Shottenkirk Toyota San Antonio

Best experience I have never had a better car buying experience than I had here. Amir, Mike & Abel were all great (especially Amir). We were immediately welcomed our I have never had a better car buying experience than I had here. Amir, Mike & Abel were all great (especially Amir). We were immediately welcomed our first visit by Amir and he was incredibly helpful. I came in with a list of vehicles, my NADA value on my car, as well as a previous value from a different dealership. He went to work to find the cars for me and my dad to take a look at and was very thorough with the details of each model. We gave him a hard time and he never gave us attitude nor did he ever show anything but understanding and kindness (I can’t say the same for a different dealership we went to that day). When it came down to it, I knew Amir and everyone at Alamo would be the place I would want to buy my car. We went back this past Friday (10/11/19) and they did not let us down at any point during the entire transaction. I am very satisfied with the vehicle (RAV4 XLE) and with the entire experience. Thank you Amir, Mike and Abel! P.S. this purchase was very important to me as I am expecting my first baby here in less than two months. I needed something more reliable and Amir found the perfect fit for me. I appreciate all his hard work and dedication to making sure I loved the vehicle I was leaving in. More

I drove in there with a 2009 Toyota Camry, barely working, they gave me a good price for my trade-in. My salesman was the best you could ask for, he listens, he was efficient, professional, and from working, they gave me a good price for my trade-in. My salesman was the best you could ask for, he listens, he was efficient, professional, and from the top of the organization they were all just stand up people!! Oh that’s the other thing, they made my experience fun and stress less. I drove away in a brand new 2019 Toyota Camry SE. I will definitely go back and do business with these Alamo Toyota! More

Lied and Then Likely Sabotaged My Vehicle Told me my 2013 Lexus ES350 had a bad battery, leaking engine gasket, and leaking rack and pinion steering system. Told me they could fix for several Told me my 2013 Lexus ES350 had a bad battery, leaking engine gasket, and leaking rack and pinion steering system. Told me they could fix for several thousand dollars. I told them thanks, but since the car is still under warranty, I'll take it to a Lexus Dealer. They called me back and said, "Oh, we made a mistake, that was actually a difference but identical Lexus ES that had those problems." Obviously afraid the Lexus dealer would disprove their false claims. Also, the likelihood they had TWO 2013 Lexus ES 350's in their shop at the same time at 9:00 pm on a Thursday is very unlikely. They probably process one Lexus model a day, if that. In the end, I ended up having Alamo Toyota just change the oil and do a brake job. Picked up the car and realized they added an extra 3/4-quart of oil (most likely deliberately to cause premature ring failure). Took it back and asked them to remove excess oil. They were furious that I had the audacity to ask them to fix their error. Their service rep (assistant Manager) disappeared for 20 minutes during the visit to "spend time with my car." When they gave the car back, my power steering was completely messed up and my engine idle was very rough. I very strongly suspect he sabotaged my vehicle in retaliation. I'm going to go to a Lexus dealer to get proof of their sabotage and have the vehicle fixed. Alamo Toyota lies and manipulates customers, inventing false defects in order to fix them. Be careful if you call them on it, they'll likely sabotage your car. VERY disappointed. More

Customer Service 💯 Thank you Mr. Aaron Sanchez for the amazing customer service. I will definitely with no hesitation be recommending my family and friends to Alamo Toyo Thank you Mr. Aaron Sanchez for the amazing customer service. I will definitely with no hesitation be recommending my family and friends to Alamo Toyota. More

Fantastic service My mom and I drove in from a small town 2 hours away looking for my first car purchase. Oscar Salas and Ralph Badillio were both very patient with us My mom and I drove in from a small town 2 hours away looking for my first car purchase. Oscar Salas and Ralph Badillio were both very patient with us in making this important decision. This was a nice experience for me and my mom. Thank you guys ! Any one looking to buy a car or truck should give these two a call. God bless you. More

Worst customer service I have ever received I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on f I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on full blast and when it was on full blast, it was making a horrible squeaking noise. So, I drop my car off to have the repairs done, $850 later, my truck is finished and I’m leaving the dealership. I get in my truck and right away I check to see how the A/C is working. And still it’s only working on full blast. The squeak is gone. But still, only on full blast. I speak with my rep, he apologizes and tells me he will text me within a couple hours to let me know how much the part is going to be to fix it and that they’d waive the $200 service fee to fix this issue. 1 full day goes by, I don’t hear anything. I call Alamo Toyota and leave Scott a message saying that I’m trying to get this issue resolved. 2 days go by, leave ANOTHER voicemail for Scott. No response. Contact Alamo Toyota’s website they say someone will get in contact with me. Eventually 4 days have come and gone and I have had zero contact with anyone from Toyota. I get back online. Chat with a rep there and tell them I need to speak with someone within the hour. Finally I get in touch with my rep. He tells me the price of the part. I tell him okay and to please have Scott call me, I’d like to speak with him. You’ll never believe this. Scott never calls! I go into the dealership the next day to have the repairs done. I once again request to speak with Scott and some guy named Cliff comes and talks to me, I tell him I don’t want to talk to him, I want to talk to Scott. Finally, after almost 6 days of me trying to get in touch with Scott he comes charging into the waiting room where I am and stands over me and goes “Mr. X, what can I do for you today?” I tell him I’ve been trying to get in touch with him for multiple days now and I really don’t appreciate being ignored like that and I’d like to understand why he did that. His excuse was that in each voicemail I left, I never left a call back number. So there was absolutely no way for him to get in contact with me. Couldn’t check my records from all the previous times I had been there, couldn’t have check with the representative who had been texting me updates. Couldn’t read an email from Alamo Toyota customer service where I provided both my email and phone number. Couldn’t have check caller ID. Instead, he’s trying to implement intimidation tactics on me in front of everybody in the waiting room lobby. I tell him I’m not going to speak with him if he’s going to talk to me like that. I demanded to speak with the GM. He brought me there, the GM was totally unaware of the situation. I explained everything to him. He agreed with me, took my side and kindly covered the cost of the $80 part they were installing in my truck (after I had already spent over $850). All in all, this is by far the worst customer service I have ever experienced. Whether it’s a McDonald’s or at a Toyota dealership. Scott Knight is a disgrace to the business and Alamo Toyota should be ashamed to have him on staff. More

Outstanding service I went in to Alamo Toyota to purchase a vehicle. I found a vehicle and was there maybe an hour and left because I didn't like the price.A few hours la I went in to Alamo Toyota to purchase a vehicle. I found a vehicle and was there maybe an hour and left because I didn't like the price.A few hours later, the salesman from Alamo Toyota called and asked if I found a car yet. I responded with no still looking. So he went above and beyond to show me other vehicles they had on the premises. I was very appreciative of the extra effort he put in. So I went back and purchased the car I originally looked at. If it wasn't for my salesman, Zach Tyler, I wouldn't have even thought about going back. Because his determination , hard work, and professionalism made me feel great about my purchase. Zach Tyler was the BEST salesman I've ever dealt with at a dealership. I would definitely recommend anyone to purchase their vehicles from Alamo Toyota!!!! More

Awesome vehicle purchase experience Appreciate the smooth process for purchasing my new 4Runner. Zach Tyler was very professional and patient - no pushy sales tactics. Great salesmanship Appreciate the smooth process for purchasing my new 4Runner. Zach Tyler was very professional and patient - no pushy sales tactics. Great salesmanship all around. I would recommend anyone looking to purchase a Toyota to visit Alamo Toyota and ask for Zach. More

Great Experience I purchased a 2019 Toyota Tundra 1794 on 8 Apr 2019 and Roy Sipes was my salesman. Roy was outstanding and answered all my questions and made entire I purchased a 2019 Toyota Tundra 1794 on 8 Apr 2019 and Roy Sipes was my salesman. Roy was outstanding and answered all my questions and made entire process stress free. Ali was the sales manager in the deal. I would like to thank Roy, Ali, and the entire Alamo Toyota staff for their attention to detail and making me a satisfied customer. More

Very unprofessional Recently bought a vehicle from Toyota Alamo Toyota and experienced the worst customer service I've ever experienced in my life. We supplied everything Recently bought a vehicle from Toyota Alamo Toyota and experienced the worst customer service I've ever experienced in my life. We supplied everything necessary to fulfill this deal and they still found a way to foul it up. After that we received 22:30 text emails and phone calls that we needed to come in and fix their mistakes. I almost feel like I need to get a lawyer when I go in there to finish what they need More