Shottenkirk Toyota San Antonio

Service employees very professional & courteous. Employees take time to explain what was done to your vehicle. Great job!! Employees take time to explain what was done to your vehicle. Great job!! More

Will never go back to Shottenkirk Toyota. .. 2022 Tacoma - Rear drums were out of round from the day I picked up truck from dealership. Truck "pulsated" whenever applying brakes. Requested .. 2022 Tacoma - Rear drums were out of round from the day I picked up truck from dealership. Truck "pulsated" whenever applying brakes. Requested brakes be looked at EVERY TIME I took it in for service. Always the same answer, "Tech could not duplicate issue, brakes are fine". Finally after TWO YEARS of request, I had tech ride with me so I could demonstrate and the tech agreed the drums were out of round so they FINALLY replace the drums on the rear. However, the NEW drum were out of round also and the dealership refused correct the issue. I had to take the truck to another mechanic to have the drums turned. It has been two weeks and the brakes working GREAT... no thanks to Shottenkirk. More

Great service from JJ Saenz, Service Advisor. Service done efficiently and effectively. Regular updates provided. Service done efficiently and effectively. Regular updates provided. More

Worst dealership ever. Did not get my car and they are holding on to my down payment. It was excuse after excuse from everybody there. Now they tell me the bank has my m Did not get my car and they are holding on to my down payment. It was excuse after excuse from everybody there. Now they tell me the bank has my money... More

Got my hybrid Rav4 AWD some TLC. Great communication with Mr. Fonseca Service Advisor. Luv it! Great communication with Mr. Fonseca Service Advisor. Luv it! More

I cannot say enough about Rod my service advisor! He’s always professional kind and honest explaining everything through the whole process! Always keeps me coming back. He’s always professional kind and honest explaining everything through the whole process! Always keeps me coming back. More

Customer service representative (James Greene) was extremely professional, courteous, and kept me well-informed of the condition and status of the service. extremely professional, courteous, and kept me well-informed of the condition and status of the service. More

Courteous, punctual and assisted with rental car. Work was completed within the timeline estimated. No issues following service. Work was completed within the timeline estimated. No issues following service. More

Advisor never greeted me. Had to seek out help to get checked in. Then nobody came and told me when my car was ready. Had to seek out a random advisor to finish up. Poor custo Had to seek out help to get checked in. Then nobody came and told me when my car was ready. Had to seek out a random advisor to finish up. Poor customer service overall. More

New name but still provided fast and professional service. I did have an appointment but came early and was no issue. Wish I had know about 3% charge when using credit card so I could have brought a service. I did have an appointment but came early and was no issue. Wish I had know about 3% charge when using credit card so I could have brought a checkbook! More