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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,668 Reviews

1,668 Reviews of Shottenkirk Toyota Granbury - Service Center

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May 05, 2022

Waiting time took hour and half, The service technicians left stuff from glove department all over dash!!! Very unprofessional! More

by NJQUIROZ81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember
May 18, 2022 -

Shottenkirk Toyota Granbury responded

NJQUIROZ81, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Toyota Granbury so we can discuss some solutions.

May 04, 2022

Nice people doing more than they are expected to do, with excellence and a smile. More

by KATHERINE.HALL0825
Recommend Dealer
Yes
Employees Worked With
Alex
May 19, 2022 -

Shottenkirk Toyota Granbury responded

KATHERINE.HALL0825, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

May 04, 2022

Great service as usual. Had an appointment and they were prompt and efficient. Will use them again. More

by JUANITAKENHALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Shottenkirk Toyota Granbury responded

JUANITAKENHALL, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 04, 2022

I always like a mileage sticker reminder for my next oil change to be put in my windshield and for some reason they seem to forget. I know this is a small thing but wish they would remember to put that on. More

by TRWHDRIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kori Daugherty
May 19, 2022 -

Shottenkirk Toyota Granbury responded

TRWHDRIDER, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

May 03, 2022

Labor rates are very high. $161.00/hrs. Car was there for 1.68 hrs. Labor cost was $271.00. More

by JARRY ROESSLER
Price
Recommend Dealer
No
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Shottenkirk Toyota Granbury responded

JARRY ROESSLER, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

May 02, 2022

This dealership does good wwork with value for the customer. I will continue to have any work done with them. More

by TECHBERTGR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Shottenkirk Toyota Granbury responded

TECHBERTGR, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 29, 2022

Very helpful, quick to help. Very nice and were there to answer any questions I might have. More

by LIZZETTE040708
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Shottenkirk Toyota Granbury responded

LIZZETTE040708, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 29, 2022

Exceptional! Professional! Serviced department is the best! Management should be appreciated. Great job. 70k maintenance. No hassles for extra work that needed More

by TIMOTHY_SEARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young lady who greeted me when I pulled in the service department. 5 stars.
May 19, 2022 -

Shottenkirk Toyota Granbury responded

TIMOTHY_SEARS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 28, 2022

Great service, quickly done with very little wait time. Very comfortable waiting area to sit in, however the sun coming thru the windows made about half of the area not desirable to sit in. More

by LLJOE720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kat Estes
May 19, 2022 -

Shottenkirk Toyota Granbury responded

LLJOE720, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 28, 2022

Great service, quickly done with very little wait time. Also very comfortable waiting area to sit in. More

by MORGLOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Shottenkirk Toyota Granbury responded

MORGLOCK, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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