Shottenkirk Toyota San Antonio

I was at the dealership yesterday after spending time at the hospital with my pet, and I received a call inviting me to come in and finalize the deal for the car I'd been working on. I took the time to go i the hospital with my pet, and I received a call inviting me to come in and finalize the deal for the car I'd been working on. I took the time to go in and sign the paperwork, given the circumstances I was in. However, out of nowhere, Cody, the general manager, called to inform me that the car I had signed for was no longer available. This is completely unacceptable. I had been negotiating for days to secure that specific car, and I expect the dealership to honor our agreement. Not only am I writing this review, but I will also be escalating this matter to Ethos HR because this behavior is beyond unprofessional. I signed for that specific car and invested significant time in this process, only to be told that they don’t want to sell it to me. I was never informed that the car was sold; it’s clear they are merely choosing not to follow through on the sale. The general manager should not be engaged in deceptive practices by claiming the car is sold when it is not, simply because they don’t want to complete the sale with me. I demand accountability and a resolution to this situation. More

Process of buying the car was quick only because I knew what I wanted. They fought me hard though saying they couldn’t take off dent protection, paint protection, and extended warranty. It wasn’t until I what I wanted. They fought me hard though saying they couldn’t take off dent protection, paint protection, and extended warranty. It wasn’t until I was going to go somewhere else they told me they could take those things off. Facilities were nice and lot is nice and clean but starting finance manager was not very people friendly and kind of rude. So when I bought car they set me up with a different finance manager. The main manager I believe who approached me before leaving was friendly. We closed the deal outside. More

Our Shottenkirk service advisor referred us to Tarrence. He was extremely friendly, fun, informative and definitely did not pressure us. He listened carefully to what was important to us and found the best He was extremely friendly, fun, informative and definitely did not pressure us. He listened carefully to what was important to us and found the best options available. Buying a car is typically stressful because it is a large purchase with so many options, but Tarrence made it fun and comfortable. He shared our interests during the search for the right vehicle. He realized that the dealership did not have exactly what we wanted, but he found an option elsewhere that exceeded our expectations. He was training a new sales manager while working with us, and I hope that he acquires some of the same calm and cool attributes! More

They were willing and able to help us with all of our requests, which we sometimes not easy requests, which we sometimes not easy More

This dealer is advertising prices and hiding a $3,000+ added cost for their "VIP" package. Very deceptive. They have a fake price to get more leads essentially. Bait and switch added cost for their "VIP" package. Very deceptive. They have a fake price to get more leads essentially. Bait and switch More

Shady tactics and ridiculous add ons. I wouldn't recommend this place to anyone looking to purchase a vehicle. I wouldn't recommend this place to anyone looking to purchase a vehicle. More

Sales communication strategy left me with the feeling the bait and switch stereotype is alive and well. No follow up from sales person and even up to this day, which is now going on week 3 Manager promi bait and switch stereotype is alive and well. No follow up from sales person and even up to this day, which is now going on week 3 Manager promised updates on vehicle we were waiting on and still nothing from him either. The experience we had and multiple opportunities doesn’t deserve my time to jot down. But, we will not be return customers because the steps to make us a first time customer were never secured. More

Very efficient and courteous staff. Every thing from making an appointment to completing the job was done professionally and flew smoothly. Every thing from making an appointment to completing the job was done professionally and flew smoothly. More

JJ Saenz and his crew are professional and courteous and do a really outstanding job. do a really outstanding job. More

I'm very happy with the ease of making an appointment through Rod Herrera, his attention to detail in giving me an estimate from the inspection of the work that needed to be done, including pictures of p through Rod Herrera, his attention to detail in giving me an estimate from the inspection of the work that needed to be done, including pictures of problems and the team being able to find what was making the noise in my Camry. The car was washed during the service work which I appreciate. Thanks to the service team my car operates much better now. More