Shottenkirk Toyota San Antonio - Service Center

Visited dealership for 10,000 mile service. Service was fairly quick. However, the service representative did not review the multi-point inspection with me after the service. The cashier rushed Service was fairly quick. However, the service representative did not review the multi-point inspection with me after the service. The cashier rushed me through signing a bunch of papers, without explaining or letting me read what I was signing. I would have liked to have known the tread depth of my tires, tire rotation, battery condition, of my car. More

I waited in the drive thru for 10 minutes before some came to assist (with an appointment). came to assist (with an appointment). More

Tyler was great as service advisor. . kept me informed and suggested additional service needed soon. . kept me informed and suggested additional service needed soon. More

Fast and efficient, advisor was friendly and informative, emails and text messages are great to keep us informed, didn’t replace the filters cause the cost was a bit too high though will do it myself but for emails and text messages are great to keep us informed, didn’t replace the filters cause the cost was a bit too high though will do it myself but for complex services I recommend More

Please go somewhere else to service your vehicle. They were accusing us of damaging our on vehicle. The manger is not interested in helping Toyota customers unless you buy the vehicle from their deal They were accusing us of damaging our on vehicle. The manger is not interested in helping Toyota customers unless you buy the vehicle from their dealership. I am not coming back nor ever buying a vehicle from this dealership. A very sad experience and I expected more courtesy when you buy an $75k vehicle. More

It is ridiculous that a major corporation like Toyota charges 3% to use a credit card. This completely dissuades me from using your dealership. SHAME on you!!! So greedy!!! Makes me not trust you charges 3% to use a credit card. This completely dissuades me from using your dealership. SHAME on you!!! So greedy!!! Makes me not trust you to buy a car from you if you’re going to nickel and dime me when I get any work done. Once I have completed my service package, you’ve LOST me as a customer for not only service but also for any future car purpose. Lost my trust!!! More

Great customer service. Excellent service department. Extremely professional and courteous staff. Look forward to continuing business. Excellent service department. Extremely professional and courteous staff. Look forward to continuing business. More

JJ was awesome AGAIN! Alamo Toyota (now Shottenkirk Toyota) has been my go-to dealership in San Antonio since 1976 when we bought our first Toyota. It has remained my f Alamo Toyota (now Shottenkirk Toyota) has been my go-to dealership in San Antonio since 1976 when we bought our first Toyota. It has remained my favorite dealership primarily due to their awesome Service Department. Even though the name on the sign changed, the quality service seems to have remained the same. More

I met with Jonah and he was great. Got everything on my car fixed that needed to be fixed. I was most impressed with the video that I was sent while I was in the waiting room and the a Got everything on my car fixed that needed to be fixed. I was most impressed with the video that I was sent while I was in the waiting room and the amount of information that they shared with me. Also, I'd like that I could pick and choose the things that I wanted to do and I didn't feel the pressure of a salesman trying to Make an up sale. Overall I was very pleased and I'll bring my car back. More

I was greeted at my vehicle by a professional staff member who took my keys and showed me to the waiting area. My only complaint is that the waiting area is right in the middle of where sales are hap member who took my keys and showed me to the waiting area. My only complaint is that the waiting area is right in the middle of where sales are happening, the cashiers counter is there, and people are constantly coming and going. A room to the side where you can relax would be nice. More