Shottenkirk Toyota Granbury - Service Center

It's nice dealer, I feel thankful with the service, and the wait time is not to longer the wait time is not to longer More

When you schedule an appointment and it takes 1+ hours for oil change and tire rotation is way too long. People are friendly and waiting room is comfortable but I hate waiting that long. for oil change and tire rotation is way too long. People are friendly and waiting room is comfortable but I hate waiting that long. More

I had a problem associated with my last service visit. Once I articulated my concern to management, they were extremely concerned and literally "jumped into action" to insure my issue was addressed rapi Once I articulated my concern to management, they were extremely concerned and literally "jumped into action" to insure my issue was addressed rapidly and professionally. They resolved my issue with exceptional speed. I was contacted by Service Manager, Matthew Marquart, once he learned of my issue and he made sure that my problem was resolved, and corrected. I also would like to compliment "Paul" in the Service Department, who worked on my vehicle and who impressed me as someone who is at the "top of his game." Bottom line, that's why I purchase and service my vehicles at Shottenkirk. More

I went in with what I thought was a problem. No problem and no charge. Friendly customer service and no charge. Friendly customer service More

Very nice and efficient that’s all I have to say It’s stupid to require set amount stupid to require set amount More

Garland is very friendly and professional, took charge and service was done in a timely manner. Cari as always was upbeat and helpful. and service was done in a timely manner. Cari as always was upbeat and helpful. More

Very professional and knowledgeable in handling of maintenance including recommending additional necessary work I had not considered. Garland was my Service Advisor and did a very good job--everyone maintenance including recommending additional necessary work I had not considered. Garland was my Service Advisor and did a very good job--everyone I dealt with was very good at their job. More

Friendly service advisor, easy scheduling, fairly quick oil change and tire rotation, and took care of a recall item while I was there. All in all, good service. oil change and tire rotation, and took care of a recall item while I was there. All in all, good service. More

Always been professional throughout all operations. Workmanship has not been compromised with all the issues of finding good people Workmanship has not been compromised with all the issues of finding good people More

Cost for oil change $85? Crazy. Also bought tires from dealer. When I told them discount tires gave free tire rotation, Chandler told me they did too. I was charged for the life of my tires for the rota dealer. When I told them discount tires gave free tire rotation, Chandler told me they did too. I was charged for the life of my tires for the rotation. When I asked for a refund if all that I spent I was told no. You have the record of my tire purchase and rotations. Why not? Very unhappy about this. It’s not honest to charge me when you knew I bought the tires from you. More