Shottenkirk Toyota Granbury - Service Center

Poor customer service in the service department… messed my car up worse than when I brought it in. It’s brand new My dash is hanging off.. ac vent popped out… they cracked my speedometer lense and got gr my car up worse than when I brought it in. It’s brand new My dash is hanging off.. ac vent popped out… they cracked my speedometer lense and got grease on the seats … absolutely HORRIBLE!!!… was called to pick it up because they said it was ready and they looked it over… this is how it was found… no… no one looked it over!!! More

Always very polite and courteous. Helpful and answer my questions. Wait time is reasonable. Need to smile more. Helpful and answer my questions. Wait time is reasonable. Need to smile more. More

Simple tasks take hours went well in for east tire patch, key fob battery replacement and car battery change was there for 5 hours they also never changed key fob battery but said they did key fob battery replacement and car battery change was there for 5 hours they also never changed key fob battery but said they did More

Saturday was busier than it is in an early morning weekdays. The wait time was longer but still acceptable. weekdays. The wait time was longer but still acceptable. More

Purchased vehicle and drove off lot at 8:30p. During hr drive home could not use lowbeam headlights at all because they were so dim. When called no response to complaint, I even emailed the finan During hr drive home could not use lowbeam headlights at all because they were so dim. When called no response to complaint, I even emailed the finance manager (his was the email I had as I sent all docs to him) when I finally got them to look at it they “adjusted” the light height and said it was good. Still have no low beams I’ve replaced the bulbs and cleaned the covers. The problem is the projector lens inside the assembly.. And a new set of headlights is over 500.. on top of this they did not send the check to my previous financier until 3 weeks after purchase. I wouldn’t recommend this place anyone. More

I bought a car from them and the check engine light keeps coming on. I’ve only had the car for about a month now. Not impressed with them now. And, it’s hard to talk to the service department. coming on. I’ve only had the car for about a month now. Not impressed with them now. And, it’s hard to talk to the service department. More

I have only been here twice but they have been great so far as waiting on service at the dealership goes. One thing I would like to see is that they periodically wipe down and sanitize the waiting room cha far as waiting on service at the dealership goes. One thing I would like to see is that they periodically wipe down and sanitize the waiting room chairs. Mine smelled like old man hair grease. Next time I will bring my own wipes just in case they still haven't cleaned the chairs. More

Did the job in a friendly, efficient, and competent manner. What more can you ask for? manner. What more can you ask for? More

The employees were wonderful. Very considerate and very professional. I appreciated how thoroughly they checked out my car and how well they treated me. Very considerate and very professional. I appreciated how thoroughly they checked out my car and how well they treated me. More

Prompt. Thorough. Friendly. Kept me informed as issues were identified by the service technician. Provided me with estimated cost. Washed my car which I app Thorough. Friendly. Kept me informed as issues were identified by the service technician. Provided me with estimated cost. Washed my car which I appreciated. More