Shottenkirk Toyota Granbury - Service Center

I took my car for first 6 months check up and the service rep was very friendly. He went over the things they did to my car and when is next appointment. rep was very friendly. He went over the things they did to my car and when is next appointment. More

The day I had car serviced it was very good. I did have a problem a month ago when I drove up and said my car wouldn’t work ( and it was car, not my phone). The only words i hot that day was,” having troub a problem a month ago when I drove up and said my car wouldn’t work ( and it was car, not my phone). The only words i hot that day was,” having trouble come back in a few weeks!” Not a good answer. I’m 68 yrs old and I’m on the road a lot by myself— anyway that’s a big gripe of mine now!! You could have said let me see what I can do or offer me another vehicle. But just said “ come back”. Yuck!!! The vehicle I had before this one came from Brown Hyundai (next door to you), and they always got me another vehicle... just saying!!! More

Very pleased with my experience thus far with Shotttenkirk Toyota Granbury. Their team has shown me they are there to make a positive difference. THANKYOU!!! Shotttenkirk Toyota Granbury. Their team has shown me they are there to make a positive difference. THANKYOU!!! More

I drive 100 miles one way to buy my cars and get them serviced at Shottenkirk Granbury. Carl Turney is the best salesman a girl could have. No haggling. No hard sales pitch. Just the best deal he can serviced at Shottenkirk Granbury. Carl Turney is the best salesman a girl could have. No haggling. No hard sales pitch. Just the best deal he can make you the first time. The Service department is friendly fast and informative. Clean, comfortable place to wait. Love them!!! More

Great Experience with the Sales and Service Courteous staff and everyone we met during our experiences with the Granbury Shottenkirk location was extremely helpful and knowledgeable with any asp Courteous staff and everyone we met during our experiences with the Granbury Shottenkirk location was extremely helpful and knowledgeable with any aspect of sales and service... It's refreshing to receive compassion beyond the sale which is very much appreciated.. Keep up the good work. More

In the past I used Weatherford Toyota to purchase my automobiles and for the service department. I purchased my Toyota Tundra from the Granbury dealership and this dealership's service department is mor automobiles and for the service department. I purchased my Toyota Tundra from the Granbury dealership and this dealership's service department is more accesible for me at this time. April has met me at the door of service the last few visits I brought my truck or my daughters Corolla in for service. She always makes me feel welcome and she knows I am always in a hurry. I have always been satisfied with the quick and friendly service in the past. But last week April outdid herself. She was awesome. I brought my daughtrs Corolla in for new ties. I got in a loaner and went to work, returing at the end of the day to pick up the car. April had new tires put on, the car was aligned, the oil was changed and the state inspection sticker was updated. I know April found me the best possible price she could, it was amazing. Because of this most recent experience when April gave me amazing service at an amazing low price, it has solidified me as a loyal customer to this service department (as long as April is there). She did an outstanding job for me as I am sure she does for all her customers. She is an asset to the service department and I truly appreciate all she does. Thank you. More

They do great work and are very friendly. They have always given me the help I needed without pressure. I have test driven cars and the sales people did not pressure me. always given me the help I needed without pressure. I have test driven cars and the sales people did not pressure me. More

I've been dealing with Durant since 2007, before they opened in Granbury. I was very fortunate to have George as my mechanic to work on my vehicle in Weatherford. When Granbury location came into exi opened in Granbury. I was very fortunate to have George as my mechanic to work on my vehicle in Weatherford. When Granbury location came into existence, I was lucky to have George transfer to Granbury and eventually have Kevin become the Service Manager and build a team of Assistant Managers, like April and Melissa. My last visit was this past Monday to have my normal 5,000 mile service done on my 2005 4 Runner, when George brought to my attention a possible serious situation with front end axle boot that had been leaking and could lead to further damage to the front axle and 4 wheel drive function. I left the car in VERY capable hands knowing George would take great care of the mechanical side of the needed service. He also has an excellent customer understanding and skill to listen and construe what the customer concerns are and address them in an understanding manner, while explaining what the xxxxxxand cons might be if the repair(if detrimental to the car or passengers) is not remedied. He's the best!!! While I was pondering my next step, Kevin, knowing they had no loaners available at the present moment, did everything he could to secure me a car. Any by golly within 10 minutes, I had a loaner available. His understanding of a customers time, possible frustration with the car repair(bill)etc, made the experience very bearable. He's been a great asset in dealing with customer service issues and a definite positive for Durant Toyota!!! Melissa, was super busy(since April was on vacation), but you wouldn't know it! She greeted not only me, as if I was the only one there, but I noticed she treated all the other customers with the utmost respect and courtesy, while scurring to be certain all services were being attended to for those who had cars in service. My hats off to Kim in parts, even though I had no occasion to buy parts this day, she always has a smile and a greeting of welcome. The same goes for Carrie the cashier, always pleasant to deal with!! A business is represented by it's front line employees, and Mr. Durant should be very proud of those who represent his name and the Toyota product here in Granbury. A proud Toyota owner(12 of them) Tony Procaccino Granbury, TX More