Shottenkirk Toyota Granbury - Service Center

The service department did the work I requested expeditiously. My Service advisor was very friendly and kept me informed every step of the way. expeditiously. My Service advisor was very friendly and kept me informed every step of the way. More

Dealership was extremely busy, took forever for salesperson to help me. As the salesman was personable, she was also rude and didn’t listen too well to what I was asking. Just worries about her wa salesperson to help me. As the salesman was personable, she was also rude and didn’t listen too well to what I was asking. Just worries about her waking a truck quickly. Sat with my wife in the lobby for over 3 hours with no updates or words from anyone. After the sale was in the financial stage the finance person was rude as we where upsetting him by him be there. All in all experience was fair, but I will not refer to anyone else. More

Garland was phenomenal throughout this whole process. She and her team ensured that every problem was addressed as they looked to see what was causing my Jeep Wrangler to stall/die. She kept me informed, She and her team ensured that every problem was addressed as they looked to see what was causing my Jeep Wrangler to stall/die. She kept me informed, almost daily, as to what needed to be fixed. I am so thankful for their thorough work and help. My Jeep is back and running better than when I bought it. More

excellent, a great job, kept me well informed, showed me the air filter that needed to be replaced. the air filter that needed to be replaced. More

I had an appointment set but still ended up waiting over 2 hours, nearly 3. I was only there for an oil change and inspection. If they cannot keep up with the volume of appointments, then the availability o 2 hours, nearly 3. I was only there for an oil change and inspection. If they cannot keep up with the volume of appointments, then the availability of appointments needs to be changed. After about an hour and a half, I was told my car shouldn’t have passed inspection to to the age of my tire even though my tires had decent tread and overall condition. As I went to drive away, I noticed they hadn’t reset my maintenance reminder. I watched them look up videos and try until they said they needed to pull it back in the bay again. I had to wait even longer for them to do that. I have a Toyota car and have taken here for service before. I am unsure why resetting that would be difficult. I haven’t had good experiences with this service department or the collision center and it’s my own fault for even going back this time. I was also told about some leak my car has that I hadn’t been told about at either of my two previous oil changes. I’ll be taking it somewhere for a second opinion like I had to with my windshield replacement. More

Had my car in for service. John in body shop did an excellent job on my right side door. Garland is always great. Service department has been above board on cost and mainte John in body shop did an excellent job on my right side door. Garland is always great. Service department has been above board on cost and maintenance. More

Had to make a return round trip of 140 miles to get tires rebalanced, they were fixed but at a time, mileage and financial expense. rebalanced, they were fixed but at a time, mileage and financial expense. More

Everyone who helped me was so incredibly kind. My mirror had been knocked off by a deer and the nice lady in the parts department saw to it that I was taken care of. I am extremely grateful! My mirror had been knocked off by a deer and the nice lady in the parts department saw to it that I was taken care of. I am extremely grateful! More

We enjoyed our experience this time having car serviced. Servcie was quick and car was delivered very clean and ready to go. Waiting area was comfortable and friendly emplyees. Servcie was quick and car was delivered very clean and ready to go. Waiting area was comfortable and friendly emplyees. More

Communication is excellent and is one of the reasons we choose Shottenkirk. Also, we have complete trust in their diagnosis and evaluation of our Highlander and our Camry. We've always been treated fair choose Shottenkirk. Also, we have complete trust in their diagnosis and evaluation of our Highlander and our Camry. We've always been treated fairly and honestly. My wife and I highly recommend Shottenkirk and will be purchasing vehicles from them in the future. More