Shottenkirk Toyota San Antonio

when i went for pick up noone there to explained and ask questions about my van's problem i did not get the answer or service team was not the there to speak to me and they are only matter for charging the questions about my van's problem i did not get the answer or service team was not the there to speak to me and they are only matter for charging the customers.... and i did not understand if i use my CARD they are charging 3 % up charging. but manage name Pete came out explaining to me and he was very helpful and hope he call me back for my car's problem. they need new cashier.... starting new ownership need a lots of change need to be happening soon. i love this brand of cars but this is what SA can offer me? i will change my personal car and company cars also..... More

Very poor finance service, poor experience on finance. finance guy did not know what he is doing. finance guy did not know what he is doing. More

The oil service I had was very good. I had an issue with my car that I was told was still under my warranty. Took the car back in a few days later for the service and then was told, "It I had an issue with my car that I was told was still under my warranty. Took the car back in a few days later for the service and then was told, "It may not be covered by the factory warranty." I was cautious about leaving my car a full day if it might not be covered. I left the car for a full day and was told they were still waiting to hear back if the issue was covered under the factory warranty. Picked up the car and a week later, I still have not heard back. My warranty runs out on Oct 31, 2024. I will call back tomorrow but my expectation was that I would be kept informed. Oil change = good; other services = I will take to my mechanic. More

I understand the service center was short staffed Saturday but customer service was poor. I sat in my car for 12 minutes when a truck drove in and an advisor walked past me and another car that had a Saturday but customer service was poor. I sat in my car for 12 minutes when a truck drove in and an advisor walked past me and another car that had also been waiting and went straight to the guy who had no wait time at all. More

Was told a few hours and my car was there for 8 hours and missed a whole day of work missed a whole day of work More

New staff, very DISORGANIZED & not well educated. Went in for an oil change & tire rotation; using a mailed discount coupon flyer. The new service advisor failed to get answers to my basic questions Went in for an oil change & tire rotation; using a mailed discount coupon flyer. The new service advisor failed to get answers to my basic questions about 1-oil additive, 2-LDA pop-up message; never got clear answers. The service advisor did pamper other male customers, from what I observed. It was recommended to get an alignment, BUT their equipment that creates a printout of how the tires were wearing was down. So WHY even bother asking a customer if the dealership's equipment is not working, to give an accurate reading? My vehicle was way under the mileage anyway [Service Advisor failed to see that]. Let's NOT forget IF you pay for your services with a credit card, you will be charged a % fee; NOT good business. New dealership name & new DISORGANIZATION. I got home & inspected my vehicle, the plastic shield ‘fenders’ over each tire well, had greasy black fingerprints all over; had to get some bug & tar remover to get that off my white vehicle= sloppy cleanliness/ care for customers’ vehicles. Before checking out, the advisor failed to correctly note what services were done; had to get a new receipt of service shop details. No wonder they are sending out deep discount service flyers to get customers back. The only thing nice was the cost of services with a coupon for the oil change & tire rotation service. I don't see myself coming back to this dealership any time soon. More

My salesman, Terrance Harmon, was amazing and on point! Ricardo, my finance guy was also amazing. Both made buying a new car fun, fast and easy! Amazing job gentleman. Ricardo, my finance guy was also amazing. Both made buying a new car fun, fast and easy! Amazing job gentleman. More

Service writer Rod Herrera has been great. However, the add-on service charge for using a credit card stinks! I wasn’t charged before you took over. Forget it! However, the add-on service charge for using a credit card stinks! I wasn’t charged before you took over. Forget it! More

I had an excellent experience at the dealership. The service advisor was extremely professional and nice. The service advisor was extremely professional and nice. More

Very thankful to Aaron and the team at Shottenkirk Toyota. They were all so kind and made the car buying experience really pleasant. Also I absolutely love my brand new car! Toyota. They were all so kind and made the car buying experience really pleasant. Also I absolutely love my brand new car! More