Shottenkirk Toyota San Antonio
San Antonio, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 12:00 AM
Tuesday 7:00 AM - 12:00 AM
Wednesday 7:00 AM - 12:00 AM
Thursday 7:00 AM - 12:00 AM
Friday 7:00 AM - 12:00 AM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Service agent and experience at dealership was TOP NOTCH! I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to h I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to home. I have been twice and the people and the service are excellent and hassle free. Not one negative! My service agent, Alberto was MORE than competent and took care to get my truck service quickly and even replace my battery without questions. I will be back next time and I will buy from here next time also. More
fair price, good experience We were shopping for a white/leather Toyota Sienna or a white Highlander. After a long day of shopping elsewhere, I called, and they said they had th We were shopping for a white/leather Toyota Sienna or a white Highlander. After a long day of shopping elsewhere, I called, and they said they had them in stock. When it came time to purchase a vehicle, they did not have a white Sienna available. They offered me a very good price on a silver Sienna. In the end, I did not purchase from them because I had my heart set on a white vehicle, but I will return to them when we go to replace another vehicle in the next 6-12 months. More
Fair Price, Excellent Service My brother and I have been shopping for 4-Runner, Tundra for weeks, visiting the other Toyota dealerships. The experience at other dealers involved My brother and I have been shopping for 4-Runner, Tundra for weeks, visiting the other Toyota dealerships. The experience at other dealers involved a lot of pressure, talking about trade=in and not just about what I wanted, showing me colors and versions of truck I was not interested in. My husband suggest Alamo. When we arrived in the very hot parking lot, a salesman walked by and immediately turned and asked us if he could help us. Cody C. was extremely knowledge not only about the 4-runner but any other car on the lot we asked about. He never pressured me to buy, always asking me what I wanted. Because of Cody's salesmanship, his kind and light hearted nature, his no pressure approach.we not only bought my 4-runner from him but my brother also purchased a Tundra that day More
Low tire pressure light I took my car in for scheduled maintenance and on the way home the low tire pressure light came on. After returning to the shop 3 times on 2 differen I took my car in for scheduled maintenance and on the way home the low tire pressure light came on. After returning to the shop 3 times on 2 different days requesting someone check the tires each time, I finally accepted the explanation that "ma'am you should just ignore that light. They come on all the time and it means nothing. We see this alot in these cars". A day later I ended up stranded with a flat tire. When getting the tire fixed at a different shop I was told a nail was clearly visible and "no one could miss it". The tire was loosing pressure at about 20 lbs per 8 hours so if it had been checked over 24 hours a lea. I've had mixed experiences at alamo service in the past, but after this recent event I won't return there again. More
Premier Service -- as usual I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. I was running way behind on my recommended maintenance, but I got regular reminders until I finally got in there. I also needed a state inspection. I decided to wait for them to do the work, so I settled in with a good cup of coffee and a book. I didn't even get to finish a chapter! The regular required maintenance was done, the inspection completed, and the paperwork ready for checkout in just a little over an hour. The dealership allows you to pay the manager instead of going to a cashier...much more convenient. I've purchased three vehicles from Alamo and all were maintained by them. All of them went over 100K-150K, and were still going strong when they were sold. More
Truly exceptional - Thank you Roger Alcorta! Roger Alcorta made my shopping experience a breeze and so pleasant. I am recommending my friends to go see him for any car shopping. Rogers customer Roger Alcorta made my shopping experience a breeze and so pleasant. I am recommending my friends to go see him for any car shopping. Rogers customer service is truly exceptional!! Thank you again Roger! I am loving my new 2017 Toyota Camry XLE More
Customer focused! No matter what the problem, Alamo Toyota employees will try to resolve it. I have always been treated with courtesy and given the attention necessar No matter what the problem, Alamo Toyota employees will try to resolve it. I have always been treated with courtesy and given the attention necessary. From the salesmen (Oscar Oriz) to the service personnel (Albert Martinez), customers come first! More
Delinquent The entire time spent with a not so helpful salesman was spent listening to most the other employees sitting around inside being loud obnoxious and vu The entire time spent with a not so helpful salesman was spent listening to most the other employees sitting around inside being loud obnoxious and vulgar. More
Dissapointed We just purchased a TOYOYA RAV 16 XLE and it came with a huge red stain it was supposed to be cleaned and detailed and is not so I am waiting to see i We just purchased a TOYOYA RAV 16 XLE and it came with a huge red stain it was supposed to be cleaned and detailed and is not so I am waiting to see if they are willing to remove the stain. This was ALAMO TOYOTA 18019 N US HWY 281 SAN ANTONIO TX 78232 . More
Alamo Toyota on 281 Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I wasted... Wasted 2 trips to that dealership and 2.5 hours of wait time to be told that they had the wrong part to install! No apologies for the time I wasted... no attempt at taking responsibility and making it right... 0 recognition of a major flaw in their processes that could be easily remediated to prevent this from happening in the future. With manager like him, service will never improved! Specifics - Ordered and pre paid ($250) an update for my navigation system in December. Toyota received it 5 weeks later. I stopped by on a Saturday to have it installed and was told that the "Toyota system" required for install was down, not only there but all dealerships in town (????!!!).... they would call me to setup an appointment when system back up. The followin week, I received a postcard stating to pick it up or it would be returned. I called them right away, sharing that I had been there... they said that they did not understand the "all systems down" excuse and would have my service guy follow-up with me to setup an appointment. Nobody ever called... on Friday March 3, I took my morning off work to get this done. Was there before 9am... was told it was a 1 hour install... by 11:20, was told that they had the wrong update (whether wrong part was ordered or shipped I do not know). 2.5 hours totally wasted... Asked to speak to Service Manager who told me something like "with the thousands of parts ordered, mistakes happened". More