Shottenkirk Toyota San Antonio - Service Center

Went in for the first oil change on my brand new Toyota RAV4, they finished it in about 20 min. Went to collect my car and none of my info was correct, I had them fix the info on the invoice, the invoice s RAV4, they finished it in about 20 min. Went to collect my car and none of my info was correct, I had them fix the info on the invoice, the invoice stated my vehicle needed tires, breaks, and a battery. It’s brand new, and I work on cars for a living. I figured it was all markup nonsense. Took my car out of their service center, and proceeded to the grocery store. Came out from the grocery store to my car not starting. I checked the battery terminals, and they had been loosened to look like a dead battery. I tightened them and it started. Once I got home, I double checked their work, and come to find out, nothing was done, except losing up the battery. I know this because I mark my tires on the inside, and they weren’t rotated, my oil was a quart low and black, no fluids were topped off, and the air filter was still dirty. I will never recommend this shady place to anyone, and will forever keep people from making the same mistake I made to go to them. When Alamo Toyota was around, they were good, fair and honest. When they sold to Shottenkirk, they took a nose dive. I talked to some of the people that I knew from Alamo Toyota and they also felt the same way, this place isn’t good, and straight up practice illegal acts. I decided to give them another shot almost a year later, I had thought that maybe they have cleaned up their act. Went to purchase a car and said I would not do any deal that wasn’t through Toyota financial, and not to run my credit through anyone else. They said they understood and I waited. Started receiving non stop alerts about all these different companies they are running my credit through, I told them to stop and I was leaving, and that they have lost my business forever. I decided to go to boerne (fantastic dealership) and while on the lot, my credit was ran 22 more times, and had dropped my credit a total of 20 points from all the hard inquiries from shottenkirk griping I “wasted their time”. Unless you want an experience like this, stay away. They are nothing but shady. More

Very efficient and courteous staff. Every thing from making an appointment to completing the job was done professionally and flew smoothly. Every thing from making an appointment to completing the job was done professionally and flew smoothly. More

JJ Saenz and his crew are professional and courteous and do a really outstanding job. do a really outstanding job. More

I'm very happy with the ease of making an appointment through Rod Herrera, his attention to detail in giving me an estimate from the inspection of the work that needed to be done, including pictures of p through Rod Herrera, his attention to detail in giving me an estimate from the inspection of the work that needed to be done, including pictures of problems and the team being able to find what was making the noise in my Camry. The car was washed during the service work which I appreciate. Thanks to the service team my car operates much better now. More

I initially brought my car in for the 10,000-mile oil change and inquired about a second key fob and two service recalls. I was advised to make an appointment, which I scheduled for the following Monday change and inquired about a second key fob and two service recalls. I was advised to make an appointment, which I scheduled for the following Monday at 10 am. I arrived at 9:45, and they assured me they would complete the services and call me when it was done. About three hours later, I received a call saying they could only complete the engine update, as the key fob wasn’t available and the necessary parts for the recalls weren’t on hand. I don’t understand why the service department didn’t ensure they had the parts before scheduling the appointment. The service representative promised to call me within a week to set up a new appointment, but over a week has passed with no follow-up call or rescheduled appointment. I am deeply disappointed with the new ownership at Alamo Toyota and will no longer bring my car here for service or consider purchasing future vehicles. More

Despite the system being down, I was helped in a timely and courteous manner for my 10k mile service and courteous manner for my 10k mile service More

Very good service a little time I took for regular lar service maintance but very goo service maintance but very goo More

The service provided by the parts department, the service representative, Shelby Greene, and the cashier was outstanding. I was treated with respect and utmost courtesy. I greatly appreciated these great sta representative, Shelby Greene, and the cashier was outstanding. I was treated with respect and utmost courtesy. I greatly appreciated these great staff members. More

Rod Herrera explained very clearly what each repair entailed. We trust his guidance and his tremendous Toyota make knowledge. Thanks entailed. We trust his guidance and his tremendous Toyota make knowledge. Thanks More

Very polite and friendly that took care of us. Thank you for your service we will be back Thank you for your service we will be back More