Shottenkirk Toyota San Antonio

Sales communication strategy left me with the feeling the bait and switch stereotype is alive and well. No follow up from sales person and even up to this day, which is now going on week 3 Manager promi bait and switch stereotype is alive and well. No follow up from sales person and even up to this day, which is now going on week 3 Manager promised updates on vehicle we were waiting on and still nothing from him either. The experience we had and multiple opportunities doesn’t deserve my time to jot down. But, we will not be return customers because the steps to make us a first time customer were never secured. More

Very efficient and courteous staff. Every thing from making an appointment to completing the job was done professionally and flew smoothly. Every thing from making an appointment to completing the job was done professionally and flew smoothly. More

JJ Saenz and his crew are professional and courteous and do a really outstanding job. do a really outstanding job. More

I'm very happy with the ease of making an appointment through Rod Herrera, his attention to detail in giving me an estimate from the inspection of the work that needed to be done, including pictures of p through Rod Herrera, his attention to detail in giving me an estimate from the inspection of the work that needed to be done, including pictures of problems and the team being able to find what was making the noise in my Camry. The car was washed during the service work which I appreciate. Thanks to the service team my car operates much better now. More

I initially brought my car in for the 10,000-mile oil change and inquired about a second key fob and two service recalls. I was advised to make an appointment, which I scheduled for the following Monday change and inquired about a second key fob and two service recalls. I was advised to make an appointment, which I scheduled for the following Monday at 10 am. I arrived at 9:45, and they assured me they would complete the services and call me when it was done. About three hours later, I received a call saying they could only complete the engine update, as the key fob wasn’t available and the necessary parts for the recalls weren’t on hand. I don’t understand why the service department didn’t ensure they had the parts before scheduling the appointment. The service representative promised to call me within a week to set up a new appointment, but over a week has passed with no follow-up call or rescheduled appointment. I am deeply disappointed with the new ownership at Alamo Toyota and will no longer bring my car here for service or consider purchasing future vehicles. More

Despite the system being down, I was helped in a timely and courteous manner for my 10k mile service and courteous manner for my 10k mile service More

Very good service a little time I took for regular lar service maintance but very goo service maintance but very goo More

The service provided by the parts department, the service representative, Shelby Greene, and the cashier was outstanding. I was treated with respect and utmost courtesy. I greatly appreciated these great sta representative, Shelby Greene, and the cashier was outstanding. I was treated with respect and utmost courtesy. I greatly appreciated these great staff members. More

Would have purchased the truck we went in for, but they had a “VIP” charge of $3700 they tacked on top of the list price they wouldn’t budge on. The manager said it’s on the website. So we left on principl had a “VIP” charge of $3700 they tacked on top of the list price they wouldn’t budge on. The manager said it’s on the website. So we left on principle, hidden fees for something we would not use due to moving soon. We ended up finding another truck with a better experience. More

Rod Herrera explained very clearly what each repair entailed. We trust his guidance and his tremendous Toyota make knowledge. Thanks entailed. We trust his guidance and his tremendous Toyota make knowledge. Thanks More