Shottenkirk Toyota San Antonio - Service Center

Service excellent. The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you The charge of 3% for using a credit card is outrageous. Alamo, as well a myriad of businesses, do not charge for the use of a credit card. What you should do is negotiate a deal with credit card companies. More

The service manager lied to my face about an issue with my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but s my vehicle. He let me drive off knowing that there was a problem and then denied it. I was told by management that they would be helping me out but so far nothing has been done. I have been ignored and dismissed, and feel lied to yet again. I don't understand how a company can run on business practices such as these. More

I waited less than I was told. I am Happy with the service provided to mi Car. I am Happy with the service provided to mi Car. More

A great experience once again, and this time Shelby was the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. the advisor to help me. Great name, great service, and I appreciated the courtesy in answering my questions. More

The service rep sent an text to explain need instead of coming to speak one-on-one felt very impersonal make the experience negative. coming to speak one-on-one felt very impersonal make the experience negative. More

I am very happy with my recent service visit. Charles Blagden got me in and out of there in no time. Charles also kept me informed of the progress. He is the reason I will be returning. Everythin Charles Blagden got me in and out of there in no time. Charles also kept me informed of the progress. He is the reason I will be returning. Everything went smooth and I would definitely recommend them. More

I am disappointed with the new 3% fee for using credit or debit cards. No other dealership does this and it’s a fleecing of your customers. Makes you look cheap and like a sleazy car dealership. Shame on debit cards. No other dealership does this and it’s a fleecing of your customers. Makes you look cheap and like a sleazy car dealership. Shame on you. More

THANK YOU to Charles, who handled my 5,000 mile check-up. What a pleasure it was to work with this very nice, polite young man. I'll definitely be back. What a pleasure it was to work with this very nice, polite young man. I'll definitely be back. More

The centralized appointment agent vs. talking an actual service rep. was not optimal. When I showed up for the appoint, I did not have a service rep name when asked. Would have been nic talking an actual service rep. was not optimal. When I showed up for the appoint, I did not have a service rep name when asked. Would have been nice if the appointment agent would have told me about the credit/card 3% mark-up policy in advance so I could have brought my check book. I was extremely annoyed to learn about this policy after I was already there. This policy in itself is annoying, and I am now thinking about going to another Toyota dealer that is approx. the same distance away. The service rep. was great. More

Marco my service advisor did a good job explaining the service needed and was available for questions. Service was done in fairly timely manner service needed and was available for questions. Service was done in fairly timely manner More