change And did not complete an inspection change And did not complete an inspection More

The service and personnel are very good but charging a 3% processing fee for using a credit card is outrageous and a nuisance. processing fee for using a credit card is outrageous and a nuisance. More