Shottenkirk Toyota Granbury - Service Center

Very friendly place. Seemed to be genuinely concerned for customers. Was my first time to vist the service department at this facility. Seemed to be genuinely concerned for customers. Was my first time to vist the service department at this facility. More

Wonderful, attentive service from the moment I pulled up! Garland greeted me, pulled my service records, discussed service options, and got my vehicle attended to right away. She also advised me on other ser Garland greeted me, pulled my service records, discussed service options, and got my vehicle attended to right away. She also advised me on other service recommendations, then expedited my service. Greatly satisfied with the experience! More

Great service, poor execution. I took my truck to another dealer to repair the leak. I took my truck to another dealer to repair the leak. More

The finance folks tried to scam and add warranty worth $7000 in the loan amount without ever letting me know. It wasn’t until I did the math and found out the difference. They simply tried the do fraud. I $7000 in the loan amount without ever letting me know. It wasn’t until I did the math and found out the difference. They simply tried the do fraud. I would never do business with this dealership again and warn people against them. Very bad experience More

The Service Department Staff were friendly, welcoming and efficient. We've been bringing our son's truck there since 2016 and the staff have always been consistent. efficient. We've been bringing our son's truck there since 2016 and the staff have always been consistent. More

Great salesmen named wade Elliott he was great help in finding me the vehicle I wanted finding me the vehicle I wanted More

Facts and transparency are not present when dealing with the staff. There are numerous excuses present. the staff. There are numerous excuses present. More

What can I say? Regardless of what I went thru. They need to work harder on their customer service. It felt Pressured, dishonest, rush, at first I couldn't get anyon Regardless of what I went thru. They need to work harder on their customer service. It felt Pressured, dishonest, rush, at first I couldn't get anyone to help, then this is what I have to deal with after I did get someone to help me. Sad is that not very any car dealers around granbury. Should have gone in to Dallas-Fort worth area. More

Well they left my window down when finished and it was raining so I wasn’t happy about that but other than that I was pleased raining so I wasn’t happy about that but other than that I was pleased More

Garland was very professional and did a great job with the service and keeping me informed. the service and keeping me informed. More