Shottenkirk Toyota Granbury - Service Center

I can't get anyone to call me back. There were multiple problems with the truck i bought. Still haven't got the warranty info I asked for 2 weeks ago There were multiple problems with the truck i bought. Still haven't got the warranty info I asked for 2 weeks ago More

Poor customer service. Unfriendly - absolutely no one made any attempt to greet or even keep me informed as to progress on my car or approach me when looking in the showro Unfriendly - absolutely no one made any attempt to greet or even keep me informed as to progress on my car or approach me when looking in the showroom More

Always receive professional service. Never have I had a bad experience. Alex took exceptional care in explaining my vehicle needs to me. Amazing young man. Thanks for the great service. Never have I had a bad experience. Alex took exceptional care in explaining my vehicle needs to me. Amazing young man. Thanks for the great service. More

Service department personnel handled my service very well. However, I had a question about the nitrogen in my tires (pressure fluctuates between 28 and 35 lbs pressure on a drive where it starts out @3 well. However, I had a question about the nitrogen in my tires (pressure fluctuates between 28 and 35 lbs pressure on a drive where it starts out @32degrees F and after reaching highway speeds for awhile it goes up to 34 or 35 degrees. It looks like I don't get the stability nitrogen is supposed to provide. Upon asking about this in the sales department, the individual I spoke with disappeared to get an answer for me and never returned. I found out in the service department that their nitrogen machine has been down for two months so they couldn't help me. More

They took great care in my service of recall. From making appt. to completing service! From making appt. to completing service! More

We’re really nice and helpful. I just felt the price was high for the service that was done. I just felt the price was high for the service that was done. More

Both times that I reccrived a recall I brought it in and was told by your dealership it really does not need to be done My front right tire is severely worn. I was told you looked at it but did not need was told by your dealership it really does not need to be done My front right tire is severely worn. I was told you looked at it but did not need front in alignment you also told me you did not have a way to check balance I have a round 15000 miles and the tire needs to be replace. More

Recently had service. It was easy to get an appointment to get right in and was completed quickly. It was easy to get an appointment to get right in and was completed quickly. More

I waited an hour and a half for an oil change and tire rotation. Was told would cost $19.99 to rotate tires. Was not told there would be a labor charge. Ended up costing a little over $100. This is not sa rotation. Was told would cost $19.99 to rotate tires. Was not told there would be a labor charge. Ended up costing a little over $100. This is not satisfactory. I will not going somewhere else from now on. Way to expensive. I am on a fixed income and that is a huge chunk of money. I can go elsewhere for alot less. You should tell people that labor us not included when you quote a price. Very misleading. More

Met at car to go over work to be done, she was knowledgeable and efficient. knowledgeable and efficient. More