Shottenkirk Toyota Granbury - Service Center

I went into Shottenkirk Toyota several months ago (October 2021) immediately after going through a carwash for leakage from my rear top taillight. The headliner and two rear head rests were soaked wi (October 2021) immediately after going through a carwash for leakage from my rear top taillight. The headliner and two rear head rests were soaked with water and detergent. I was informed by the service manager that the issue was not due to defect nor covered by my warranty. The repair would involve removing both front seats, the T-posts and uprights, airbags and headliner. The repair cost was in the thousands of dollars. I asked if there was any way of repairing the taillight without removing the head liner. The service manager said it was not possible. Furthermore, in many instances the headliner could not be reinstalled and would require replacing. Now in December I receive a recall notice in the mail. I took the truck up to the same service department. The repaired the taillight by pulling down enough on the headliner to repair/replace the fixture and there was no evidence of water damage. They exclaimed this without looking at the inner surface of the headliner, without looking at the stained headrests or even rotating the seat backs up. Exactly what I told was not possible only two months earlier when I had to pay for the repairs. Zero integrity!! More

The service writers were very attentive and knowledgeable. We received excellent service! We were very happy with our experience. knowledgeable. We received excellent service! We were very happy with our experience. More

Have had continued outstanding service and maintenance from Shottenkirk. The personnel are always friendly and accommodate my vehicle maintenance needs. Garland is very professional, courteous and helpful from Shottenkirk. The personnel are always friendly and accommodate my vehicle maintenance needs. Garland is very professional, courteous and helpful when we come in for our vehicle service. More

I was pleased with the service for my car but you use to wash the cars after you service them. Mine had greased fingerprints on it! wash the cars after you service them. Mine had greased fingerprints on it! More

Excellent service, courteous and timely. Garland did a great job of keeping me informed. did run out of coffee though...... great job of keeping me informed. did run out of coffee though...... More

The air-bag recall was handled fine. I was quoted $399 to replace upper and lower ball joints with OEM parts which I provided when I made the appointment. After I dropped the vehicle off, I got a call the th replace upper and lower ball joints with OEM parts which I provided when I made the appointment. After I dropped the vehicle off, I got a call the that the ball joints would cost $988 labor only. I declined because I can get them replaced by good mechanics for $400. Your sales department did the same when I was shopping for a used Camry. Advertised price of $23,950 is increased to $33,000 on deal write-up. I bought the same year & spec vehicle in Ft. Worth for the advertised price of $23,500. Your sales methods are deceitful, dishonest, and disgusting. I will never purchase a vehicle from you. Your service department apparently works under the same protocols as the sales. More

Took a long, long time for a simple oil change and inspection. Everything was done with professionalism, just took almost an hour. Washing is a great service. inspection. Everything was done with professionalism, just took almost an hour. Washing is a great service. More

Always have personal courteous attention; never turned away even if I don’t have appointment. away even if I don’t have appointment. More

Good service advisors and tech. Got my truck in and out very quickly and washed it. very quickly and washed it. More