Shottenkirk Toyota Granbury - Service Center

Lady at service was really nice and the young man took care of us, tanks care of us, tanks More

When I have my pickup serviced there has never been a problem with any of the employees. They have taken care of everything that was needed. problem with any of the employees. They have taken care of everything that was needed. More

They greet you quickly but even when you have an appointment it took 90 minutes to get an oil change. appointment it took 90 minutes to get an oil change. More

I purchased my 2018 Tundra in May took it in for its first service on September 13th, I put less than 5000 miles on it. After the oil change and tire rotation I was informed that it needed front brakes first service on September 13th, I put less than 5000 miles on it. After the oil change and tire rotation I was informed that it needed front brakes and a battery. I asked why none of that was inspected before it was sold. Was not able to provide me with an answer. The truck is burning oil, after spending almost a Thousand dollars on repairs I was told that the burning oil was normal. I might understand if it had 200,000 miles but it doesn’t it has 62.000. The truck has a factory trailer brake control. After pulling a camper back from a trip, guess what didn’t work. Doing some research I found a Toyota form that talked about TSB # 0036 trailer discount issues. Here we go back to the dealer what should have been a safety issue that Toyota knew about and had a fix for cost me another $100. My service advisor Eli Rodriguez’s was sympathetic and said he understood but there was nothing he could do. This is the first Toyota I’ve owned people talk about the reliability which might be true, but this dealership has me thinking otherwise. More

I had my car washed after the planned maintenance and it came out looking much worse than it did when it went in. First off, for third time I've had it washed there it was not dried. Then the water drops came out looking much worse than it did when it went in. First off, for third time I've had it washed there it was not dried. Then the water drops over all the car dried very white, I actually had to wash the window on the way home because the filth was distracting. It looks horrible today. More

Even though the staff is different than the last time I was there, the service was good. was there, the service was good. More

Brought my car in for a oil change and a tire rotation and balance Alex in service took good care of me like always! and balance Alex in service took good care of me like always! More

Happy with my service visit! Alex took care of a radio update on my vehicle. See him for your service needs at Shottenkirk Toyota Granbury Alex took care of a radio update on my vehicle. See him for your service needs at Shottenkirk Toyota Granbury More

Went in to get my car serviced. Was greeted by Eli. Great customer service and transparent communication. Was greeted by Eli. Great customer service and transparent communication. More

Came in for deluxe wash on my 2024 Tundra. Looked great! Alex and the service department were great Looked great! Alex and the service department were great More