Shottenkirk Toyota Granbury - Service Center

In the past I used Weatherford Toyota to purchase my automobiles and for the service department. I purchased my Toyota Tundra from the Granbury dealership and this dealership's service department is mor automobiles and for the service department. I purchased my Toyota Tundra from the Granbury dealership and this dealership's service department is more accesible for me at this time. April has met me at the door of service the last few visits I brought my truck or my daughters Corolla in for service. She always makes me feel welcome and she knows I am always in a hurry. I have always been satisfied with the quick and friendly service in the past. But last week April outdid herself. She was awesome. I brought my daughtrs Corolla in for new ties. I got in a loaner and went to work, returing at the end of the day to pick up the car. April had new tires put on, the car was aligned, the oil was changed and the state inspection sticker was updated. I know April found me the best possible price she could, it was amazing. Because of this most recent experience when April gave me amazing service at an amazing low price, it has solidified me as a loyal customer to this service department (as long as April is there). She did an outstanding job for me as I am sure she does for all her customers. She is an asset to the service department and I truly appreciate all she does. Thank you. More

They do great work and are very friendly. They have always given me the help I needed without pressure. I have test driven cars and the sales people did not pressure me. always given me the help I needed without pressure. I have test driven cars and the sales people did not pressure me. More

I've been dealing with Durant since 2007, before they opened in Granbury. I was very fortunate to have George as my mechanic to work on my vehicle in Weatherford. When Granbury location came into exi opened in Granbury. I was very fortunate to have George as my mechanic to work on my vehicle in Weatherford. When Granbury location came into existence, I was lucky to have George transfer to Granbury and eventually have Kevin become the Service Manager and build a team of Assistant Managers, like April and Melissa. My last visit was this past Monday to have my normal 5,000 mile service done on my 2005 4 Runner, when George brought to my attention a possible serious situation with front end axle boot that had been leaking and could lead to further damage to the front axle and 4 wheel drive function. I left the car in VERY capable hands knowing George would take great care of the mechanical side of the needed service. He also has an excellent customer understanding and skill to listen and construe what the customer concerns are and address them in an understanding manner, while explaining what the xxxxxxand cons might be if the repair(if detrimental to the car or passengers) is not remedied. He's the best!!! While I was pondering my next step, Kevin, knowing they had no loaners available at the present moment, did everything he could to secure me a car. Any by golly within 10 minutes, I had a loaner available. His understanding of a customers time, possible frustration with the car repair(bill)etc, made the experience very bearable. He's been a great asset in dealing with customer service issues and a definite positive for Durant Toyota!!! Melissa, was super busy(since April was on vacation), but you wouldn't know it! She greeted not only me, as if I was the only one there, but I noticed she treated all the other customers with the utmost respect and courtesy, while scurring to be certain all services were being attended to for those who had cars in service. My hats off to Kim in parts, even though I had no occasion to buy parts this day, she always has a smile and a greeting of welcome. The same goes for Carrie the cashier, always pleasant to deal with!! A business is represented by it's front line employees, and Mr. Durant should be very proud of those who represent his name and the Toyota product here in Granbury. A proud Toyota owner(12 of them) Tony Procaccino Granbury, TX More

I purchased a 2008 Lexus 350 last year (used) from Denise. My purchase with them was top rated. Last month my wife drove up on a tree stump in a parking lot doing over 7,000 dollars of front damage. Denise. My purchase with them was top rated. Last month my wife drove up on a tree stump in a parking lot doing over 7,000 dollars of front damage. I took it to the recommended place my Ins. company suggested, Terry Durant body shop in Weatherford,Tx. Cody, met us at the door said everything would be like new when they finished. Great service there. A week or so later I took the car into the shop in Granbury (Jerry Durant) for an oil change. I had just put new tires on and wanted the Nitrogen instead of air. Kevin was looking the the repair work and noticed the fan blade rubbing one of the lines near the radiator. He suggested I leave the car and take a loaner so they could repair the blade. After having it home for two days, I noticed a pool of liquid under the car. I called Kevin told him what I had found and he asked that I bring It by the so they could have a look. They found the radiator to be defective at one of the connections and replaced it with a new one. Long story short Our trip to California was coming up soon and if kevin and his team had not been so thorough in their work I Could see my Wife and me out in the lonely part of the panhandle stranded. The greatest auto service I have ever enjoyed in a dealership, and I have bought many cars in my day, is the Jerry Durant Toyota in Granbury with Kevin Williams and his associates, April Kitching and Melissa Cates. Its all about service with a smile and really caring about their work for their customers, Almost makes you want to break down again so you can go back!!. BOB W. HORTON............... More

These are super folks to work with pure and simple. The service Dept is very good, and sometime in the near future we will be looking to replace our current car. So where to go .... Jerry Durant Toyota! service Dept is very good, and sometime in the near future we will be looking to replace our current car. So where to go .... Jerry Durant Toyota! More

My toyota tundra was vandalized while at work on a friday afternoon. Kevin assisted me over the phone to determine what was wrong with my truck. He then found a wrecker service for me. Three hours later I afternoon. Kevin assisted me over the phone to determine what was wrong with my truck. He then found a wrecker service for me. Three hours later I arrived at Durant Toyota where Kevin had a loaner car ready and available for me to drive. April was great, as always, in working with the insurance adjuster and having my truck repaired in a timely manner. I felt very safe and confident about having my truck towed and leaving it with them to be repaired. Derek and Cari went out of their way to assist me with an antenna and with paperwork for my insurance company. The whole experience with Durant Toyota was friendly, and I feel I could trust these people with more than just my vehicle if I had to. Thank you again for great service and for the comforting phone conversations during a scary friday afternoon. More

Genuinely nice people. This was for service on our Lexus. Facilities are clean, appear well organized and waiting areas are comfortable. Nothing else need be said. Facilities are clean, appear well organized and waiting areas are comfortable. Nothing else need be said. More

We appreciate April and George for the professional, friendly, and caring service they always provide. We have been coming here for more than 3 years, and we strongly recommend them to friends and famil friendly, and caring service they always provide. We have been coming here for more than 3 years, and we strongly recommend them to friends and family. More

I bought my Rav4 at the Brownwood dealership, an hours drive away from me, in 2001. After a brief struggle over my trade-in value, I left the lot with my new car and free oil changes for the life of the drive away from me, in 2001. After a brief struggle over my trade-in value, I left the lot with my new car and free oil changes for the life of the car. That dealership was sold after a couple of years, and the quality of service went into a steep nose dive. Two years ago, they damaged my car when I brought it in for service and claimed it was like that when I brought it in. After calling me a liar and a scam artist wanting free repair, I vowed never to step into a Toyota dealership again. That all changed when I noticed a new Toyota dealership being built in Granbury, a 45 minute drive the other way. I decided to take a chance with them and couldn't be more pleasantly surprised. The waiting room is like someone's cozy family room. And everyone is happy and smiling. And instead of waiting 3 hours for my oil change, it was a less than an hour. Jerry Durant's dealership should be a model for all service centers everywhere. More

Great service. also good communication between the service writer and the mechanic. all staff were friendly and helpful, coffee was great, waiting area was also neat and clean. service writer and the mechanic. all staff were friendly and helpful, coffee was great, waiting area was also neat and clean. More