Shottenkirk Toyota San Antonio - Service Center

Service advisor was very short and provided the bare minimum for customer service. She also rushed me to the cashier before answering all my questions. In addition, the 3% charge for credit card transac minimum for customer service. She also rushed me to the cashier before answering all my questions. In addition, the 3% charge for credit card transactions is ridiculous. More

Excellent service, completed service ahead of their projected time. Courteous and helpful service advisor. Great experience . projected time. Courteous and helpful service advisor. Great experience . More

The repair seems to have been done correctly. But, the oil change that was also performed could have been better. I had to reset the maintenance myself. We also still are not a fan of the extra c But, the oil change that was also performed could have been better. I had to reset the maintenance myself. We also still are not a fan of the extra charge for using a credit card. More

Visited dealership for 10,000 mile service. Service was fairly quick. However, the service representative did not review the multi-point inspection with me after the service. The cashier rushed Service was fairly quick. However, the service representative did not review the multi-point inspection with me after the service. The cashier rushed me through signing a bunch of papers, without explaining or letting me read what I was signing. I would have liked to have known the tread depth of my tires, tire rotation, battery condition, of my car. More

I love it when I have an appointment and I'm in and out within an hour. The text message updates are great. within an hour. The text message updates are great. More

Service adviser was great what I didn’t like is the fact that they charge you for not paying cash! I think it’s a total scam. They should be paying he fee especially after charging so much more in labor cos that they charge you for not paying cash! I think it’s a total scam. They should be paying he fee especially after charging so much more in labor costs. The labor on my car was more than double than the parts alone! That is so crazy! Go to the order dealerships around. It will save you!! More

I waited in the drive thru for 10 minutes before some came to assist (with an appointment). came to assist (with an appointment). More

Tyler was great as service advisor. . kept me informed and suggested additional service needed soon. . kept me informed and suggested additional service needed soon. More

Fast and efficient, advisor was friendly and informative, emails and text messages are great to keep us informed, didn’t replace the filters cause the cost was a bit too high though will do it myself but for emails and text messages are great to keep us informed, didn’t replace the filters cause the cost was a bit too high though will do it myself but for complex services I recommend More

Please go somewhere else to service your vehicle. They were accusing us of damaging our on vehicle. The manger is not interested in helping Toyota customers unless you buy the vehicle from their deal They were accusing us of damaging our on vehicle. The manger is not interested in helping Toyota customers unless you buy the vehicle from their dealership. I am not coming back nor ever buying a vehicle from this dealership. A very sad experience and I expected more courtesy when you buy an $75k vehicle. More