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Shottenkirk Toyota Granbury - Service Center

Granbury, TX

4.5
1,629 Reviews

1,629 Reviews of Shottenkirk Toyota Granbury - Service Center

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April 12, 2024

Did not like the fact there is a 3% up charge for credit … It should be a cost of business … Makes you look like a small Resturant and it definitely affects your reputation negatively!! More

by Gene Auerbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Shottenkirk Toyota Granbury responded

Gene, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Toyota Granbury

April 12, 2024

Service is excellent and the staff is great, very knowledgeable about what the customer needs. More

by ISMAEL.AYALA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Shottenkirk Toyota Granbury responded

ISMAEL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

April 11, 2024

Was told I had a nail in my tire. Made it less than 5 miles down the road when my tire went flat. Changed tire and the nail had been removed More

by KAVY4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Pierce
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

Apr 12, 2024 -

KAVY4444 responded

So, I had a bad experience with your service department and y’all want “me” to reach out to yall to discuss it? This seems to be another issued

April 10, 2024

Quick and easy oil change. Recommended repairs that were due and upcoming maintenance. Very prompt service. More

by BOOMERSRENTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 09, 2024

I have both cars serviced there. A 2021 RAV4 and a 2023 4Runner. Garland and the team are always courteous, friendly and knowledgeable. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Shottenkirk Toyota Granbury responded

Dave, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 05, 2024

We have not heard very positive feedback from friends and neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! More

by KEVINKAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mj Davis
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Apr 08, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 03, 2024

Moriah was awesome! She was very helpful during my service. She kept me informed during the service of everything that was being done. More

by JAPPLE307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cari Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garland Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moriah Lennington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mj Davis
Report | Print
Apr 04, 2024 -

Shottenkirk Toyota Granbury responded

JAPPLE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 03, 2024

Service was the worst I have ever experienced, 5 weeks for repairs and no loaners, never got a call on updates, always had to call them. More

by MJUHAZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

April 01, 2024

Si necesita que le reparen su vehiculo, consulte a Alex en Shottenkirk Toyota en Granbury. El es muy amable y conocedor More

by Pedror
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 01, 2024

Service was great! Alex was very helpful and got me the help I needed. I was in and out More

by juanvillanueva2367@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Shottenkirk Toyota Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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