Shottenkirk Toyota San Antonio

I brought my new Tacoma in because the USB port was inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and h inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and he would need to order one. When he called me and told me the radio had arrived, I brought the truck back to service. After about an hour, he told me the radio and the USB port was ok and I had a short. So I waited a couple of hours longer. The tech who worked on my truck, should have found the short first off and I wouldn't have had to wait the hours and then made 2 trips from my house in McQueeney. The sales people, Karlton and AJ were very knowledgeable and made the original transaction pleasurable. But the service department needs better customer service. I don't think I'll be using your service department as I will be going to the San Marcos store, hopefully their service department is better. George Stangl More

We leased a car from Alamo three years ago. The lease was up, we decided to purchase the car for my son. We took in a cashiers check for a little over the amount of what was due on the car, and instead of w up, we decided to purchase the car for my son. We took in a cashiers check for a little over the amount of what was due on the car, and instead of working with us they charged us an additional $50.00 We learned after the transaction that it could have been waived, as there were other ways to handle this. We will never use Alamo Toyota, nor will we recommend it. The entire process was uncomfortable and unyielding. It took half a day to change out the paperwork, all the time, an aggressive sales pitch, only to be called back in days later and get informed with the extra charge of %50.00 Not a happy customer, and again, we will not use this place of business ever again! More

I got great service and no pressure. Thorough service. Great inventory I was mainly just looking and had little intention of buying a new car at the time This was the third Toyota dealer visited and the Great inventory I was mainly just looking and had little intention of buying a new car at the time This was the third Toyota dealer visited and the best deal I found by far. More

I don't see the name of the person I dealt with but he was completely unfamiliar with the Prius product. It was appalling that I had to educate the dealer on the Prius-C. The salesman couldn't even sta was completely unfamiliar with the Prius product. It was appalling that I had to educate the dealer on the Prius-C. The salesman couldn't even start the car. Pathetic. He was pleasant enough but when he quoted me a price of 2K over the invoice I told him he was crazy. I would never recommend this dealership. More

Absolutely ridiculous! We have been loyal Toyota owners since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a since 1996. Never been this discussed by a Toyota dealership! We took our vehicle in for service last weekend 3/3 and was told it would be about a 2 hour wait, understanding the fact that we didn't have an appt that seemed alittle unreasonable because there was only two cars infront of us but we couldnt see if the garage bays were full. The service guy who seemed like he wasn't sure what to do next assured us that we should make an appointment because those with appointments are seen by appointment time Walkins are taken as they can (which actually makes sence) however when we arrived at our 8 o'clock appointment today 3/10 there were 12 cars infront of us, no problem I thought because appointments get seen first (RIGHT)? WRONG!! Because as it turns out everybody was being checked in with 8 o'clock appointments! Asking to speak to the manager or supervisor to find out what the real protocol is we were informed he was on vacation and wouldn't return for a week. So I asked to speak to the manager or supervisor incharge to be only told there wasnt anyone one incharge. Thank god I didn't have leadership like that in Afghanistan or we would never have made it back! Morale of the story is if you have appointments have a damn appointment only bay. My fault for not staying with Cavender, won't make that mistake again!!!! More

Alamo Toyota advertised a 2012 Tundra for $23,999.00. We confirmed it with the internet sales manager, Ron O'Con. By the time my wife and I arrived it was sold. When we asked him if there were more availab confirmed it with the internet sales manager, Ron O'Con. By the time my wife and I arrived it was sold. When we asked him if there were more available, he went inside and came out a few minutes later to tell us that no more were available in the five state area. We left and went to another dealership that had two on the lot and said that they could order us one in any color we liked but it would take a week or so. The bottom line is this guy is a liar. I would stay far away from this dealership. More

I contacted this dealer about a new 2012 Prius V model 5. I asked for the MSRP price and the selling price. I was told the selling price was about $4000 above the MSRP. Prior to contacting Alamo I had contac I asked for the MSRP price and the selling price. I was told the selling price was about $4000 above the MSRP. Prior to contacting Alamo I had contacted several other Toyota dealers and their price for same model vehicle was MSRP. In one case it was discounted below MSRP. This dealer is robbing unsuspecting and uninformed clients on these new 2012 Prius V. Stay away from this dealer or you will be hosed. Do your homework and price shop before you buy! More

Joel and Jeremy did an excellent job in helping find the exact tacoma I was looking for. Got an Great price. I traveled from El Paso to San Antonio (600 miles) to purchase the truck from Alamo. Most of ou exact tacoma I was looking for. Got an Great price. I traveled from El Paso to San Antonio (600 miles) to purchase the truck from Alamo. Most of our contact prior to the purchase was by email or phone. Upon arriving at the dealership, Joel and the Alamo Staff quickly handled the paperwork. Even got a lower interest rate with Toyota financing. GREAT car buying experience. Thanks to Alamo. Love my Tacoma. More

Carla Black sold me a 2003 Toyota MR2 that has been an outstanding, fun sports car. I would definitely give her and Alamo Toyota repeat business. I also have been very satisfied with routine service for m outstanding, fun sports car. I would definitely give her and Alamo Toyota repeat business. I also have been very satisfied with routine service for my vehicle at Alamo. My name is Fred Baker and I am not affiliated with a vehicle dealer. More

Joel went out of his way to find the I wanted in another area. Everyone was very helpful in showing us a variety of purchase options. I chose this dealership over 2 dealers closer to my home because of thei area. Everyone was very helpful in showing us a variety of purchase options. I chose this dealership over 2 dealers closer to my home because of their willingness to locate the vehicle I wanted. Also their clear explanation of price, payments and warranties. I would definitely recommend Joel and seek him out again in the future! More