Shottenkirk Toyota Granbury - Service Center

Alex was fantastic! He took care of all my service needs. I highly recommend him. He took care of all my service needs. I highly recommend him. More

For starters, the service department was fantastic and got the car in and out quickly with minimal lost time. So very happy with that. My wife and our boy got there, checked in, and were out pretty fast got the car in and out quickly with minimal lost time. So very happy with that. My wife and our boy got there, checked in, and were out pretty fast after they got there. We will bring our vehicle back to see yall again as long as the quality of service does not decline. More

Alex was very respectful, polite and quick! Definitely recommend him for your service needs! Highly recommend! Definitely recommend him for your service needs! Highly recommend! More

To Whom it may concern, I experienced multiple issues associated with getting my truck repaired. The first issue was in relation to my interaction with Eli. Specifically, I called to get an update on my associated with getting my truck repaired. The first issue was in relation to my interaction with Eli. Specifically, I called to get an update on my vehicle and what potential repairs were needed; however, he placed me on hold for over an hour and never got back on the phone with me (screenshot of phone log available, if needed), resulting in me driving up to the dealership, while still on hold, to question why I was left waiting for such an extended period of time with no response. The only answer given to me was that he was working by himself that day and "really busy," with no immediate apology for his actions or lack of regard for my own time. Furthermore, once I was finally sent the recommended repairs via text message following three days of being in the shop, I called an additional time to ask clarification questions regarding what repairs were being recommended by the mechanic. After being told by the person that answered the phone that they would need to speak with the mechanic and call me back, I once again spoke with that same person later that day and was informed that they already repaired my vehicle prior to me giving consent for the repair, meaning that I was required to pay the amount provided to me (i.e., approximately $250). Overall, my experience with the service team failed to remotely meet my expectations and left me feeling highly frustrated. I have purchased multiple vehicles through this dealership and this experience has resulted in it being highly unlikely I will continue to do so in the future. More

To Whom it may concern, I experience multiple issues associate with getting my truck repaired. The first issue was in relation to my interaction with Eli. Specifically, I called to get an update on my associate with getting my truck repaired. The first issue was in relation to my interaction with Eli. Specifically, I called to get an update on my vehicle and what potential repairs were needed; however, he placed me on hold for over an hour and never got back on the phone with me (screenshot of phone log available, if needed), resulting in me driving up to the dealership, while still on hold, to question why I was left waiting for such an extended period of time with no response. The only answer given to me was that he was working by himself that day and "really busy," with no immediate apology for his actions or lack of regard for my own time. Furthermore, once I was finally sent the recommended repairs via text message following three days of being in the shop, I called an additional time to ask clarification questions regarding what repairs were being recommended by the mechanic. After being told by the person that answered the phone that they would need to speak with the mechanic and call me back, I once again spoke with that same person later that day and was informed that they already repaired my vehicle prior to me giving consent for the repair, meaning that I was required to pay the amount provided to me (i.e., approximately $250). Overall, my experience with the service team failed to remotely meet my expectations and left me feeling highly frustrated. I have purchased multiple vehicles through this dealership and this experience has resulted in it being highly unlikely I will continue to do so in the future. More

Mariah is OK. She is doing her job,not happy with Shattenkirk,s at all She is doing her job,not happy with Shattenkirk,s at all More

Cery nice service department and service writers. Had my vehicle done on time and great communication! Had my vehicle done on time and great communication! More

Eli was very attentive and respectful. He was ready to help and always had an answer to our questions. Very hard working! We really appreciated the service! He was ready to help and always had an answer to our questions. Very hard working! We really appreciated the service! More

Thankyou for the oil change coupon. It really helped my budget. Also thankyou for the vehicle inspection. I will bring my van back for the other work that needs to be done. It really helped my budget. Also thankyou for the vehicle inspection. I will bring my van back for the other work that needs to be done. More

Alex is very kind and solves everything I need very quickly so I am glad Toyota always is the best option! quickly so I am glad Toyota always is the best option! More