Shottenkirk Toyota San Antonio

Went in to get the lo jack installed and was told it would take a couple of hours so they would give me a rental. Turned out I had a recall on my truck and was then informed it would be there for a coup would take a couple of hours so they would give me a rental. Turned out I had a recall on my truck and was then informed it would be there for a couple of days. Called up there repeatedly and kept getting the run around. Finally went up there after over a week of not having my truck and was told it would take 4-6 weeks to fix. So I was told they could get me one from Fort Worth the next day. So I called the next day and of course the guy I had talked to the day before wasn't in so I talked to the GM who told me he would call me later that day. I decided to go up there and the GM now wasn't there so I told them I wanted my money back and they could keep the truck. After everything I went back to my ford. I will NEVER go back there. It was the worst experience I have ever had. More

Overall customer service was excellent. Jeremy Simms helped me discover a car that is a perfect fit for my needs. He was extremely helpful and patient. All members of their team were helpful, attentive helped me discover a car that is a perfect fit for my needs. He was extremely helpful and patient. All members of their team were helpful, attentive and welcoming. The sales process was painless and seamles. Car buying can be intimidating but I am glad it didn't stop me from discovering the perfect car for me! I highly recommend Alamo Toyota. More

this was the easiest dealer to work with,total time to get car about 2 hours.most dealers take hours,not Alamo Toyota,was so easy.We got the car we wanted and got the price we wanted.We will go back and d get car about 2 hours.most dealers take hours,not Alamo Toyota,was so easy.We got the car we wanted and got the price we wanted.We will go back and do more business there.Makes buying a car very simple More

I came in to find a used car. I met John Cortez, who was also the internet director, but was lending a helping hand in the sales department. I was just shopping around, but he was very imformative and plea also the internet director, but was lending a helping hand in the sales department. I was just shopping around, but he was very imformative and pleasant. He answered all my questions and showed me some great deals on some vehicles i was intersted in. He is a very good salesman, but most of all he took care of my needs. More

I was looking for a used corvette and notice on auto trader that Alamo Toyota had one in stock, I contacted John Cortez and he responded quickly. I drove from Brownsville TX to San Antonio Thursday nigh trader that Alamo Toyota had one in stock, I contacted John Cortez and he responded quickly. I drove from Brownsville TX to San Antonio Thursday night. John and I sent up a meeting at 9am on Friday April 15th. When I got to Alamo Toyota I was ask by many sale reps if I needed help, they took me to John right away. My fiancé and I we're very impress with how friendly and helpful the salesmen were. John helps us right away. We toss some numbers around and I was very please with the price and help of the financial personnel. I was also very impress that the owner of Alamo Toyota was there and he greed me and my fiancé. I have bought many cars in the pass, but I have to say that the people at Alamo Toyota dealership are the most professional and friendly people in the car business I have ever met and deal with. Thank you so much for this wonderful experience, it’s nice to know that there is and honest and friend dealership. When my fiancé and her daughter are ready for a car, we WILL be back to Alamo Toyota. Much thanks to all of the people at Alamo Toyota. More

Dealership was extremely helpful in finding the right Highlander for me. They were considerate of my time and made my purchasing experience an enjoyable one. Have recommended this dealership to all my Highlander for me. They were considerate of my time and made my purchasing experience an enjoyable one. Have recommended this dealership to all my friends. I cant wait for their new store to open so I can do all of my maintenance there. More

First off, just because a vehicle is listed under the dealer's internet website as being "available" DOES NOT mean that it is on the lot. I arrived at Alamo Toyota only to find the Corolla I found under dealer's internet website as being "available" DOES NOT mean that it is on the lot. I arrived at Alamo Toyota only to find the Corolla I found under their website was not on the lot, but in another city more than two hours away. They tell me they share internet vehicle access and that it is still "available" because they can have it driven over. Just a trick to get you to the lot. So, I give them the benefit of the doubt and test drive another vehicle similar to the one I wanted. I decided to go ahead and purchase the vehicle. Almost an hour later I am told by the salesman that he found out the dealer sold the vehicle I wanted, but he has another with two extra packages that I did not want at another dealer in Houston. After some haggling with the price I get it to a price somewhat acceptable. I drive home and receive a call from the dealer letting me know that they found out yet another useless option is installed on the vehicle. I just said screw it and told them to forget it. Overall poor experience. Do not trust internet sales...seemed like a big trick to get me to pay more. Spent over 6 hours at the dealer for nothing. The salesman was polite, but needed someone more experienced to handle this sale. Look to another dealer if you plan to buy a Toyota. More