Shottenkirk Toyota San Antonio

The centralized appointment agent vs. talking an actual service rep. was not optimal. When I showed up for the appoint, I did not have a service rep name when asked. Would have been nic talking an actual service rep. was not optimal. When I showed up for the appoint, I did not have a service rep name when asked. Would have been nice if the appointment agent would have told me about the credit/card 3% mark-up policy in advance so I could have brought my check book. I was extremely annoyed to learn about this policy after I was already there. This policy in itself is annoying, and I am now thinking about going to another Toyota dealer that is approx. the same distance away. The service rep. was great. More

Marco my service advisor did a good job explaining the service needed and was available for questions. Service was done in fairly timely manner service needed and was available for questions. Service was done in fairly timely manner More

JJ and the associated service on my vehicles is always fine, excellent. That said, the new dealership policy of pay by check for quality service repair or incur fee charges on the use of a credit card is fine, excellent. That said, the new dealership policy of pay by check for quality service repair or incur fee charges on the use of a credit card is awful, demeaning, and down right unexpected from a quality Toyota Dealership. This policy, quite frankly leaves a bitter pill in your mouth. One feels like you are jerking the customer around. It's the last thing one does before leaving the dealership. Is this how your really want to treat and attract your customers? What you want them to focus on, to remember? Your going to loose new and old loyal customers for this scrooge approach to interacting with your customers. Regards More

From the phone call to set up the appointment to picking up the car, it all went smoothly. thank you. up the car, it all went smoothly. thank you. More

JJ in service is the only person I will and would deal with, and maybe bj in the event that JJ is not available. These two representative of service in my opinion care about the customer bottom line thank with, and maybe bj in the event that JJ is not available. These two representative of service in my opinion care about the customer bottom line thank you for keeping these two as part of the merge from Alamo Toyota. More

Fastest I have ever got my truck out for an oil change. Service manage kept me informed. Service manage kept me informed. More

Went in for scheduled maintenance Charles found a recall that needed to be completed. All was done in a quick time frame. that needed to be completed. All was done in a quick time frame. More

Quick meet in shop. Asked to keep me posted, but after 2 hours I had to ask about the status. Done 45 minutes later Asked to keep me posted, but after 2 hours I had to ask about the status. Done 45 minutes later More

This review is for the courtesy preparation and delivery of a lease vehicle. Richard Granados handled the preparation and delivery of the vehicle to me perfectly. It was ready when promised, washed, fueled of a lease vehicle. Richard Granados handled the preparation and delivery of the vehicle to me perfectly. It was ready when promised, washed, fueled up, and ready to go. He answered a couple questions I had on some accessories, and I was on my way. More

The dealer, while busy, was fast and courteous when calling to let me know my vehicle service was completed. calling to let me know my vehicle service was completed. More