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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.6
1,672 Reviews

1,672 Reviews of Shottenkirk Toyota Granbury - Service Center

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May 07, 2024

Brrok was friendly, knowledgeable and understanding. Fast, smooth just awesome alaround experience. Definitely coming back More

by CARTUNEZ70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

May 07, 2024

They made it quick and easy to purchase my dream car. I will definitely use them again in the future. More

by KAYLA RAY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Barry Schwerdt Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyronne Wells, Hatty Whaley
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May 08, 2024 -

Shottenkirk Toyota Granbury responded

KAYLA, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

May 06, 2024

Shottenkirk lies about the cars it wants to sale to get the customers excited about the new cars and offers features for the cars that do not come with the car that it was offered. Shottenkirk had said tha More

by YADIRA121272
Recommend Dealer
No
Employees Worked With
Lexus Williams, Aryan Rodriguez, Mitch Morgan
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May 07, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

May 03, 2024

Love this place and the people in it too. All the bases were well covered. More

by KATHERINE.HALL0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Shottenkirk Toyota Granbury responded

KATHERINE, thank you for sharing your experience with us. We appreciate your feedback!

May 03, 2024

Mariah was pleasant, professional, and helpful above and beyond. I got an awesome birthday car wash. Thank you so much Shottenkirk. I am a very happy customer. More

by Christi Lockhart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Shottenkirk Toyota Granbury responded

Christi , thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 03, 2024

Thanks to Moriah we are happy customers a job well done. The happy birthday car wash done well. Sincerely, Charles Christie and jenny Richardson More

by Ctrace3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 02, 2024

Moriah was very efficient and handled my recall repair along with my scheduled milage service visit More

by DCLINDS650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 01, 2024

Denise Rand at Shottenkirk Toyota Granbury ordered me a new mirror. I will always buy my vehicles from her! More

by Frankibone22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Rand
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May 01, 2024 -

Frankibone22 responded

Denise Rand at Shottenkirk Toyota Granbury ordered me a new mirror. I will always buy my vehicles from her!

May 01, 2024 -

Frankibone22 responded

Great customer service and she always helps me with everything. I need a wonderful employee.

April 28, 2024

Shottenkirk doesn't need to lie about the arrival of the vehicles to make a sale. Toyota doesn't need that, it sales because of its brand. More

by AURELIO925
Recommend Dealer
No
Employees Worked With
Lexus Williams, Aryan Rodriguez
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Apr 29, 2024 -

Shottenkirk Toyota Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-765-1020 and ask for one of our managers.

April 27, 2024

Alex is amazing and Speak Spanish, gracias Alex ! Si hablan Español el los atenderá increíblemente More

by Adriana Herrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Rand
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Apr 29, 2024 -

Shottenkirk Toyota Granbury responded

Adriana , thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

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