Shottenkirk Toyota San Antonio

The absolute worst rip-off in the history dealership scams. Had my car serviced there a month ago. Today the check engine light went on. Had an appointment but service was delayed because of a "backlog scams. Had my car serviced there a month ago. Today the check engine light went on. Had an appointment but service was delayed because of a "backlog from last night". We received a text about an hour later for "suggested work" of over $1000. Keep in mind I had the car serviced there a month ago! The service tech said "at the very least I needed a new gas cap"! They wanted $250 to replace the current cap. I googled new caps and the prices ranged from $17 to $36 dollars. Essentially it cost me a "diagnostic charge" of $150 to determine I needed a new gas cap! These people are scam artists and I will never buy a car or service a car from them again! More

I drove from Austin to look at a used car that was listed as one price. Sat down to negotiate and the price was increased almost 6k dollars? This absolute FRAUD! as one price. Sat down to negotiate and the price was increased almost 6k dollars? This absolute FRAUD! More

I was looking for a very slightly used Sienna, and saw a low millage Sienna on their website. Joel had the car ready for me when I got to the dealership, but needed to help another customer, so Alex worked low millage Sienna on their website. Joel had the car ready for me when I got to the dealership, but needed to help another customer, so Alex worked with us. Both were very helpful and the whole process was easy and quick. I test drove the vehicle and signed the paperwork in less than time than it took me to talk with a salesperson and test drive at another dealership (we were preapproved for our loan). We were very happy with the service! Joel and Alex even delivered the car to me after it was detailed and a small area of tint was repaired. Thank you for a very positive car buying experience! More

Oscar Ortiz helped me get just the car I wanted and the financing was quick and easy. financing was quick and easy. More

Worst communication here. I have been trying to get a hold of someone especially the GM but have failed. There are no emails or accurate phone numbers. I have been trying to get a hold of someone especially the GM but have failed. There are no emails or accurate phone numbers. More

Please be aware that this dealer will try to charge a Market Adjustment (additional cost to vehicle, above msrp), and potential dealer add on items that are not listed directly online(listed in the detai Market Adjustment (additional cost to vehicle, above msrp), and potential dealer add on items that are not listed directly online(listed in the details link). In this case, those additional costs totaled $7696. In my case we agreed on a number (thank you Steven Rodriguez and Ben Obermayr, I do believe you tried to get me the initial price we agreed on) , but as I was about to test drive the vehicle, Mr. Boulos(GSM) appeared. He was informed of the price I was given, and he immediately shot it down, stating that another person had been in a previous day and offered way more. I test drove the vehicle, but upon my return I was notified that the price we agreed on was no longer valid. I was offered another price, but at that point my trust was lost, and so was my business. Mr Boulos, I hope that other customer return, because I will not. More

Josh the service manager is excellent. He really values his clients and always communicates regarding the vehicle issues and best solutions. A+++ He really values his clients and always communicates regarding the vehicle issues and best solutions. A+++ More

Inquired on the ‘23 4 Runner 40th anniversary special edition, priced at 51,996 online. Max Abedi agreed on that price with TTL..final number out the door. I get there the next day, and all of a sudden i edition, priced at 51,996 online. Max Abedi agreed on that price with TTL..final number out the door. I get there the next day, and all of a sudden it’s magically priced at 55K+ now!?. To make things worse..the xxxx vehicle wasn’t even at the dealership because the manager supposedly took it home on a joy ride, how tf I’m I supposed to test drive it?!..😂 nice try clown!. I’d avoid this place AND this 🤡 at all costs! I love how they changed the price online after I walked out of their store. Great job fellas, no stars unfortunately isn’t an option. More

Mr. Harmon was very knowledgeable, polite, and understanding of our needs. Answered our questions and made the process of buying a pre-owned vehicle a pleasure. understanding of our needs. Answered our questions and made the process of buying a pre-owned vehicle a pleasure. More