Shottenkirk Toyota Granbury - Service Center

Alex Rodriguez from Shottenkirk is great. They have a good service department that is reliable and efficent and helps me when I need. They have a good service department that is reliable and efficent and helps me when I need. More

Alex greeted me for my service appointment and guided me in keeping up with my vehicle maintenance. The process was smooth and simple! in keeping up with my vehicle maintenance. The process was smooth and simple! More

Brooke got my car right in and took care of it quickly. She explained what need done and what the cost would be. I was very satisfied. She explained what need done and what the cost would be. I was very satisfied. More

Watch out for all the extra garbage fees. What a bunch of liars and crooks. $6500 Market adjustment fee, $900 nitrogen and tint fees on a platinum vehicle that comes pre-printed. $1800 Lojack What a bunch of liars and crooks. $6500 Market adjustment fee, $900 nitrogen and tint fees on a platinum vehicle that comes pre-printed. $1800 Lojack fee. $900 VIP service fee. "Sorry, we can't take any of these fees off" is the standard response and also against State law. Wade Elliott and The Finance Manager lied to me about available the $1000 credit for using Toyota Financial Services. I had to go back and get that fixed after I called them out on it. We got a crappy Rav 4 loaner car while we were waiting for our vehicle to arrive (later than we were told of course). Do not trust this dealership at all. They live up to their bad reviews online and didn't make it right when I brought it up. This is the kind of dealership that makes buying a vehicle so miserable. More

I recently had the pleasure of working with Alex in the service department, and I couldn't be more impressed with his professionalism and expertise. From the moment I arrived, Alex greeted me warmly and to service department, and I couldn't be more impressed with his professionalism and expertise. From the moment I arrived, Alex greeted me warmly and took the time to thoroughly explain the issues with my car. His knowledge and attention to detail were evident as he provided me with all the necessary information to make informed decisions about the repairs needed. What truly stood out was Alex's commitment to ensuring I understood all my options, making the process stress-free. I highly recommend Alex to anyone in need of reliable and trustworthy service advisor. Thank you, Alex, for your outstanding assistance! More

Much improvement in customer service, very helpful parts department and all depts in the back are great. department and all depts in the back are great. More

Moriah was the best. Informative and attentive, always kept me I formed on my cars progress Informative and attentive, always kept me I formed on my cars progress More

Great service. Alex greeted me promptly upon arrival. I had an appt at 8:00 and service was completed by 9. Alex greeted me promptly upon arrival. I had an appt at 8:00 and service was completed by 9. More

excellent job on in taking care of my service needs everytime I visit the dealer everytime I visit the dealer More

Alex goes above and beyond to provide exceptional service as well as upholding wonderful customer service characteristics. as well as upholding wonderful customer service characteristics. More