Shottenkirk Toyota San Antonio

Customer Service 💯 Thank you Mr. Aaron Sanchez for the amazing customer service. I will definitely with no hesitation be recommending my family and friends to Alamo Toyo Thank you Mr. Aaron Sanchez for the amazing customer service. I will definitely with no hesitation be recommending my family and friends to Alamo Toyota. More

Fantastic service My mom and I drove in from a small town 2 hours away looking for my first car purchase. Oscar Salas and Ralph Badillio were both very patient with us My mom and I drove in from a small town 2 hours away looking for my first car purchase. Oscar Salas and Ralph Badillio were both very patient with us in making this important decision. This was a nice experience for me and my mom. Thank you guys ! Any one looking to buy a car or truck should give these two a call. God bless you. More

Worst customer service I have ever received I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on f I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on full blast and when it was on full blast, it was making a horrible squeaking noise. So, I drop my car off to have the repairs done, $850 later, my truck is finished and I’m leaving the dealership. I get in my truck and right away I check to see how the A/C is working. And still it’s only working on full blast. The squeak is gone. But still, only on full blast. I speak with my rep, he apologizes and tells me he will text me within a couple hours to let me know how much the part is going to be to fix it and that they’d waive the $200 service fee to fix this issue. 1 full day goes by, I don’t hear anything. I call Alamo Toyota and leave Scott a message saying that I’m trying to get this issue resolved. 2 days go by, leave ANOTHER voicemail for Scott. No response. Contact Alamo Toyota’s website they say someone will get in contact with me. Eventually 4 days have come and gone and I have had zero contact with anyone from Toyota. I get back online. Chat with a rep there and tell them I need to speak with someone within the hour. Finally I get in touch with my rep. He tells me the price of the part. I tell him okay and to please have Scott call me, I’d like to speak with him. You’ll never believe this. Scott never calls! I go into the dealership the next day to have the repairs done. I once again request to speak with Scott and some guy named Cliff comes and talks to me, I tell him I don’t want to talk to him, I want to talk to Scott. Finally, after almost 6 days of me trying to get in touch with Scott he comes charging into the waiting room where I am and stands over me and goes “Mr. X, what can I do for you today?” I tell him I’ve been trying to get in touch with him for multiple days now and I really don’t appreciate being ignored like that and I’d like to understand why he did that. His excuse was that in each voicemail I left, I never left a call back number. So there was absolutely no way for him to get in contact with me. Couldn’t check my records from all the previous times I had been there, couldn’t have check with the representative who had been texting me updates. Couldn’t read an email from Alamo Toyota customer service where I provided both my email and phone number. Couldn’t have check caller ID. Instead, he’s trying to implement intimidation tactics on me in front of everybody in the waiting room lobby. I tell him I’m not going to speak with him if he’s going to talk to me like that. I demanded to speak with the GM. He brought me there, the GM was totally unaware of the situation. I explained everything to him. He agreed with me, took my side and kindly covered the cost of the $80 part they were installing in my truck (after I had already spent over $850). All in all, this is by far the worst customer service I have ever experienced. Whether it’s a McDonald’s or at a Toyota dealership. Scott Knight is a disgrace to the business and Alamo Toyota should be ashamed to have him on staff. More

Outstanding service I went in to Alamo Toyota to purchase a vehicle. I found a vehicle and was there maybe an hour and left because I didn't like the price.A few hours la I went in to Alamo Toyota to purchase a vehicle. I found a vehicle and was there maybe an hour and left because I didn't like the price.A few hours later, the salesman from Alamo Toyota called and asked if I found a car yet. I responded with no still looking. So he went above and beyond to show me other vehicles they had on the premises. I was very appreciative of the extra effort he put in. So I went back and purchased the car I originally looked at. If it wasn't for my salesman, Zach Tyler, I wouldn't have even thought about going back. Because his determination , hard work, and professionalism made me feel great about my purchase. Zach Tyler was the BEST salesman I've ever dealt with at a dealership. I would definitely recommend anyone to purchase their vehicles from Alamo Toyota!!!! More

Awesome vehicle purchase experience Appreciate the smooth process for purchasing my new 4Runner. Zach Tyler was very professional and patient - no pushy sales tactics. Great salesmanship Appreciate the smooth process for purchasing my new 4Runner. Zach Tyler was very professional and patient - no pushy sales tactics. Great salesmanship all around. I would recommend anyone looking to purchase a Toyota to visit Alamo Toyota and ask for Zach. More

Great Experience I purchased a 2019 Toyota Tundra 1794 on 8 Apr 2019 and Roy Sipes was my salesman. Roy was outstanding and answered all my questions and made entire I purchased a 2019 Toyota Tundra 1794 on 8 Apr 2019 and Roy Sipes was my salesman. Roy was outstanding and answered all my questions and made entire process stress free. Ali was the sales manager in the deal. I would like to thank Roy, Ali, and the entire Alamo Toyota staff for their attention to detail and making me a satisfied customer. More

Very unprofessional Recently bought a vehicle from Toyota Alamo Toyota and experienced the worst customer service I've ever experienced in my life. We supplied everything Recently bought a vehicle from Toyota Alamo Toyota and experienced the worst customer service I've ever experienced in my life. We supplied everything necessary to fulfill this deal and they still found a way to foul it up. After that we received 22:30 text emails and phone calls that we needed to come in and fix their mistakes. I almost feel like I need to get a lawyer when I go in there to finish what they need More

Awesome. This was my third purchase from Alamo Toyota. The sales team is knowledgeable and friendly Got a great price on my trade and my new vehicle. Will This was my third purchase from Alamo Toyota. The sales team is knowledgeable and friendly Got a great price on my trade and my new vehicle. Will reccomend to all More

Wonderful Experience My husband and I just purchased and Highlander today and Zach was wonderful to work with. He was very welcoming and polite from the search process to My husband and I just purchased and Highlander today and Zach was wonderful to work with. He was very welcoming and polite from the search process to the signing process. Anyone that is looking for a vehicle please be sure to see Zach at Alamo Toyota. Thank you Zach! We love our new car! More

Satisfy experience Yes thanks to the comprehensive sales person who had the patience and work with us he understood what we really were looking for working with him gav Yes thanks to the comprehensive sales person who had the patience and work with us he understood what we really were looking for working with him gave us the chance to drive out the dealer a beautiful Rav 4 ... Thank you More