Shottenkirk Toyota San Antonio - Service Center

JJ and the associated service on my vehicles is always fine, excellent. That said, the new dealership policy of pay by check for quality service repair or incur fee charges on the use of a credit card is fine, excellent. That said, the new dealership policy of pay by check for quality service repair or incur fee charges on the use of a credit card is awful, demeaning, and down right unexpected from a quality Toyota Dealership. This policy, quite frankly leaves a bitter pill in your mouth. One feels like you are jerking the customer around. It's the last thing one does before leaving the dealership. Is this how your really want to treat and attract your customers? What you want them to focus on, to remember? Your going to loose new and old loyal customers for this scrooge approach to interacting with your customers. Regards More

From the phone call to set up the appointment to picking up the car, it all went smoothly. thank you. up the car, it all went smoothly. thank you. More

JJ in service is the only person I will and would deal with, and maybe bj in the event that JJ is not available. These two representative of service in my opinion care about the customer bottom line thank with, and maybe bj in the event that JJ is not available. These two representative of service in my opinion care about the customer bottom line thank you for keeping these two as part of the merge from Alamo Toyota. More

Fastest I have ever got my truck out for an oil change. Service manage kept me informed. Service manage kept me informed. More

Went in for scheduled maintenance Charles found a recall that needed to be completed. All was done in a quick time frame. that needed to be completed. All was done in a quick time frame. More

Quick meet in shop. Asked to keep me posted, but after 2 hours I had to ask about the status. Done 45 minutes later Asked to keep me posted, but after 2 hours I had to ask about the status. Done 45 minutes later More

The dealer, while busy, was fast and courteous when calling to let me know my vehicle service was completed. calling to let me know my vehicle service was completed. More

Rodrigo is my service consultant for years now and I am always satisfied with how he treats me as he is profesional and knowlegeable. I am grateful for how quickly the work gets done as I am out of there w always satisfied with how he treats me as he is profesional and knowlegeable. I am grateful for how quickly the work gets done as I am out of there with in the hour or little after. Thanks Rod and the mechanics for a job well done. More

In and out quickly, great service. JJ, my service representative, kept me informed and answered all my questions. JJ, my service representative, kept me informed and answered all my questions. More

I Always have a good experience with my service, and this last time was the same. Thanks you. last time was the same. Thanks you. More