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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,668 Reviews

1,668 Reviews of Shottenkirk Toyota Granbury - Service Center

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May 13, 2022

most excellence work done, top job, well informed, done in a timely manner great job More

by JPEARSON30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2022 -

Shottenkirk Toyota Granbury responded

JPEARSON30, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

May 13, 2022

Excellent service and detailed feedback about the status of my car. Great problem solving and done in an hour. More

by DEBMILLER52501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2022 -

Shottenkirk Toyota Granbury responded

DEBMILLER52501, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - !

May 11, 2022

excellent services, well informed staff, kept me informed of the services being formed on my car More

by JPEARSON30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2022 -

Shottenkirk Toyota Granbury responded

Hello JPEARSON30, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Toyota Granbury. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

May 11, 2022

SINCE WE MOVED TO THE GRANBURY AREA, WE HAVE ALWAYS RECEIVED EXCELLENT SERVICE FROM SHOTTENKIRK TOYOTA. THE WAITING ROOM IS VERY COMFORTABLE .. THEY COULD USE A COFFEE BAR FOR THE WAITING CUSTOMERS. More

by WAWEIGHT
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2022 -

Shottenkirk Toyota Granbury responded

Hello WAWEIGHT, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Toyota Granbury. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

May 10, 2022

Excellent service and really could about updating me as time went by. The service is excellent and very oriented to the customers More

by 9731517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Burr Bisch
Report | Print
May 18, 2022 -

Shottenkirk Toyota Granbury responded

Hello 9731517, we are always grateful for a wonderful review and appreciate you for taking the time to share your feedback with Shottenkirk Toyota Granbury. Our priority is customer service and we are ecstatic that we met that mark! Let us know if there is anything else we can do for you!

May 09, 2022

Garland was very kind and knowledgeable. They listened to my concerns and took notes. Highly recommend! More

by ALEXIA.TUCKER10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

ALEXIA.TUCKER10, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

May 08, 2022

The price for an oil change was ridiculous ($128), and it doesn’t show the price when scheduling online. I will never go back here for any kind of vehicle service More

by KJACKS123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cari Simpson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf, David Scott, John Beckler, Jackson Brannan
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

KJACKS123, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-597-5000 so we can discuss some

May 06, 2022

Had thinks done quickly and efficiently. Done on time. Friendly and courteous. Called when the job was completed More

by IMAGEM76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None of the above employees
Report | Print
May 18, 2022 -

Shottenkirk Toyota Granbury responded

IMAGEM76, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

May 06, 2022

Had a free oil change from a Jan 2022 experience. In Jan your mechanic did not replace the oil drain plug or put new or recycled oil in the crankcase which we did not make a fuss over because they w More

by JROGER500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garland Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Poimbeauf, David Scott, John Beckler, Jackson Brannan
Report | Print
May 19, 2022 -

Shottenkirk Toyota Granbury responded

JROGER500, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Toyota Granbury so we can discuss some solutions.

May 05, 2022

They made promise that I don't they'll keep, like a second key andfobe. More

by eakrob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skylar, Tate Pumphrey
Report | Print
May 18, 2022 -

Shottenkirk Toyota Granbury responded

eakrob, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at Shottenkirk Toyota Granbury so we can discuss some solutions.

May 18, 2022 -

eakrob responded

They have my number and email. But just so they have it, eakrob@gmail.com.

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