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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,668 Reviews

1,668 Reviews of Shottenkirk Toyota Granbury - Service Center

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January 15, 2023

Service was great but I lost my prescription sunglasses from its case during the visit. No response to a voicemail I left. Case in driver door pocket. More

by MLETZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Grant
January 12, 2023

Go there all the time to get my FJ serviced and they are always on top of it, take really good care of me I certainly do appreciate them being there. Service is fast too. Thank you!!! Best & Happy New Yea More

by ROBIN.KEYES.1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Grant
January 11, 2023

Garland promptly recognized why I was there (to seek a refund for a prior service due to military service), and processed the refund. More

by STANMETCALF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2023

Quick and easy. In and out. Nice and friendly. Receptionist at check in knew what to do and made everything easy. More

by PMSTARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2023

Garland is the Best. She takes care of every detail that needs attention when you bring a vehicle in for service. Always a Great experience to come to Shottenkirk Toyota More

by ob.black1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Schwerdt Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shottenkirk Toyota Granbury's Parts Department Manager Kim Moore is by far the Best Parts Manager in the business. Always on top of getting the right parts in a timely manner. , Robert Grant
January 06, 2023

I have always appreciated the honesty, integrity, and first class service. Thanks to Garland for superb customer care. More

by GARYG8844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2023

Always accommodating with appointments. Frequently gives you a great time estimate to wait. Great Service! More

by AJSPENCER2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2023

Service department staff was very knowledgeable. Turned the car around in less than the estimated time. More

by BUSBYKR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2023

Service done on our car was finished promptly. I would like to recommend this dealership for their service Alex is always been very nice to update us with the progress of our service if their i More

by TUJANO2004
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cari Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Schwerdt Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Rodriguez
January 05, 2023

I went in at 7:45 for an oil change and it took 1hr and 10 minutes! Not to mention the 5 visits from the service person who reeked of cigarettes to attempt to up sell me on everything. And for the third More

by DOTTIK.YOUNGBLOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Non of the above
Jan 07, 2023 -

Shottenkirk Toyota Granbury responded

DOTTIK.YOUNGBLOOD, Thank you for visiting with me on the phone about your recent experience. I am glad we were able to discuss your concerns and that you are willing to give us a chance to make up for your recent visit. Please ask for me the next time you visit us. I will personally handle your service needs and make sure you have a great service visit. Robert Grant, Service Director

Jan 07, 2023 -

DOTTIK.YOUNGBLOOD responded

Thank you

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