Shottenkirk Toyota San Antonio

They are a RIP OFF they sell LEMONS!!! Did I mention that they are a rip off? Well let me say it again. They are a RIP OFF!!! After my deployment me and my husband bought a 2007 Honda SI Did I mention that they are a rip off? Well let me say it again. They are a RIP OFF!!! After my deployment me and my husband bought a 2007 Honda SI from them that had a 'Warranty". We thought this would be a great buy since it is from a reputable company, with a great track record, and longevity. Well we were wrong! 10 MONTHS later we bought the car into the dealer twice because the clutch is going out and the car no longer picks up speed. We were told by the service department that the warranty only covers the transmission for $2000 and the clutch is not a part of that warranty. So basically we will have to pay out of pocket over $2000 to have the car repaired. Then the service mangers pleasantly says "We can get you into another car"! Are you serious? I even quoted the Lemon Law criteria for Texas and told them I would call the BBB regarding this matter. I was told "Well you can do that if you want". So basically, my family is out 11K and Alamo Toyota sold me a warranty with this lemon car that covers....NOTHING. If you are contemplating buying from them...RUN FAST! More

A rat ate our wiper lines A rat chewed out lines and caused repeated damage. We thought it was them but they were kind and patient when we accused them of not fixing the proble A rat chewed out lines and caused repeated damage. We thought it was them but they were kind and patient when we accused them of not fixing the problem. More

Terrible service department We bought a used car from Alamo Toyota and purchased the extended dealership warranty. It is bumper to bumper, but apparently that only means that it We bought a used car from Alamo Toyota and purchased the extended dealership warranty. It is bumper to bumper, but apparently that only means that it covers the two bumpers only. We brought the car in to be services and they wont cover the repairs. Beware what you buy with Alamo. More

Came in today at 1:30 and did not leave until five. The service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them a service department said it would take one and a half to two hours. They were not apologetic. All I needed was to have new tires put on and get them aligned. I had to order the tires and prepay for them upfront. I will not be recommending this dealership nor will I be returning. More

First experience: scheduled service online, arrived 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - 15-20 min early and they made me wait for the guy who was apparently assigned to my car to come back for lunch (no... not the guy who worked on it - must be like a supervisor or whatever). That would have been mildly irritating, but HE RETURNED 15-20 AFTER the time of my scheduled appt. When appt was done, he was more concerned that I would give him a good rating with Toyota's followup system than anything else. Ok, going to give the benefit of the doubt and assume it was just an isolated thing and me being too picky. This time: Tried to log on to schedule service and it won't let me, even though I am pretty certain of my log on info (have it written down) and have used online scheduling before. used the forgot tabs - system saying my email isn't registered. Ok... so I call the number listed on the website for the service department. Call answered - didn't say service depart, so I ask for that depart, transferred - call answered, sounds like a general receptionist, so I again ask for service - transferred and I get a voice mail box. Really? shouldn't be this hard to schedule service. Time to try another toyota dealership. More

Terrible service department. This is the second time I have been there for service. Both expereinces were terrible. I will never go to this dealership again have been there for service. Both expereinces were terrible. I will never go to this dealership again More

My husband and I were greeted right away and did not have to wait for anyone to assist us. Luis Vasquez not only greeted us but made us feel comfortable and at ease. He allowed us to tell him what our need to wait for anyone to assist us. Luis Vasquez not only greeted us but made us feel comfortable and at ease. He allowed us to tell him what our needs were and what would work within our means. He and Noah Caballero began working on our application quickly and once we had a number to work with, Luis began showing us around the lot. He showed us a variety of vehicles and listened to what we were looking for. He treated us with respect and was very patient with me. I never felt pressured in anyway nor was I swayed in any direction. I truly felt that my family's best interest was being taken to heart. I will definitely return to Luis and Noah when I need to purchase another vehicle and HIGHLY RECOMMEND ANYONE AND EVERYONE to go visit these men. They made me a VERY HAPPY CUSTOMER! Lily R More

I went to Alamo Toyota after visiting other dealerships and was amazed at the attention Mr. Fording dedicated to me. I was convinced I wanted a specific vehicle but his knowledge of vehicles was unprecede and was amazed at the attention Mr. Fording dedicated to me. I was convinced I wanted a specific vehicle but his knowledge of vehicles was unprecedented to me and he guided me to the vehicle I purchased. He represented himself with great professionalism and; eventhough, they had a group of people waiting, he devoted his time without interruption solely to me. I would recomend any and all people looking for a used vehicle to Mr. Fording. More

I brought my new Tacoma in because the USB port was inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and h inoperable. The man, Mr. Phillips told me it would take about an hour. After waiting 3 hours, Mr. Phillips came and told me the radio was bad and he would need to order one. When he called me and told me the radio had arrived, I brought the truck back to service. After about an hour, he told me the radio and the USB port was ok and I had a short. So I waited a couple of hours longer. The tech who worked on my truck, should have found the short first off and I wouldn't have had to wait the hours and then made 2 trips from my house in McQueeney. The sales people, Karlton and AJ were very knowledgeable and made the original transaction pleasurable. But the service department needs better customer service. I don't think I'll be using your service department as I will be going to the San Marcos store, hopefully their service department is better. George Stangl More

We leased a car from Alamo three years ago. The lease was up, we decided to purchase the car for my son. We took in a cashiers check for a little over the amount of what was due on the car, and instead of w up, we decided to purchase the car for my son. We took in a cashiers check for a little over the amount of what was due on the car, and instead of working with us they charged us an additional $50.00 We learned after the transaction that it could have been waived, as there were other ways to handle this. We will never use Alamo Toyota, nor will we recommend it. The entire process was uncomfortable and unyielding. It took half a day to change out the paperwork, all the time, an aggressive sales pitch, only to be called back in days later and get informed with the extra charge of %50.00 Not a happy customer, and again, we will not use this place of business ever again! More