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Shottenkirk Toyota Granbury - Service Center
Granbury, TX
1,672 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,672 Reviews of Shottenkirk Toyota Granbury - Service Center
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March 17, 2020
integrity with repairs I had just bought a used certified vehicle from them and the blower was out on the air conditioner when I tried it 4 weeks later and this was repaired I had just bought a used certified vehicle from them and the blower was out on the air conditioner when I tried it 4 weeks later and this was repaired with no charge and I was able to use a loaner car. I really appreciate Melissa in Service and George who works on the cars as they are both awesome and care about the customers. Another young man helped me and he was also great. Thank you so very much!!! More
by jaquita.price
Verified Customer
March 16, 2020
No communication UPDATED: I finally got a call back, from the manager and feel like I finally am getting the attention my situation needs. It took leaving negative rev UPDATED: I finally got a call back, from the manager and feel like I finally am getting the attention my situation needs. It took leaving negative reviews, but I am finally getting calls back and getting results, I still do not have my car, but the manager is at least trying to make things right for me. I still do not have a car, I was originally told it would be a few days to fix the recall/ I was then told "next month", then told "mid March". It is mid-March and there is still no info. No one is calling me, I have to call and give the SAME explanation over again. More
by CMILLER4202001
Employees Worked With
Billy Bohrmann
March 13, 2020
This is and has been the best experience with buying, as well as vehical maintenance of my Toyota yaris ia. The staff is courteous and helpful and genuinely interested in how they can make the experience b well as vehical maintenance of my Toyota yaris ia. The staff is courteous and helpful and genuinely interested in how they can make the experience better. I would recommend this dealership to anyone who has skepticism about dealerships. Let them give you the best experience in car buying and maintenance. More
by STEVEDEMPSEY18
March 13, 2020
Excellent Service I was met promptly by my service advisor. An unscheduled service item was brought to my attention and taken care of quickly. I was given an unexpecte I was met promptly by my service advisor. An unscheduled service item was brought to my attention and taken care of quickly. I was given an unexpected discount on the service and my truck was returned clean and running perfectly. With this level of service, I am likely to buy my next vehicle at this dealership. More
by RDB250
March 12, 2020
Car Wash Always great service even if it is only a car wash. Always friendly and fast. Waiting area is great, comfortable and quiet. Could not expect more. Always great service even if it is only a car wash. Always friendly and fast. Waiting area is great, comfortable and quiet. Could not expect more. More
by LAWRENCE-HUNTER
Employees Worked With
Do not know
March 12, 2020
.Total detail of pickup. Total detail should have included back to black. I expected the truck to have been clay barred and waxed. I spend over 2 hours getting to the point Total detail should have included back to black. I expected the truck to have been clay barred and waxed. I spend over 2 hours getting to the point I wanted for the truck. More
by JOELVICTORY
Employees Worked With
I do not know who worked on the truck. Office staff was great.
March 12, 2020
Extremely friendly, quick and informative service. Enjoyed having a woman to work with. It was a very comfortable place to wait on my service and purchase a birthday card. Enjoyed having a woman to work with. It was a very comfortable place to wait on my service and purchase a birthday card. More
by SUSANLEE195787
March 11, 2020
Hunter is great! I always enjoy working with Hunter! He always remembers me and makes sure that I’m getting the right services at the right time. He also gets me in an I always enjoy working with Hunter! He always remembers me and makes sure that I’m getting the right services at the right time. He also gets me in and out in a timely fashion—which is greatly appreciated! More
by COACHARCI
Employees Worked With
Hunter Poimbeauf
March 11, 2020
The work was done right and well within a reasonable time There is one thing the service department needs to work on and that is making sure the customer is informed as soon as the vehicle is ready. This is There is one thing the service department needs to work on and that is making sure the customer is informed as soon as the vehicle is ready. This is the second time my wife has had to ask about the status of the car after having been waiting for some time and after seeing the car sitting outside apparently ready to go. Even if the paperwork is not yet ready you should inform the customer that the car is ready and will be available shortly then tell them when they can take the car. Otherwise the service was done correctly and the special wash the car received was almost like a full detailing. More
by MNICKOLAUS
Employees Worked With
I don't kow who she dealt with but the survey would not let me submit unless I picked one so I just selected the first person on the list., Greg Bailey
March 10, 2020
I went in to have some service done on my Toyota Tacoma. I walked over to look at a new/used one to see if they had a blue one. Long story short I drove away in that blue one. Everyone was very nice. Great I walked over to look at a new/used one to see if they had a blue one. Long story short I drove away in that blue one. Everyone was very nice. Great experience. More
by jdsmimi
Employees Worked With
Alan Foreman, Billy Bohrmann, Greg Bailey, Tate Pumphrey
