Shottenkirk Toyota San Antonio - Service Center

Very disappointed! I made the mistake of trusting my service advisor and he changed the service order without my approval. He left without talking to me and explainin I made the mistake of trusting my service advisor and he changed the service order without my approval. He left without talking to me and explaining the service performed. I asked to resend the video of recommended services and was told goes away once viewed? Never felt so violated. I couldn’t sleep. More

I had no concerns with the quality of the dealership when it was Alamo Toyota. Hopefully that quality does not change with the new ownership. it was Alamo Toyota. Hopefully that quality does not change with the new ownership. More

Went to Shottenkirk for 10000 mile tune up and to find out the cause of 2 problems. The associate told me for them it would cost me $189.99 each for them to be checked out plus cost of each and every repa out the cause of 2 problems. The associate told me for them it would cost me $189.99 each for them to be checked out plus cost of each and every repair. This is highway robbery. I have never heard of any thing like this. Another ridiculous charge is 3% for paying bycredit card.I'm sure I will find another dealer with much better terms. More

Excellent service. My advisor Rod H. Is always on top of making sure my Venza service is completed in a timely manner and everything is explained to me. My expectations My advisor Rod H. Is always on top of making sure my Venza service is completed in a timely manner and everything is explained to me. My expectations are always exceeded. More

I don't own a Toyota, but I've been taking my three cars there for 6 years for their state inspections. JJ and James have always taken good care of me. The new dealership owners added a 3 % surcharge to deb there for 6 years for their state inspections. JJ and James have always taken good care of me. The new dealership owners added a 3 % surcharge to debit and credit card transactions, which violates Texas business code. More

Charles got me in and out. He took care of my car needs. He looked into my tire warranty! He was great! He took care of my car needs. He looked into my tire warranty! He was great! More

Work was quick. Cody said I had a coupon for the oil change. Didn’t get one after other services recommended weren't done. Cody said I had a coupon for the oil change. Didn’t get one after other services recommended weren't done. More

Alamo Toyota and JJ Saenz are my winning combo for maintaining my Camry for the road. Mr. Saenz always so courteous and conscientious with his customers. Great service and got me in and out in an hour maintaining my Camry for the road. Mr. Saenz always so courteous and conscientious with his customers. Great service and got me in and out in an hour for a oil change done the Alamo Toyota way 👍 See you again and now ready for the road. More

Carol Anne in service took great care of me from start to finish. I'll be back! finish. I'll be back! More

Great service always kept me informed called me with all the details and anything that needed to fix. Always kept me up to date the details and anything that needed to fix. Always kept me up to date More